GETECH LIMITED

Google Workspace for Education Standard

Google Workspace for Education Standard transforms institutions by providing enterprise-grade security and advanced analytics tools. It features a proactive Security Center with investigation tools to safeguard your digital environment and prevent threats. It includes advanced device management and the ability to export logs to BigQuery for deep insights.

Features

• Security Center: Proactive dashboard and investigation tool for threat remediation.
• Advanced Analytics: Export audit/usage logs to BigQuery for analysis.
• Investigation Tool: Identify and remediate threats like malicious emails instantly.
• Context-Aware Access: Enforce policies based on IP, location, and device.
• Advanced Mobile Management: Enforce encryption and wipe data on mobile-fleets.
• Automated Remediation: Trigger auto-remediation actions without human intervention.
• Data Regions: Control the geographic storage location of covered data.
• Advanced Device Management: Enhanced controls and auditing for Windows devices.

Benefits

• Safer Environment: Proactively prevent and remediate digital threats and breaches
• Data-Driven Decisions: Gain actionable insights via usage and security analytics
• Administrative Efficiency: Save time by automating security workflows and tasks
• Faster Resolutions: Minimize downtime with priority access to support teams
• Granular Control: Apply distinct security policies to groups or devices
• Deep Visibility: Export audit logs to BigQuery for custom analytics

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

788614710177729

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Google Workspace for Education Fundamentals
• Cloud deployment model: Public cloud
• Service constraints: This is a full Domain license. All staff and students need to be licensed.
• System requirements: Needs Google Workspace for Education Fundamentals as a foundation.

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours ; P2 - 8 Hours ; P3 - 24 Hours; P4 - 24 Hours ; Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: The levels of support are Standard, Enhanced and Premium. The Standard support level is included with the license purchase, and Enhanced and; Premium Support are priced based on number of users and period of coverage required. These are Getech provided services, provided by our expert Google certified technical teams.; ; We can provide an additional Google proprietary service also known as the Technical Account Advisor Service (TAAS) at additional cost. ; TAAS includes: (a) guided support on-boarding, (b) guidance on best practices for case handling, (c) management of; technical support escalations, (d) reviews of operational and case metrics and (e) recommendations for training and optimisation of; the Services.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getech Services include Guided Setup and guided setup resources.; Additional onboarding and training can also be provided at an additional cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon contract expiration, your institution's data remains secure and accessible. Education Standard functions as an upgrade to the standard Google Workspace for Education Fundamentals edition. Consequently, if the paid subscription is not renewed, your domain automatically reverts to the free Fundamentals edition.; ; Key Implications:; ; Data Retention: Core user data—including Gmail, Drive files, and Classroom content—remains intact and is not deleted.; ; Continuity: Users retain their existing login credentials; only premium features (e.g. Security Center, Context-Aware Access) and the ability to export logs to BigQuery.; ; Portability: The service is not tied to a single vendor. At the contract's end, the license can be transferred to a different authorized reseller without downtime or migration.; ; Should you choose to leave the platform entirely, administrators retain full data ownership and can utilize the Data Export tool to extract all organizational data in standard formats before cancellation.
• End-of-contract process: At the conclusion of the subscription term, the institution has three flexible pathways, ensuring no vendor lock-in:; ; Renew: Continue the service for another term to maintain full access to all premium security and analytics features.; ; Downgrade: If the contract is not renewed, the domain automatically reverts to the free Education Fundamentals edition. No data is deleted; however, administrators will lose access to premium security capabilities (e.g., Security Center, Context-Aware Access) and the ability to export logs to BigQuery.; ; Transfer: The subscription can be moved to a different authorized reseller at any time. This process is administrative only and causes zero downtime or service interruption for end-users.; ; Pricing Inclusions & Exclusions; Included in the License Price:; ; Education Standard Suite: Access to advanced security, analytics, and management tools (e.g., Security Center, Investigation Tool, BigQuery exports).; ; Standard Support: Access to Google’s support team for technical issues.; ; Additional Costs (Not Included):; ; Chrome Education Upgrades: Management licenses for Chromebook hardware are sold separately.; ; AI Add-ons: Premium AI features (e.g., Gemini for Education) require a separate add-on license.; ; Professional Services: In-depth training, migration services, or third-party backup solutions provided by the reseller.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is available via websites in HTML; format, or via download as a pdf covering both onboarding and offboarding of users from Google Workspace as well as best practices for license assignment. ; Getech can provide customised onboarding and offboarding; process, and manage any onboarding and training requirements at an additional cost. Our process's will be fully managed and documentation will be provided to the customer to support future; onboarding requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The interface for mobile devices has been optimised for a mobile experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Google Admin console is utilised to administer all services.
• Accessibility standards: None or don’t know
• Description of accessibility: Administrators can leverage the Admin Console in Education Standard to proactively secure and manage their domain with enterprise-grade tools. The exclusive Security Center provides a real-time dashboard and an Investigation Tool that allows admins to not just identify but instantly remediate threats (like deleting malicious emails) directly from the console.; ; You can enforce granular security policies using Context-Aware Access, which restricts entry based on device health, IP, or location. Additionally, admins gain deep visibility by exporting audit logs to BigQuery for custom analytics and can manage mobile fleets with Advanced Endpoint Management to wipe data or enforce strong encryption.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: API usage in Google Workspace for Education Standard primarily focuses on automation, security, and advanced analytics.; ; Administration & Security Automation: Administrators can use the Admin SDK to script complex workflows. Uniquely, Education Standard opens up advanced security endpoints, allowing your team to build custom tools that query Investigation Tool data to detect specific threats (like phishing patterns) and trigger auto-remediation actions (such as instantly suspending a compromised account) without human intervention.; ; Data Analytics (BigQuery): Education Standard enables a direct data pipeline to BigQuery. You can export massive datasets of usage and audit logs to run custom SQL queries. This allows for granular reporting on security trends and tool adoption that is impossible with standard Admin Console reports.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators customize the Google Workspace experience primarily through Organizational Units (OUs). By separating users (e.g., "Staff" vs. "Students") and devices into different OUs, you can apply distinct policies to each group rather than a "one-size-fits-all" approach.; ; User Policies: You can turn specific services (like YouTube or Google Chat) on or off for students while keeping them active for teachers. You can also enforce granular settings, such as preventing students from emailing outside the domain or restricting Google Drive sharing permissions.; ; Device Policies: For Chromebooks, admins can configure settings like "Kiosk mode" for exams, force re-enrollment to prevent theft, or pre-install specific apps and extensions. For mobile devices, you can enforce screen locks, encrypt data, and remotely wipe corporate data from personal devices (BYOD) without deleting personal photos.; ; For more complex needs, Configuration Groups allow you to apply settings to specific users across different OUs (e.g., allowing a specific "Year 12" project group to access YouTube even if the "Student" OU blocks it).

Scaling

• Independence of resources: Google, one of the worlds largest Cloud platform providers, have suitable resource active to support any scale of requirement from customers without; any impact to other customers or users using Workspace.

Analytics

• Service usage metrics: Yes
• Metrics types: Getech provides comprehensive visibility into your environment through regular product usage reviews. Leveraging Education Standard capabilities, we utilise reporting APIs and BigQuery exports to generate custom visual dashboards. These reports highlight granular Workspace usage trends across the entire domain—tracking adoption in Meet, Classroom, and Drive—while providing deep insights into your institution's security posture and threat landscape.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other data at rest approaches. Google have their own Security Systems and Teams in place to manage Physical access to their Datacentres.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export Capabilities; Google Workspace ensures full data portability with dedicated tools for both users and administrators:; ; For Users: Individuals can use Google Takeout to download their data (including emails, Drive files, and calendars) in standard, open formats. Additionally, Transfer Your Content allows graduating students to migrate their emails and Drive files directly to a personal Google account.; ; For Administrators: The Data Export tool in the Admin Console enables super admins to securely export all organizational data to Google Cloud Storage, ensuring the institution retains full ownership and control.
• Data export formats: Other
• Other data export formats:
  • Email (Gmail) - MBOX - Universal format
  • Drive Files - Microsoft Office (.docx, .xlsx, .pptx), PDF, OpenDocument
  • Calendar - iCalendar (.ics)
  • Contacts - vCard (.vcf) or CSV
  • Classroom - JSON
  • Chat/Keep - JSON or HTML
  • Photos - Original Quality (JPG, PNG, MP4)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Google Workspace Covered Services to Customer (as applicable, the "Agreement"), the Monthly Uptime Percentage will be at least 99.9% in any; calendar month (the "Google Workspace SLA").
• Approach to resilience: Available on request.
• Outage reporting: A public dashboard is available from Google.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Access can be strictly controlled via Context-Aware Access policies, which can restrict administrator login based on IP address, geographic location, and device health (e.g., encrypted company devices only). Additionally, Google enforces mandatory 2-Step Verification (MFA) and role-based privileges to ensure only authorized personnel can make changes.; ; Support Channels: Direct access to Google support is restricted to designated "Support Administrators." Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorized use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google Workspace for Education operates under a security-first model that goes beyond standard enterprise compliance to specifically safeguard users.; ; 1. Compliance & Certifications Our platform is verified by independent third-party auditors against the most rigorous global standards, including:; ; ISO/IEC 27001: Information Security Management.; ; ISO/IEC 27017: Cloud Security Controls.; ; ISO/IEC 27018: Protection of Personally Identifiable Information (PII) in public clouds—critical for student privacy.; ; SOC 2 & SOC 3: Service Organization Controls for security, availability, and confidentiality.; ; GDPR: Fully compliant via our Data Processing Amendment and Model Contract Clauses.; ; 2. Student Data Privacy (Trust Principles); ; No Advertising: Core services (Gmail, Drive, Classroom, etc.) are strictly ad-free.; ; Data Ownership: Your institution retains full ownership of all data. Google acts only as a data processor.; ; Age-Appropriate Access: Granular controls allow administrators to enforce stricter privacy settings for users marked as "Under 18".; ; 3. Operational Security; ; Encryption: All data is encrypted by default, both in transit (using TLS) and at rest on our servers.; ; Threat Defense: As an Education Plus user, you benefit from the Security Center, which uses AI to block 99.9% of spam/malware and allows IT teams to instantly remediate threats (e.g., deleting phishing emails) across the domain.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google Workspace operates under a rigorous Secure Software Development Lifecycle (SDLC).; ; Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorization—a cryptographic check ensuring only reviewed, tested, and authorized code can run in production.; ; Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch.; ; Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google employs a rigorous, automated vulnerability management lifecycle to secure the Workspace platform.; ; Threat Assessment: We utilize automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure.; ; Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously.; ; Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial of 50 licenses for 60 days is available for Google Workspace for Education Standard.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.