HCL TECHNOLOGIES UK LIMITED

HCLTech Volt MX- Rapid Application Development

"Rapid Application Development IDE

Rapid App Development (RAD) platform with the power of custom coding, helps enterprises build and launch applications faster.

Application development platform for building unified digital experiences across all channels.

Create mobile and desktop applications in a low code environment.

Mobile Application Development.

Rapid Application Development.

Features

• Rapid Application Development
• Mobile application Development
• Application Integration
• Automation
• Workflow
• Analytics
• DevOps

Benefits

• Provide the applications that run your business.
• Hide backend integration complexity while connecting diverse systems
• Ease complexity of business processes.
• Industry leading security and resilience
• Supports distributed clients and servers.
• Can be deployed cloud native cloud hybrid or on premises
• Includes secure remote and external access.
• Low code development environment for applications that run your business.
• Up to 60% reduction in development time and lower TCO.
• Deliver applications as progressive web applications and native mobile applications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

787875577577068

Contact

Paul Montgomery
+44 (0) 20 7105 8600
eas-hclsalessup@hcl.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements:
  • Supports most modern Operating Systems (OS) and cloud platforms.
  • Requires a separate Database such as MySQL, Oracle, SQL Server
  • Requires Java installation.

User support

• Email or online ticketing support: Yes
• Support response times: "During business hours:; Severity 1 = 1 hour; Severity 2 = 2 hours; Severity 3 = 1 working day ; Severity 4 = 2 working days"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Chat option is a menu selection available via the HCLTech Customer Support portal home page.
• Onsite support: Yes
• Support levels: Service levels are categorised according to severity levels from 1 through 4. These levels are determined by business impact and defined response times are allocated to each level.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online training academy courses.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: None
• End-of-contract data extraction: "Export of the development work is provided with the solution.; Data storage is independent of the service and maintained by the user."
• End-of-contract process: At the end of the contract term, a new term will be initiated unless cancelled by the user. If cancelled, Users will no longer be able to connect their front end application to the back-end services. If the software is deployed on cloud then the terms and conditions of the cloud provider must be considered.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • MacOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Not applicable
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The client application communicates to the backend via JSON web service calls. The backend communicates to other systems via a host of technologies, including XML, JSON, SAP JCO, SOAP, DB connectors, etc.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: "Volt MX supports accessibility requirements for its native, web/SPA and desktop web channels. WCAG is a web accessibility guideline and applicable to our mobile Single Page Applications (SPA) and the Desktop Web channel. WCAG 2.0 support depends on the underlying browser and assistive technology used by the device.; For Desktop Web, WCAG 2.0 compliance requires the applications to adhere to the following four principles:; 1) Perceivable - Information and user interface components must be presentable to users in ways they can perceive.; This means that users must be able to perceive the information being presented (it cannot be invisible to all their senses); 2) Operable - User interface components and navigation must be operable.; This means that users must be able to operate the interface (the interface cannot require interaction that a user cannot perform); 3) Understandable - Information and the operation of user interface must be understandable.; This means that users must be able to understand the information as well as the operation of the user interface (the content or operation cannot be beyond their understanding); 4) Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, assistive technologies.
• API: Yes
• What users can and can't do using the API: Users can be authenticated and, once authenticated, they can call multiple services to get data from backend data sources. User can call engagement services to send emails, SMS and push notifications.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: An in-built web app allows for customisation.

Scaling

• Independence of resources: "The scaling of the hosted service is performed based on the total number of users and peak time concurrency level. Each hosted virtual machine is configured to handle 350 concurrent user requests. ; ; For the on premise service, we utilise an infrastructure team to calculate the hardware required based on the number of transactions being completed, the number of connected users and the volume of the data being passed."

Analytics

• Service usage metrics: Yes
• Metrics types: Transaction history report, performance report, exception report, login logout report, offline report, geo fencing report.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: The storage is protected with persistent key and encrypted further by strong encryption key (AES 256) format.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Exporting of both the front and backend applications are provided via the service interfaces.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: By associating the hosted web service with an SSL (Secure Sockets Layer) certificate. Also, the service is accessed over HTTPS protocol and data is encrypted by using AES 256 bit encryption before transmitting over the airwaves.
• Data protection within supplier network: Other
• Other protection within supplier network: Data within the network travels in binary format. Each request or response data is associated with a security token.

Availability and resilience

• Guaranteed availability: High availability is provided via a multi-system solution to allow for failover.
• Approach to resilience: The backend production servers for OnPremise require a cluster of web servers that communicate with multiple application servers working against a clustered DB solution, this allows for any one component to fall down without affecting the overall solution.
• Outage reporting: Monitoring tools (Microsoft SCOM) are configured to monitor hosted services and virtual machines. Disk coverage and capacity related configurations are performed to raise the alarm to mitigate any failure. An email is sent by the monitoring tool to all stakeholders before any failure happens. Transaction logs are maintained to generate a report on defined intervals.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: To connect to the service requires the user to login, they receive a token which is then used to call all additional services.
• Access restrictions in management interfaces and support channels: Users are setup with a profile and their actions are limited based on roles.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: To connect to the service requires the user to login, they receive a token which is then used to call all additional services.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "Annual SOC 2 Type 2 audit ; GDPR Compliance; PCI Compliance"
• Information security policies and processes: HCLTech has adopted ISO/ IEC 27001: 2013 standard for ensuring protection from a variety of threats and minimising the business damage in its endeavour to provide Mobile Application implementation and support services. HCLTech is also Cyber Essentials and Cyber Essentials Plus certified.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "Configuration Management tracks the IT environment.; ; A repository maintains all versions of individual work products to help/ permit developers to revert to previous versions during testing and debugging.; ; Dependency tracking and change management covers relationships between enterprise entities and processes, parts of an application design, design components and the enterprise information architecture, design elements and other work products.; ; HCLTech tracks all the requirements, design and construction components and deliverables that result from a requirements specification.; ; An audit trail is maintained about when, why and by whom changes are made, with source information of changes as specific objects in the repository."
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability Assessments (VA) need to be performed on a quarterly basis as per the PCI-DSS control 11.2. However, our Information Security Group (ISG) runs a VA on the products and the Cardholder Data Environment (CDE) on a monthly basis. Volt MX Accounts and Provision systems are considered in scope because they are contained in the network that is connected to CDEs from the Volt MX Infrastructure. Hence, a VA is performed against these two systems. Security and compliance Team contacts - PricewaterhouseCoopers, the PCI SSC Approved Scanning Vendor - to perform Vulnerability Assessments to cover both internal and external assessments
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: In addition to the services provided by AWS, the Volt MX Infrastructure and customer clouds are installed with OSSEC agents to run periodic system checks for rootkits file-integrity, and HIDS monitoring on the systems. In addition, ClamAV anti-virus is installed on the hosts to capture malware and ensure the system’s data integrity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: It is the responsibility of all Volt MX Cloud members to report security incidents through the appropriate management channels as quickly as possible. All suspected incidents may be reported by sending an email to the Cloud Foundation Security team or by filing a Sev 1 support ticket where a member of the Cloud Security team will evaluate the reported security incident and determine if action is warranted. The incident management policies and procedures are reviewed annually.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 25 May 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek
• ISO 9001 accreditation date: Tuesday 1 August 2023
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Business Continuity

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.