Ve3 Global Ltd

Cloud Application Management

VE3's Cloud Application Management (AM) service offers support for existing applications that are already hosted in the Cloud. This service includes application-related support services such as service management and reporting, integration, release, and testing support.

Features

• Offer application reporting capability
• Offer specific KPIs for Cloud-based applications
• Provide a risk managed service transition
• Offer a wide range of skills and resources
• Offer Ticket based pricing options
• Offer ITIL consistent service management and support

Benefits

• Provide access to supplemental applications services including development capability
• Increase IT effectiveness
• Help improve effectiveness in Cloud based IT Service Delivery
• Assist clients to achieve IT cost saving recommendations
• Can introduce the potential to incorporate evolving technology products
• Can be used to introduce a DevOps release approach

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

788954381879125

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The standard service is available during UK hours (08:00 to 18:00), Monday to Friday, excluding English public and bank holidays.; By default, non-standard technologies such as legacy applications are not supported. However, extended support hours and assistance for specialist applications can be obtained through the SFIA rate card.; It is a requirement that the applications and data to be supported are hosted by the Buyer or their supplier in an accessible Cloud environment.
• System requirements:
  • Provision of a service desk function
  • Suitable infrastructure and hosting together with the necessary application environment
  • First-line application support including management of basic use queries
  • Transfer of licences needed to use the inherited Cloud applications
  • Provision of tools required to undertake specific support activities
  • Maintenance of previous Cloud hosting agreement(s)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: VE3 strives to acknowledge receipt of inquiries within two hours during Working Days. Resolution times will adhere to the service level agreement specified for the service.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support levels for individual services may be agreed within the Order Form and will be charged for in accordance with the Pricing section for this service.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As part of our onboarding process, we furnish a service manual and establish and document joint operating procedures, including emergency change protocols. Additionally, essential knowledge transfer is delivered to new Suppliers as part of our offboarding process.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: As per the requirements
• End-of-contract data extraction: Arrangements for Buyer data to be extracted can be agreed at the start of each contract, and the execution of such arrangements can be completed as part of the contract close down procedures.
• End-of-contract process: At the conclusion of the contract, VE3 can conduct a review with the Buyer to ensure the following:; ; Contractual obligations have been fulfilled.; Invoices have been generated and settled.; No unresolved, documented issues persist (unless otherwise agreed).; Access rights have been revoked and user IDs have been deleted.; Data has been appropriately backed up and recovered.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Users can buy extended support hours or support for customised applications via the SFIA rate card.

Scaling

• Independence of resources: Our service is based on receiving requests which have been prioritised by the Buyer’s IT help desk following an agreed classification process. We deal with these requests and incidents in the submitted priority order.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service operates by receiving requests that have been prioritized by the Buyer's IT help desk through an established classification process. We address these requests and incidents in the order of priority as submitted.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Please contact VE3 directly, if other data protection arrangements are required
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: This will depend on the state of the Buyer’s Cloud applications that are to be supported by VE3.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Can be done based on the requirements of the clinet
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Contact directly if other data upload formats are required.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Please contact VE3 directly, if other data protection arrangements are required
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Please contact VE3 directly, if other data protection arrangements are required

Availability and resilience

• Guaranteed availability: VE3 can provide availability targets of up to 99.8% for the supported applications within the Service Hours excluding any planned maintenance. However, any availability target will be dependent on the platform availability. of the customer’s preferred hosting provider(s). Refunds are possible by means of service credits as part of an agreed SLA
• Approach to resilience: Please contact VE3 directly for information on resilience design options.
• Outage reporting: Any outage or breach is reported directly to the Buyer’s delivery manager and included on the service report.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access will be restricted to authorized users only using username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Staunchly Management and system service limited
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Employees of VE3 are directed and required to adhere to VE3's security policy and standards. These standards are designed to ensure the confidentiality, integrity, and availability of physical assets, electronic information, and data hosted on behalf of our Buyers. This compliance enables us to fulfill contractual obligations and maintain compliance with pertinent laws and regulations.
• Information security policies and processes: VE3 adheres to its own information security policy, aligning with ISO27001:2013 - Information Technology - Security Techniques - Information Security Management Systems - Requirements, ISO 27002:2013 - Information Technology - Security Techniques - Code of Practice for Information Security Controls, and the Information Security Forum - Standard of Good Practice (2014).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VE3's configuration and change management processes are outlined in its 'Unified Project Method' (UPM), with flexibility to accommodate specific requirements through agreement with individual Buyers. Tailored services may incur additional charges.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information available on request
• Incident management type: Supplier-defined controls
• Incident management approach: VE3's incident management processes are delineated in its 'Unified Service Method' (USM), with the option to customize them to meet specific requirements through agreement with individual Buyers. Tailored services may result in additional charges.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We are deeply committed to promoting equal opportunity and fostering diversity and inclusion in all aspects of our G-Cloud service provision. Here's how our services contribute to advancing equal opportunity: ; ; Diverse Workforce and Inclusive Culture: ; ; VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences. ; ; Equal Access to Opportunities: ; ; We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement. ; ; Supplier Diversity and Inclusion: ; ; VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all. ; ; Accessibility and Inclusive Design: ; ; Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users. ; ; Education and Skill Development: ; ; VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

  Wellbeing

  We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing. ; ; Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.