VATIX LIMITED

Lone Worker Safety

Vatix's BS8484 accredited lone worker system protects individuals in real-time. We offer various lone worker devices, apps and alarms integrated into an easy-to-use web application that logs every incident. The system allows users to instantly alert emergency situations, with real-time GPS location tracking and fall detection functionality available.

Features

• Leading Alarm Devices & App
• Advanced Self-Monitoring of Lone Worker Alarms
• BS8484 24/7 Alarm Monitoring by Vatix
• Automated Incident Logging and Reporting
• Real-Time Live Location Map With 1 Minute GPS Updates
• Advanced Usage Reporting
• Multi-Network SIM Card for Improved Coverage
• Welfare Check-in Timer & Voice Memo
• Fall Detection Alarm Activation
• BS8484:2022 Accredited Solution

Benefits

• Satisfies Employer 'Duty of Care' Responsibilities
• Reduces Risk of HSE Investigations
• Improves Quality of H&S Processes
• Creates a Proactive H&S Culture
• Improves Internal Productivity
• Complies with GDPR Legislation

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

787997366316124

Contact

Sales
0203 991 5555
sales@vatix.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Public Order and Safety
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Web Browser (Chrome, Firefox, Edge, Safari)
  • Android
  • IOS

User support

• Email or online ticketing support: Yes
• Support response times: Email or online ticketing available Monday to Friday during business hours. Email response time under 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Our web chat is audited to WCAG 2.2 guidelines by accessibility specialists. Testing includes validation against screen reader compatibility and keyboard-only navigation. We conduct regular reviews to ensure continued compliance with accessibility standards. Further user testing with assistive technology users is planned as part of our ongoing accessibility improvement programme.
• Onsite support: Yes, at extra cost
• Support levels: Our Alarm Receiving Centre (ARC) operates around the clock, 24/7, 365 days a year, ensuring uninterrupted service. Our Customer Support Team is accessible via phone, live chat, and email from Monday to Friday, 9:00 AM to 5:00 PM, excluding Bank Holidays. We commit to a 24-hour Service Level Agreement (SLA) for all email communications. While our policy guarantees responses within this timeframe, we typically address and resolve queries on the same day they are received. Customers also have access to a dedicated account manager for additional support as required.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: User documentation is provided via PDF and hard printed copy for the software, along with any necessary extra services (devices, apps, etc). Customers are contacted upon initial delivery to onboard and answer any initial questions. For users seeking more personalised assistance, we offer additional support and training options which can be purchased according to our rate card or included as part of a customer success plan.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data using the front-end table views and bulk data export features available at any time. Additionally, we offer a data extract service for users who prefer a managed solution. This service is available at an additional cost, providing a convenient option for users to obtain their data securely and efficiently.
• End-of-contract process: At the end of the contract, we typically offer a renewal option 3-6 months prior to the expiry. If the customer chooses not to continue, they have the ability to extract all their data using system options that allow downloads to CSV format, as data ownership always remains with the customer. For those requiring a more comprehensive data retrieval, a full copy of the structured data can be provided at an additional cost.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web app is primarily used by administrators to manage users, devices, licences, and view reports and dashboards, as well as monitor alarm events in the compliance audit trail. The mobile app is designed for end users, typically front-line employees, serving as a lone worker safety tool to aid in emergencies and maintain communication throughout the day.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service interface of the web application is designed to be user-friendly and self-maintained, catering specifically to administrators managing lone workers and devices. This platform enables administrators to efficiently oversee user and device management. It provides comprehensive functionalities for running detailed reports, which help ensure the effective usage of the service. Additionally, the interface allows for real-time monitoring through dashboards that display alarm events and compliance audit trails, facilitating a robust management system for maintaining operational safety and compliance.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Currently, we've conducted no tests for users of assistive technology.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our service is hosted using a multi-tenancy architecture, which adheres to the best practices of cloud development. We are ISO 27001 accredited, ensuring rigorous security standards. Our dedicated technical team continuously monitors our infrastructure's performance to guarantee that user demand does not affect the stability or speed of the service for others.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive usage metrics to the customer through in-application dashboards and reports, offering detailed insights into service utilisation and performance. Real-time dashboards are available.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Reports can be downloaded in CSV and PDF formats. Data exports can also be requested from our organisation in both PDF or CSV formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Vatix is committed to providing exceptional service, aiming for 100% connectivity and guaranteeing an availability of better than 99.9% for our solution. Historical data from the previous G-Cloud period shows that our hosted customers experienced an availability of better than 99.975%, excluding periods of scheduled maintenance. In the event that we do not meet these guaranteed levels of availability, service credits may be offered as defined in our service level agreements (SLAs).
• Approach to resilience: Our service is designed for resilience, fully adhering to ISO 27001 standards and utilising AWS infrastructure across multiple availability zones. We incorporate best practices for redundancy and resilience at both infrastructure and application layers, ensuring robust fault tolerance and continuous availability.
• Outage reporting: Our service uses several methods to report any outages, ensuring timely and clear communication. We maintain a public dashboard that displays real-time service status and any outage information. In the unlikely event of a service outage, we proactively communicate with the technical contact of the customer via email to provide detailed updates and information on resolution progress.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels through role-based access control (RBAC), ensuring only authorised personnel have access based on their job requirements. Authentication mechanisms, including multi-factor authentication, are employed to enhance security, with regular audits conducted to maintain compliance and integrity.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies and processes are structured around our ISO 27001 accreditation, serving as the baseline for our Information Security Management System (ISMS). We have a dedicated information security team tasked with implementing and monitoring these policies throughout our organisation. To ensure compliance, we conduct regular training sessions and audits. Our approach includes continuous monitoring and improvement strategies to address evolving security threats effectively. Compliance with our security policies is mandatory for all staff, with clear accountability and escalation procedures in place to manage and rectify security issues promptly.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes are integral to our ISMS, structured around ISO 27001 standards. We meticulously track the lifecycle of service components using a centralised management system, ensuring all assets are continually accounted for and reviewed. Changes to our systems and configurations undergo a rigorous assessment process to evaluate potential security impacts. This includes a preliminary risk assessment followed by testing in a controlled environment before deployment. Stakeholder reviews and approvals are mandatory for each change, with detailed documentation maintained for audit and compliance purposes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process aligns with ISO 27001 standards, involving regular assessments of potential threats, including annual penetration testing by an external CREST-certified consultancy. We rapidly deploy patches, sourcing threat intelligence from reputable security channels, to maintain robust defenses against emerging security challenges.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ industry-leading monitoring tools to identify potential compromises in our infrastructure and applications. Upon detection, our incident response team evaluates and responds swiftly, often within hours, to mitigate impacts. This proactive approach ensures rapid resolution and minimises disruption to services.
• Incident management type: Supplier-defined controls
• Incident management approach: Our organisation's incident management processes are structured around a comprehensive incident response plan led by our Head of Engineering. This ensures effective management and swift resolution of incidents. The plan and our incident management processes are audited annually as part of our ISO 27001 certification, affirming our commitment to high standards of operational security and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to the software for a standard 14 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 17 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 03b9b1c9-e807-4288-b495-739e3c9eb5d7
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications: BS 8484:2022

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vatix.com. Tell them what format you need. It will help if you say what assistive technology you use.