PRIMUM DIGITAL LTD

CrossCover

CrossCover enables clinical teams to design, build, test, deploy, operate and monitor many clinical and clerical workflows. Designed by clinicians to operationalise best practice to maximise clinical and cost effectiveness of clinical pathways. Interoperable with primary and secondary care Electronic Patient Records and built in medical AI AVT scribe, Voxtor.

Features

AI assisted Clinical Pathway Development and Operations Content Management System
Referral Management System (RMS) with NHS Mailbox and e-RS integration
AVT AI Medical Audio Scribe- Voxtor
Clinical Decision Support System (CDSS)
UKCA marked Medical Device with ISO13485, DCB0129 and DCB0160 compliance
Electronic Patient Record compliant with NHS DTAC
Completely customisable clinical pathways through the web application interface
Patient Pathways PEP with Customisable Digital PROMs and PREMs
Enterprise Analytics platform
Real time patient outcome, budget and carbon impact analysis

Benefits

Operationalise best practice to maximise clinical effectiveness of healthcare staff
Standardise clinical pathways across Primary and Secondary Care
Gain efficiency savings by optimising resource provision across clinical pathways
Deliver a Net Zero NHS by reducing unnecessary patient journeys
Reduce Health inequalities by standardising care
Maximise cost effectiveness of service delivery
Efficiency cost savings
Gain operational intelligence from realtime patient pathway data
Deploy patient facing clinical pathways with Shared Decision Aids
Enable collaboration at scale across an Integrated Care System

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@primumdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

PRIMUM DIGITAL LTD Nathan Moore
Telephone: 07960051761
Email: sales@primumdigital.com

About your service

Service categories

Applications

Production and operations

Production and grid management

Service industry and public sector operations

Healthcare
Adult Social Care
Children's Social Care

Multi cloud support

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: No
System requirements: Internet access on PC, Mac, iOS or Android device.

Use Chrome, Edge (2019+), Firefox, or Safari browsers.

Maintain minimum 4 Mbps stable internet connection.

Access application via https://www.crosscover.app URL.

Customer maintains reliable network and telecom links.

Devices must support modern compatible web browsers.

Two‑Factor Authentication capability required by default.

Google Chrome version 145 or higher required.

Customer must hold required licences and permissions.

Customer responsible for securing network connections.

User support

Email or online ticketing support: Yes
Support response times: Critical- 15 mins
High- 15 mins
Medium- 4 hours
Low- 24 hours
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Issue Service Desk Response times:
Critical- within 15 mins
High- within 15 mins
Medium- within 2 hours
Low- within 4 hours.

We provide support for all services between 9am and 5pm Monday to Friday (excluding Bank Holidays).
We do not routinely provide support for Medium and Low priority issues after 5pm or before 9am weekdays or anytime on weekends.
For incidents classified as High or Critical an on-call engineer is available 24/7 via the on-call phone and service desk.
If the on-call engineer is not able to accept the call, a backup answering service is provided and actively monitored.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Implementation starts with scoping out the customer requirements. We meet the IT team and ensure we have set up all the necessary API connections. As an internet first solution, the application can be fully managed by our engineering team remotely. We can SSH into VMs or bare metal machines in client networks where we can deploy integration engines, if required, although API connections are preferred. For implementation we provide a train the trainers approach. We can provide onsite training, but this is an additional cost of £1500 per member of staff per day. We meet the Clinical Safety Team and support hazard workshops to help the local Clinical Safety Officer generate the implementation DCB0160 Clinical Safety Case Report. We meet all key stakeholders from each specialty department and explain how roles and responsibilities must be distributed for successful implementation. We provide access to a complete user manual for the application and training videos on all functionality. During the pathway development phase before GO LIVE our implementation team works closely with clinical leaders training them on how to use the system to design, build, test, deploy, operate and monitor clinical pathways. All training is performed via video conferencing and screen sharing.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Training videos mp4
End-of-contract data extraction: If the contract is not renewed at the end of a contractual term, we can offer full patient and pathway data exports made available via CSV, XML, JSON via secure transfer. A data extraction request is made from the clients Information Asset Administrator to us.

No additional cost for data extraction in our default format of CSV, XML or JSON. If the tenant wishes to have the data transformed into a bespoke format, we charge £1500 per day for engineering time.

The clinical data is accessible from dashboards within the application. If the user has the permissions, they can extract patient identifiable and de-identified data sets to CSV, XML or JSON through a dashboard in the application. All these data exports are logged for information governance compliance.
End-of-contract process: No additional cost for data extraction in our default format of CSV, JSON or XML. If the tenant wishes to have the data transformed into a bespoke format we charge £1500 per day for engineering time.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Other
Application to install: Yes
Compatible operating systems: Android

IOS

MacOS

Windows

ChromeOS
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: CrossCover provides the same core functions on both mobile and web, but with a few differences. On desktop or laptop devices, users access the platform through modern browsers such as Chrome, Edge, Firefox or Safari. Mobile users access it through the same browsers on iOS or Android devices, with the additional option to install it as a progressive web app. Mobile devices can operate partially offline when pathways have been cached, whereas this capability is not described for desktop use. Both require stable internet connectivity and support the full CrossCover feature set.
Service interface: Yes
User support accessibility: WCAG 2.2 AA
Description of service interface: The CrossCover web application is accessed via the URL https://www.crosscover.app through a compatible browser on any PC, Mac or mobile device with an internet connection. The application can be installed on the device from the browser, but does not have to be. If the application is installed on the device and the pathways have been previously cached, it can work offline. Regular Users with permissions can lookup patients and enter a decision support pathway for them. Pathway Editor Users can create, read, update and delete clinical pathways through a comprehensive pathway editing interface. All user activity is logged.
Accessibility standards: WCAG 2.2 AA
Accessibility testing: Annual Accessibility audit.
API: Yes
What users can and can't do using the API: CrossCover's CRUD operations to clinical records are fully accessible via APIs. The clinical pathways are only accessible via the web application to ensure as a medical device the pathways are displayed in the format clinically risk assessed.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: All clinician facing and patient facing clinical pathways are completely customisable through the web applications content management system. The pathway approval and deployment policies are dynamically customisable so you can have defined processes around the governance of your clinical pathways. There is a dynamically customisable user management system, whereby the client can create custom roles with granular permissions. These custom roles created by the clients Super Admin control which users can customise each component in the system. With these features the client can change the way the app functions easily. The medical AI AVT Scribe, Voxtor has user defined customisable templates for clinical note summarisation and document generation.

Scaling

Independence of resources: Primarily we build the web application to work standalone and to be fully customisable by the client. Every feature including user management, pathway design, pathway deployment, pathway monitoring, pathway issue service desk, analytical tools are all within the web interface of the application. This means the clients can do most of the day to day customisation and data queries through the application without having to ask us for engineering support or data. The application itself is hosted on Google Cloud Platform servers in the UK with automatic horizontal scaling to deal with dynamic increases in demand.

Analytics

Service usage metrics: Yes
Metrics types: Daily usage by staff members. All details around pathway episode data including patient demographic details, staff member details, the pathway decision support content displayed to the staff member, all decisions made and clinical outcome. All this pathway data can be aggregated in patient identifiable and de-identified data sets and queried for any string or concatenation of strings in the data set. We also provide a real-time budget and carbon impact analysis. We provide data on the pathway issue tracker service desk including average time to deal with an issue and issue classifications.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: All data is encrypted at rest with AES-256 on a distributed block storage device in Google Cloud Platform in data centres within the host country. (For example in the UK the data is stored in Google data centres in London). All client access to patient records is logged in an audit trail accessible by users with audit trail retrieval permissions. Structured log data is created by the web applications backend infrastructure. Logs are stored in Cloud Logging and stored for 30 days.
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Degaussing

Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

Data export approach: The clinical data is accessible from dashboards within the application. If the user has the permissions they can extract patient identifiable and de-identified data sets to CSV, XML or JSON through a dashboard in the application. All these data imports and exports are logged for information governance compliance.
Data export formats: CSV

Other
Other data export formats: JSON

XML

FHIR
Data import formats: CSV

Other
Other data import formats: JSON

XML

FHIR

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: All data is encrypted in transit with TLS 1.2 or above and where possible data is transferred across the HSCN. We have annual code assisted white box penetration tests by a third party CREST and CHECK certified cybersecurity company looking for vulnerabilities including the OWASP top 10 vulnerabilities.
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: All data is encrypted at rest with AES-256 on a distributed block storage device in Google Cloud Platform in data centres within the host country. (For example in the UK the data is stored in Google data centres in London).

Availability and resilience

Guaranteed availability: We provide a 99.9% uptime guarantee, dependent on the availability of Google Cloud Platform.
Approach to resilience: We provide a zero-downtime deployment of new application code. We release new versions of the software frequently (at least once a month). We operate development, testing and production environments with an automated CI/CD pipeline and Quality Assurance process. We operate an ISO13485 compliant externally audited Quality Management System to design, develop, manufacture and distribute Software as a Medical Device (SaMD) to the highest standards. When a new version is deployed it automatically updates on all clients devices so clients are always using the most up to date version of the application. We backup all data daily with scheduled cloud functions. We keep 30 days of backups within Google Cloud Platform.
Outage reporting: We use an API to ping all our endpoints every 5 mins. This data feeds into a service availability status page. Any downtime notifications are automatically sent to the engineering team. All tenants are given company operational and technical contact available 24/7 for use in an emergency. Any downtime notifications are also sent to the named leads via email at each tenancy.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Username or password

Other
Other user authentication: We have multiple routes to authenticate users. Our standard authentication requires two factor authentication to access any clinical data. We do offer the option for authentication via the NHS Digital Care Identity Service 2 OAuth 2.0 for NHS staff login. We also offer the option for patients to authenticate via the NHS England NHS login API.
Access restrictions in management interfaces and support channels: We provide the tenant with a completely customisable user management system. Every function in the application has a permission coded for it. In the User Management system the tenants Super Admin can create dynamic customisable roles with any combination of these permissions. We provide suggested role configurations with templates that can be customised. The permissions assigned to a role determine what interfaces in the application users with that role have access to.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: NHS England Digital Technology Assessment Criteria (DTAC);
NHS England Data Security and Protection Toolkit.
ISO27018
Cyber Essentials Plus
Information security policies and processes: Primum's core information security policy: The organisation believes that despite the presence of threats to the security of such information, all security incidents are preventable.

The Senior Management of Primum Digital Limited are committed to achieving the objectives detailed in the policy through the following means:

The implementation and maintenance of an ISMS that is independently certified as compliant with ISO 27001:2022 and ISO27018;

The systematic identification of security threats and the application of a risk assessment procedure that will identify and implement appropriate control measures;

Regular monitoring of security threats and the testing/auditing of the effectiveness of control measures;

The maintenance of a risk treatment plan that is focused on eliminating or reducing security threats;

The maintenance and regular testing of a Business Continuity Plan;

The clear definition of responsibilities for implementing the ISMS;

The provision of appropriate information, instruction and training so that all employees are aware of their responsibilities and legal duties, and can support the implementation of the ISMS;

The implementation and maintenance of the sub-policies detailed in this policy. The appropriateness and effectiveness of this policy, and the means identified within it, for delivering the organisation’s commitments will be regularly reviewed by Top Management.
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: We have an ISO13485 certified Quality Management System to ensure the software we develop is of the highest standards. We also have an ISO27001 and ISO27018 certified Information Security Management System. From staff recruitment though to training and daily operational practices we have documented processes and procedures to ensure standards are met. We have regular internal and external audits to ensure compliance with our systems. We have automated systems that scan our dependencies and alert us to any vulnerable or out of date packages. Policy details can be made available on request.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: We use automated code analysis to monitor our code for vulnerabilities continuously. Annual external penetration tests are performed by a CREST and CHECK certified cybersecurity company. 6 Monthly internal penetration tests are performed. OWASP training is provided for all company engineers. We have a documented patch process in our software development procedure in our QMS. We deploy new versions of the software every 2 to 4 weeks. We will patch the software more frequently as and when a bug or vulnerability is detected.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Log data is collected centrally and monitored for signs of unusual activity.

Application logging is carefully designed so that unusual activity is logged at warn level or above. The rate of such logs is monitored to provide an early warning signal.

Internally services are designed along zero-trust principles. This prevents a single compromised component from allowing access to other information.

Internal authentication is by way of signed authentication tokens. The private keys underlying these tokens can be replaced in case of a suspected breach which will invalidate all existing tokens and cause all users to become immediately logged out.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: We have a Security Incident Management Procedure which details how we achieve our aims in our Information Security Policy. For every security incident the immediate action is to limit its impact and obtain and preserve evidence to enable an accurate investigation to be completed, root causes identified and a corrective action taken to prevent recurrence. Details of any security incidents will be recorded in our Security Incident Log. If the incident is related to Personal Information the company must inform the Information Commissioners Office within 72 hours and the data Controller without undue delay along with a full report.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: Yes
Connected networks: Health and Social Care Network (HSCN)

Pricing

Discount for educational organisations: No
Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 0%
Between £500,001 and £1,000,000: 0%
Between £1,000,001 and £2,500,000: 0%
Between £2,500,001 and £5,000,000: 0%
Over £5,000,001: 0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: British Assessment Bureau
ISO/IEC 27001 accreditation date: Wednesday 30 March 2022
What the ISO/IEC 27001 doesn’t cover: ISO27001 covers all parts of the service
ISO 28000:2022 certification: No
ISO 9001 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: 3f841e4d-09aa-4f3e-b73e-a804b836d213
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 4f7a5fc3-8263-49b4-9287-283252b9a071
Other security certifications: Yes
Any other security certifications: ISO27018

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

CrossCover

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Public sector networks

Pricing

Discount percentage by annual call-off contract value (excluding VAT)

Non-mandatory Standards and certifications

Social value

Service documents