CURSHAW LIMITED

PFI Platform Software System

CURSHAW’s PFI Platform Software is a cloud based CAFM solution that overcomes challenges faced in baselining contract performance, providing a visual representation of a data-driven, systems automated assessment of your contract against a standard and benchmark of what good looks like. It includes Contract Management Software, supported by PFI experts.

Features

• Single page view (dashboard) of contractual compliance and operational performance
• Click navigation of headline measures with admin and performance data
• Root cause and trend analysis of performance and CAFM data
• Remedial actions register based on ‘RAG’ status of dashboard measures
• Relevant contractual provisions viewable alongside each dashboard measure
• Electronic, searchable version of the contract
• Pop-up definitions of all the defined terms in document
• Pin-point clause-to-clause navigation
• Contracts that are fully up-to-date on screen
• Transformational ability to identify and manage contractual / statutory obligations

Benefits

• Provides clear, auditable, understanding of contractual compliance and problem areas
• Provides clear understanding of operational performance and required improvement
• Provides value for money insight
• Data supported, transparent contract assessment by reference to benchmark standard
• ‘RAG’ statuses drive service improvement through understanding of what works
• Enables assessment of key contract management enablers for all parties
• Overall contract performance view facilitates stakeholders and oversight bodies briefings
• Presentation layer enables root cause and data trend analysis
• Transformational improvement in contract management / compliance
• Powerful extraction and task management of 000's of contractual promises

£1 to £1,000 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.footit@curshaw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

788450403723467

Contact

James Footit
07879383340
james.footit@curshaw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are negligible service constraints. Routine maintenance is done on parallel servers and production server downtime is very rare, and for very short periods. Notice is provided in advance.
• System requirements:
  • Licensed users only
  • Internet Connection (However, can also be accessed offline)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: To be confirmed with the buying organisation.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Email. Additions to be confirmed with the buying organisation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To be confirmed with the buying organisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A data download can be provided.
• End-of-contract process: At the end of the contract, user access is terminated. The only cost at the end of the contract is the cost of data download, if desired.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: To be confirmed with the buying organisation.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers will be able to customise some items per organisation and per project as per the below list: Dashboard Measures, Logos, Colour schemes, Terminology and labelling, Checklists, Forms, Workflows.

Scaling

• Independence of resources: Sufficient capacity is built into the service for a multitude of users to be accessing the service without impacting performance for other users. The system design allows rapid expansion of capacity as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Headline Operational and Management measures. Reports include various collations and filtered reports of logins, substantive hits, searches, defined terms and clause link hits, etc.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: To be confirmed with the buying organisation.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • All Microsoft Office Formats
  • .pdf
  • Database Transfer (SQL or other)
  • 3D Model Files (.rvt , .ifc , .nwd , etc.)

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99% guaranteed up-time outside of planned improvements / upgrades.
• Approach to resilience: Available on request.
• Outage reporting: 1. News alerts via user dashboard. 2. Emails.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access with role-based permission system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 31/05/2017
• What the ISO/IEC 27001 doesn’t cover: Nil
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: To be confirmed with the buying organisation.
• Information security policies and processes: We follow ISO 27001 security policies and processes, reporting via Country Heads, CDO and CTO to the ISMS Officer, ISMS Steering Committee and to the CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is carried out in accordance with the A03 IT Procedures for change management as part of our ISO 27001 processes and procedures.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: An identification and escalation process deals with the assessment of potential threats to the Service. Depending on severity, patches are rapidly deployed. For normal lower level threats, patches are included in the regular 6 weekly sprints. Information on potential threats come via a number of structured internal and external sources and reviews.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We continually monitor the service for attack, misuse and malfunction. We respond via our ISO 27001 processes and procedures, which both deal with the attack or malfunction, and communicate as appropriate throughout the company and externally to users.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow our ISO 27001 processes and procedures for Incident Management. Incidents are reported into a incident management system, and reports are monitored regularly by management. A root cause analysis is performed for all incidents and form part of the continual improvement process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Slowing down and reducing climate change is close to our hearts. The hearts of our founders and our staff. We help the fight against climate change by: spreading the word, reducing our transportation and taking greener methods, working locally where we can, reducing our power use and respecting and protecting green spaces.
• Covid-19 recovery:

  Covid-19 recovery

  The Covid-19 Pandemic has resulted in huge health, social and economic problems. We have implemented measures to help with the recovery. They include: re-opening our central office whilst ensuring staff and visitors are safe, maximising the potential of all our people through setting realistic objectives, identifying potential legal issues, and learning lessons from others.
• Tackling economic inequality:

  Tackling economic inequality

  My wording for Economic inequality - Tackling economic inequality is a role for all organisations, regardless of size, reputation and service provision. As a small to medium sized enterprise we acknowledge our role in this by: adhering to prompt payment, ensuring we have a diverse supply base, Investing in education and development, creating jobs, and reducing barriers for all
• Equal opportunity:

  Equal opportunity

  We know all types are needed and as such we are an equal opportunity employer and are committed to diversity and inclusion in the workplace. This includes but is not limited to Gender Equality, Gender Identity, Sexual Equality, Political Equality, Racial Equality, Economic Equality, Religious Equality, Social Equality, Cognitive Diversity, Neuro Variation and Values Based Inclusion.
• Wellbeing:

  Wellbeing

  As a people centred organisation we invest in the mental, physical, emotional, social and economic health of our staff. This covers activities such as value-based leadership, ethical standards, employee voice, healthy eating, physical activities, fair pay and pension offerings.

Pricing

• Price: £1 to £1,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: To be confirmed with the buying organisation.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.footit@curshaw.com. Tell them what format you need. It will help if you say what assistive technology you use.