TPXIMPACT LIMITED

Blue Prism Intelligent Automation / RPA

Blue Prism provides a SaaS robotic process automation (RPA) platform. The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Features

• Frictionless automation of IT and business processes.
• On Demand Hosted Robotic Process Automation (RPA).
• Infrastructure, Application and Process Agnostic.
• Infinitely Scalable Cloud Platform.
• Flexible commercial models.
• Includes Enterprise RPA functionality.
• Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue.
• Integrated Intelligent Orchestration, Scheduling and Management.
• Automation Component Library with access to Distributed Digital Objects.
• Functionality for OCR, ICR, Cognitive, Machine Learning, AI and NLP.

Benefits

• Reduces operating costs.
• Increased efficiency.
• 100% accuracy and consistency.
• Industry-leading productivity 24x7x365.
• Accelerated digital transformation.
• Improved customer experience / enhanced citizen outcomes.
• Optimised shared virtual resource.
• Faster process and task execution.
• Improved security, audit and regulatory compliance (ISO27001 Accredited).
• Instantly scalable resource on demand.

£840 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@tpximpact.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

787926317475547

Contact

Bid Team
07528419817
bids@tpximpact.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints
• System requirements: None – infrastructure, application and system-agnostic.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times will vary according to the customer's requirements and will be defined in the Service Level Agreement (SLA). Support calls are classified according to severity/impact. Priority 1 calls (highest priority level) are guaranteed a response within 1 hour. Lower (non-urgent) calls will typically be answered within a working day. Response times can be tailored to meet a customer's needs via the SLA, including extending response time guarantees outside of business hours, including weekends. Pricing for the support service will vary according to the customer's needs, as defined in the SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat services have been assessed for use with assistive technology such as screen-readers, screen magnification software, high-contrast browser settings, and navigation assistance software (including non-reliance on mouse inputs and support for keyboard shortcuts) across a range of browsers.
• Onsite support: Yes, at extra cost
• Support levels: Bronze (Standard) Support - Monday - Friday 9.00am - 5.00pm. Silver (Enhanced) Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost). Gold (Complete) Support - 24 / 7 / 365 (at an extra cost).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online & Classroom Based Training Options Mentor Programme Remote & Onsite Implementation Teams Pre & Post Sales Support End User Documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Process data can be downloaded in an XML format.
• End-of-contract process: Automation Configurations and Assets are retained by the client and service is terminated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Blue Prism offers extended API capabilities in line with a defined (client specific) automated routine.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Full customisation to customer requirements to deliver intelligent automation benefits.

Scaling

• Independence of resources: Each client has a dedicated environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of active instances Virtual Workforce utilisation Virtual Workforce activity logs.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Blue Prism

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Process data can be downloaded in an XML format.
• Data export formats: Other
• Other data export formats: XML
• Data import formats: Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Platform availability 99.95%
• Approach to resilience: Architectural, platform and datacentre resilience, further information available upon request.
• Outage reporting: Client communications via agreed channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access and Privilege Identify Management operating under a JiTJea approach.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/04/2023
• What the ISO/IEC 27001 doesn’t cover: Provision of services outside the UK.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2 type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In line with ISO27001 accreditation and governance procedures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In line with ISO 27001 accredited governance procedure.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In line with ISO 27001 accredited governance procedure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: In line with ISO 27001 accredited governance procedure.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In line with ISO 27001 accredited governance procedure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  TPXimpact is committed to achieving the Science Based Targets Initiative definition of near-term emissions reductions aligned to the 1.5 degree pathway by 2030, and long-term reductions by 2050 to adhere to the SBTi Net-Zero Standard. We reduce GHG emissions wherever possible, and actively offset emissions we cannot avoid.; ; The digital industry is responsible for more emissions than the aviation industry, so we'll ensure to adhere to low carbon software principles through social value benefits such as:; - Practise carbon-aware development - doing more intensive tasks when the electricity grid is full of renewable energy.; - Optimise and minimise our codebase to reduce the storage needed and also data transfer when the system is being used. ; - Use a digital-first approach to content - building low-carbon pages (which are also more accessible), rather than downloadable files, wherever possible.; - Design the system so that people can efficiently find what they’re looking for, to reduce data transfer.; - Eradicate unnecessary bot traffic; about 25% of internet traffic is valueless bots.; - Rid the system of any ROTN content (Redundant, Out-of-date, Trivial or No-longer-used).; - Measure the carbon footprint of the system in the development cycle.; ; Our Carbon Reduction Plan is available to view on our website: https://www.tpximpact.com/about/planet/

  Covid-19 recovery

  We recognise the need to help people in local communities get back into work after a long period of illness or where their circumstances have changed as a result of the pandemic (e.g. being made redundant during the pandemic). We’re doing this in the following ways:; ; - Active community consultation and engagement to understand needs in the local areas where we are currently working and delivering services.; - Involving local stakeholders and users in design work (e.g. design of services, systems, products or buildings), or community-led initiatives. Current project examples include: improving transport links; reducing crime; reducing homelessness, poverty and hunger; reducing loneliness; helping with English language proficiency; and helping meaningful social mixing among people with different backgrounds.; - Finding the right methods for better engagement with people and different parts of the community (including the education system) and letting the community voice inform decisions, the strategy and projects.

  Tackling economic inequality

  TPXimpact prides itself on providing decent, accessible careers and training opportunities. We strive to be an employer of choice and provide a working environment that values flexibility, inclusion and personal and professional growth. This focus on flexibility and inclusion allows us to offer decent jobs to people who have traditionally been locked out of opportunities due to location, caring responsibilities or additional needs. We have a comprehensive, multi-pronged approach to tackling employment and training opportunities:; ; These include:; - Investing in long-term talent pipelines - We are committed to kick-starting 5,000 digital careers. We intend to help change the composition of the technology sector by continuing to raise the standards of our DEI initiatives, raising awareness of issues and investing in a pipeline of diverse talent. ; - Nurturing homegrown talent - Last year, in recognition of the serious skills gap, we launched the TPXimpact Design Academy. Our scheme is open to everyone – whether or not they have a degree – and with flexibility to accommodate people living anywhere in the UK.; - Upskilling minority-owned tech businesses - Our flagship community investment programme is Future Leaders. Now in its sixth year, it is a six-month accelerator programme for underrepresented digital entrepreneurs, which offers financial support, mentoring, professional development and networking opportunities.; - Recruiting in under-served areas - TPXimpact is a flexible, remote-first employer. We operate a hub model, which means that we are able to access local talent from right across the UK.

  Equal opportunity

  TPXimpact aims for equality and diversity of opportunity in all that we do. It’s our responsibility to reflect the richly diverse communities we serve, and to create access and opportunities for people from all backgrounds. Not only do we believe that this is the right thing to do, we believe that diverse, inclusive teams are higher performing and better for business. This is why we have put in place rigorous review processes to report on our progress and performance, as a company and within our projects.; ; Social value benefits include:; - Being an inclusive employer - Once we attract diverse talent, we look after them through inclusive and flexible working packages. We have actively removed many of the barriers that prevent some talent from pursuing careers in tech. ; - Amplifying underrepresented voices - We have four Employee Resource Groups (ERGs) for women, ethnic minorities, LGBTQI and neurodiverse employees. They act as a safe space for employees with shared lived experiences and their allies to discuss issues that are material to them. ; - Recruiting diverse talent - We’re doing this through our diverse inclusive recruitment network (ADA’s List, Working mums, Talk2Dan) and implementing inclusive practices in order to attract and employ a diverse range of people.; - Inspiring more diverse talent - We’re helping to attract and inspire more diverse talent to the tech industry through our 1% community action pledge. Employees are encouraged to dedicate at least 16 hours a year to sharing their skills with young people from under-represented backgrounds in order to create more training and employment opportunities in under-served communities.

  Wellbeing

  TPXimpact is powered by its people and we know that the health and wellbeing of our employees is essential to our success. Our people spend a significant amount of their time at work and we recognise that we have a duty of care to ensure that we’re supporting their long-term health and wellbeing. We have implemented numerous measures to improve the health and wellbeing of our workforce, structuring our support around the six Mental Health at Work commitments and the additional three enhanced Thriving at Work standards.; ; Our internal focus on mental and physical health has led us to consider how we can support our customer project teams (all stakeholders including suppliers), particularly given the stress they’ve faced in public service delivery. Our senior sponsors offer individual support, regular team check-ins, and act as escalation points to customers and employees alike.; ; With the aim of improving the health and wellbeing of our team, social value benefits include:; - A structured wellness activity programme; - An employee forum to engage our workforce on important issues; - A free Employee Assistance Programme with Health Assured and Champions Health; - Mental health line manager training (10% of the workforce Mental Health First Aider trained).; - Actively support wellbeing charities and initiates through volunteering time to health/wellbeing community projects.

Pricing

• Price: £840 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All features are included. Simply register and download for a free 30-day trial.
• Link to free trial: https://www.blueprism.com/free-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@tpximpact.com. Tell them what format you need. It will help if you say what assistive technology you use.