Ivent

Virtual Events & Webinar Platform

Ivent is an award winning, secure, cloud hosted platform for delivering virtual events, webinars and hybrid events. The platform can facilitate all online event types and can be branded and tailored to a customer's requirement. Ivent offers SaaS licences and provides training and dedicated support for its platform.

Features

Platform to deliver virtual /hybrid events, webinars and live streaming
Real time analytics across all activity for clients
24/7 UK based support and event management
Full registration system
Accessible and usable with desktop, laptop, tablet or mobile
On-demand webinars and video hosting
Brandable to individual client requirements
Facilitates live chat and video chat with scheduler
Full support for video in slides and all PowerPoint features
Leading cloud infrastructure supporting latest streaming protocols

Benefits

No requirement for software install, plugins or Adobe Flash
Dedicated support service
UK based with UK and global clients
Ability to integrate with all major marketing systems and CMS's
Speakers can present with any browser and from any location
Speakers can access by phone, VOIP or webcam
View events from any connected device, anywhere in the world
Ability to brand event to customer requirements
Create, manage and distribute online content in a single platform
Advice on creating the most engaging virtual environments

£750 to £17,750 a licence a year

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gavin@ivent-hq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

Contact

Ivent Gavin Newman
Telephone: 0044 7837 427824
Email: gavin@ivent-hq.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: None
System requirements: Internet connection

Access to internet browsers (mobile, tablet & desktop compatible)

User support

Email or online ticketing support: Email or online ticketing
Support response times: 15 minutes in working hours and 1 hour at all other times.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Confirmed using WAVE compatibility tester
Onsite support: Yes, at extra cost
Support levels: All clients are provided with an Account Manager for the set up period during on-boarding and for the duration of the event licence. We provide email, call back and live chat support options
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Ivent provide a full on-boarding service to help clients get set up and started. Each Client team is 'trained' by their Account Manager to allow for the configuration of their client admin portal with up to 6 hours of training. They will also provide practical and useful advice as well as support throughout the process. Ivent also provides support documentation, videos and webinars for all elements of the Platform and Event Delivery. These services are usually delivered remotely, via screen share, but onsite training is available at an additional cost.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: You can download all reports across your account and export as csv via the client admin portal
End-of-contract process: Before the end of the contract you will have the ability to remove all of your media and content as well as download all reporting data. Following the termination of the licence, your account will be de-activated and deleted with no data or media held by Ivent. Under GDPR legislation the ivent platform has been designed to manage the removal of all data subjects in line with a clients data retention policy .

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: No difference
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Password protected client admin panel to manager and service their solution with us
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Tested compatibility using WAVE
API: Yes
What users can and can't do using the API: Integration with 3rd party CRM and Marketing Automation tools are available. No changes can be made using the APi as the APi is used to pass data and metrics however any special requests can be made and discussed with the development team
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Fully branded virtual environment and customised navigation - Registration page, virtual space design and emails can all be customised to meet a customer's brand rules.

Events built to your specifications - single events, multi-events, 365 digital hubs, live and on-demand solutions, polls, social media integration, video, audio and live webchat, document/link downloads etc.

Reporting can be set up to display your key metrics in a dashboard as well as making all reports available to download, export to CSV or view.

Platform is available as a self-service option so it can be managed by the client or use Ivent support to assist in the management of it.

Scaling

Independence of resources: We engineer our platform with an n-layer architecture with added load balancing across each section of the system. The platform is backed up with our CDN partner (Amazon Web Services) utilising Amazon S3 and AWS Cloudfront. The ivent platfrom deploys AWS Elasticache to manage concurrent user efficiency in the delivery of content.

Analytics

Service usage metrics: Yes
Metrics types: These include - all aspects of registration, visits, attended users, dwell-time, not-attended users, email campaigns (sends, opens, bounces) , event booths (visitors, downloads, views, links out, live chat transcript), video meeting attendance, no shows and cancelled delegates. Webinars (visitors, plays, views, attended, not-attended) , referrals, surveys , polls responses with data and virtual tour metrics
Reporting types: Real-time dashboards

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: The service deploys SHA & AES 256 bit encryption. Passwords are hashed with bcrypt
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Download from the platform. This can be done by individual event/webinar or across all events/webinars.
Data export formats: CSV

Other
Other data export formats: Xls

Xlsx
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: Ivent ltd will use commercially reasonable efforts to make its ‘services’ including the video streaming services available with a ‘Monthly Uptime Percentage’ of at least 99.0% during any complete monthly cycle in the licence period. In the event ivent ltd does not meet the Uptime Commitment, you (the client) should communicate the ‘error rate’ to virtual ivent. Scheduled downtime is excluded where the client is notified 5 days prior to the commencement of such Downtime. Scheduled downtime will never occur during or close to a monitored event timeframe.
Approach to resilience: Ivent has no single point of total failure. Resilience and backups are built in to the cloud hosting provider's hardware and in the ivent software architecture. This is applied throughout the entire platform and within our cloud hosting partners. Further information is available on request.
Outage reporting: Email alerts and APi

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password
Access restrictions in management interfaces and support channels: Access to our platform is segregated at the account level for named users and ivent administrative staff. Passwords are encrypted within our database. Depending of the type of event attendees normally use First Name/Last Name & email address and a username and password is always required.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EY certifypoint
ISO/IEC 27001 accreditation date: 15/12/2017
What the ISO/IEC 27001 doesn’t cover: N/a
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: The Information Security Committee is responsible for providing quarterly Information Security briefings for all staff. All employees are required to sign the 'Information Security Policy' document during on-boaridng with the company. A copy of the document is available on request. All employees are required to report any breach or potential breach whether this is internal/external/deliberate or accidental to their line manager who will then inform senior management.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: We use an internal ticketing system (JIRA) to track development work, incidents testing and client requests . Configuration and change management – There is a detailed change management process in place.
Vulnerability management – Regular vulnerability testing and identification systems are in place.
Protective monitoring – We deploy load balancing across our server deployment and AWS cloudtrail to log all activity on Api requests.
Incident management – Deploying a mirrored database service that backs up in real time we can ensure the service is recovered securely and fully operational.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Information Security within AWS datacentre operates according to the requirements of the ISO27001 standard. An Incident and Major Incident Management process is put in place to deal with any event that might develop into an incident. All infrastructure and services that are within AWS (Amazon Web Services) are periodically assessed for vulnerabilities. Penetration testing exercises take place in all the necessary segments of infrastructure and applicable services annually. Physical security is in line with ISO27001.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Event Logs are scanned on a daily basis for any potential compromise in our platform security using Cloudtrail (AWS service) , our cloud hosting partner AWS (Amazon Web Services) have their own procedures for identifying any system that is compromised. If a potential compromise is detected it is investigated immediately but the operations & support staff. We respond to any incident as soon as it happens.
Incident management type: Supplier-defined controls
Incident management approach: We have a fully documented incident management process and SLA's. Our services can be managed at a moments notice upon receipt of an incident being reported allowing for immediate forced shut downs and restarts within minutes. Deploying a mirrored database service that backs up in real time we can ensure the service is recovered securely and fully operational.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £750 to £17,750 a licence a year
Discount for educational organisations: Yes
Free trial available: No

Service documents

Request an accessible format

Cookies on Digital Marketplace

Virtual Events & Webinar Platform

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents