Insight

Insight Workspace ONE UEM (Academic)

VMware Workspace ONE UEM is the secure enterprise platform that deliversand manages any app on any device. By integrating app management, unifiedendpoint management, and real-time application delivery, Workspace ONEUEM engages digital employees, reduces the threat of data loss, andmodernizes traditional IT operations for the mobile-cloud era.

Features

  • Enterprise app catalog delivers the rightapps to any device
  • Catalog can be easily customized totransform employee onboarding
  • Conditional Access policy enforcementto mobile, web, and Windows apps
  • Record application, device and consoleevents to capture detailed information
  • Allow desktop administrators toautomate application distribution andupdates
  • Remotely monitor and manage alldevices connected to your enterprise
  • Enforce authentication strength andrestrict access by device restrictions
  • Automate device compliance foradvanced data leakage protection
  • Federates even the most complex on-premises Active Directory topologies
  • Leverage both new and existing forms of3rd party authentication

Benefits

  • Email app supports your mail accountsand integrates with repositories
  • View integrated calendar without havingto navigate between apps
  • Secure email and attachments throughthe Workspace ONE UEM SEG
  • Use content app to push/managesecure content on the device
  • Support your end users with remoteassistance and troubleshooting
  • Remote configuration managementallows employees to provision newdevices anywhere
  • Employees determine desired level ofaccess and corresponding management
  • User interface is simple, intuitive andresponsive
  • Self-Service App Store meets consumer-style expectations
  • Enable employees to access theresources they need remotely

Pricing

£1.79 a device a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 8 9 1 6 1 3 8 6 8 1 2 7 8 6

Contact

Insight Public Sector Tender Team
Telephone: 0344 846 3333
Email: pstenderteam@insight.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
The AirWatch Cloud Connector is required for directoryintegration with Workspace ONE
System requirements
  • https://techzone.vmware.com/resource/workspace-one-uem-architecture
  • https://docs.vmware.com/en/VMware-Workspace-ONE/index.html

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times
► Support response times
● Please refer to our website for support details:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-severity-definitions-response-time-business-hours-datasheet.pdf ● Production Supportdetails can be reviewed directly by visiting:https://www.vmware.com/support/services/production.html ○ Production SupportOverview:
○ Available by Region
○ 24x7 support for Severity 1 issues
○ Unlimited number ofSupport Requests
○ Up to 6 Administrators
○ Online access to documentation and technicalresources, knowledge base, discussion forums
○ Cloud updates
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support response times
► Support response times
● Please refer to our website for support details:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-severity-definitions-response-time-business-hours-datasheet.pdf ● Production Supportdetails can be reviewed directly by visiting:https://www.vmware.com/support/services/production.html ○ Production SupportOverview:
○ Available by Region
○ 24x7 support for Severity 1 issues
○ Unlimited number ofSupport Requests
○ Up to 6 Administrators
○ Online access to documentation and technicalresources, knowledge base, discussion forums
○ Cloud updates
Support available to third parties
Yes

Onboarding and offboarding

Getting started
- We provide a comprehensive pre-installation checklist that includes all network and technicalrequirements that must be satisfied to help ensure a successful implementation. Our AccountExecutives and Professional Services team members will support you throughout the entire process,from pre-implementation meetings through the final hand-off to our Global Support Team. - Upon thesuccessful completion of all implementation deliverables, you can continue to leverage our breadthof professional services resources in the form of our global Support Services, extensive technicaldocumentation and robust knowledgebase - Access a comprehensive and easily accessible catalogof training resources that provides varying levels of product knowledge and technical expertise,depending on the administrator role - Options include on-demand access to product documentation,instructional videos, online forums and instructor led training courses
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Per Section 8 Deletion of Data from the VMware Data Processing Addendum: Following expiration ofthe Agreement, we will endeavor to delete your Service Data within a reasonable period of time,except to the extent we are required to retain any Service Data for compliance with applicable law. Ifwe are unable to delete your Service Data for technical or other reasons, we will apply measures toensure that your Service Data is blocked from any further Processing. - At the end of the contract,VMware can assist the customer in using solution controls to export data within the Workspace ONEsolution. Customers in a Dedicated Cloud deployment can leverage a robust data mart. Data issecured in transmission. -- Workspace ONE has defined data retention and data disposal policies tosafeguard data throughout its lifecycle. -- Customers can export Workspace ONE data at any timefrom the administrator consoles.
The VMware Data Processing Addendum is available by visitinghttps://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmware-data-processing-addendum.pdf
End-of-contract process
Per Section 8 Deletion of Data from the VMware Data Processing Addendum: Following expiration ofthe Agreement, we will endeavor to delete your Service Data within a reasonable period of time,except to the extent we are required to retain any Service Data for compliance with applicable law. Ifwe are unable to delete your Service Data for technical or other reasons, we will apply measures toensure that your Service Data is blocked from any further Processing. - At the end of the contract,VMware can assist the customer in using solution controls to export data within the Workspace ONEsolution. Customers in a Dedicated Cloud deployment can leverage a robust data mart. Data issecured in transmission. -- Workspace ONE has defined data retention and data disposal policies tosafeguard data throughout its lifecycle. -- Customers can export Workspace ONE data at any timefrom the administrator consoles.
The VMware Data Processing Addendum is available by visitinghttps://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmware-data-processing-addendum.pdf

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Workspace ONE is accessible via web browser and native mobile app and easyto user regardless of device. The Workspace ONE portal functions as a mobileapp and a browser-based console. The mobile app version of the solution isavailable for download to corporate-owned or BYOD devices. The solutionintegrates with a desktop app launcher to deploy an HTML5-enabled desktopversion. Eliminate the need for employees to register each device throughflexible deployment options for the browser and native mobile app.
Employeescan log-in and gain access to applications based on unique policies set for eachapp.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Our Workspace ONE Catalog is an HTML5-based web app that delivers aunified, easy-to-use interface across all supported platforms and devices
Theuser interface is simple, intuitive and responsive. Interactive dashboards,advanced filters, search options and customizable user preferences provide ITadministrators the information they need to make decisions.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Please visit https://www.vmware.com/uk/help/accessibility.html for anoverview of the accessibility testing conducted on the various VMware productsand services at this time
API
Yes
What users can and can't do using the API
API configuration is done through the Workspace ONE UEM console. AvailableAPIs can be found at the following locations
o Workspace ONE UEM APIExplorer: https://cn274.awmdm.com/api/help/#!/apis
o VMware API Explorer :https://code.vmware.com/apis?socv=1&numPerPage=269&sorter=pv Thesolution provides full support for all major OEM Mobile Device ManagementAPIs as they become available. Due to inherent manufacturer OS and APIlimitations, some features are not supported across all devices or OS versions.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Administrators can build a branded login experience across desktop andmobile devices using customizable templates. - Use company logo for featuredcomponents of the solution: -- Login prompts -- Application Launcher -- Favicon --Add background picture -- Company and product name

Scaling

Independence of resources
- Our solution meets strict requirements for high availability andredundancy through load balancing across multiple,geographically disparate data centers. We eliminate any singlepoint of failure through the use of redundant equipment,network, power and clustering of key components. -- We have aguaranteed standard SLA of 99.9%

Analytics

Service usage metrics
Yes
Metrics types
- Administrators can gather metrics from Workspace ONE viaWorkspace ONE UEM reporting and logging: -- View events withinWorkspace ONE to capture detailed information -- The WorkspaceONE UEM solution records all console activity and provides data in adetailed log of users accessing the system and the events or actionstaking place. --- Customers can use the built-in event log,customizable dashboards, integrated reporting engine and Hub toaudit the web console and end-user actions.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
VMware

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
- Global data center operations have undergone SSAE16 SOC2 Type II audits. -Basic passwords, certificate private keys, client cookie data and tokens areencrypted in the SaaS environment with a derived AES 256-bit symmetricencryption algorithm -- Customers can enable encryption at rest for user firstname, last name, email and phone number -- We do not store AD/LDAPpasswords in our database - VMware Content Locker, VMware Boxer andWorkspace ONE UEM App Wrapping solutions use AES 256-bit encryption tosecure data on mobile devices
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
System administrators can record and export application, device and consoleevents and reports via the Workspace ONE console. Use the built-in WorkspaceONE UEM reporting engine to regularly export solution data. -- Export consoledata using interactive dashboards (CSV), reports (CSV), the Workspace ONEHub (PDF), event log (CSV) Export Workspace ONE Access audit event logsand reports (CSV). Integrate with security information and event management(SIEM) solutions for enhanced logging of events occurring in the console.Deploy the Workspace ONE Intelligence custom reports service to accesswider sets of parameters and critical data on apps, devices, and OS updates
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Leverage bulk upload features to import information into Workspace ONE
  • Batch import users from your existing directory services domains
  • VMware Workspace ONE Content supports various file types including:
  • IWork, zipped files, images, audio, video, Microsoft office
  • Additional types, such as certificates, can be uploaded by admins

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
– VMware Workspace ONE includes a published uptime SLA of 99.9%; terms, measurements,penalties and other details for each component of the solution can be accessed as follows:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-euc-consolidated-service-licence-agreement-jan-2020.pdf
Approach to resilience
Our solution meets strict requirements for high availability and redundancy through loadbalancing across multiple, geographically disparate data centers. We eliminate any single pointof failure through the use of redundant equipment, network, power and clustering of keycomponents. -- We have a guaranteed standard SLA of 99.9% - Additional information can beprovided upon request.
Outage reporting
In the unlikely event of a security incident, we will notify the appropriate customer ITstakeholders. Email announcements will maintain open lines of communication between supportstaff and customers regarding change management events, incident events and problem events.- We will provide at least five days’ or as much advance notice as possible via email ofmaintenance windows. o Workspace ONE status and historical incident data can be found at:https://status.workspaceone.com/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
- We have a formal Access Control policy that includes roles andresponsibilities for Asset Owners, Asset Custodians and Users to help ensureproper access to information assets. -- Strong passwords are required foraccess to production environments and corporate resources. Passwordpolicies are developed according to industry best practices and aretechnically enforced through Active Directory. -- All access privileges aretechnically enforced using role-based access control, separation of dutiesand the principle of least privileges. --- Production environment accessrequires two-factor authentication, is secured by VPN using AD credentialsand is restricted to authorized members of applicable teams.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman
ISO/IEC 27001 accreditation date
14/10/2021
What the ISO/IEC 27001 doesn’t cover
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/VMware%20ISO%20Certificate.pdf
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/03/2022
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/a
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Global DC operations have undergone a SSAE16/SOC2 Type II audit
  • We comply with the European Data Protection Directive (95/46/EC)
  • https://www.vmware.com/security/certifications.html

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
- We model our security framework using the NIST SP 800-53- We have an Information Security Governance Committee(ISGC) that is chaired by members of senior management andrepresentatives from our Information Security, IT Operations,HR, Marketing, Facilities and Legal teams.
Information security policies and processes
Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We maintain a documented Configuration Management policy based onindustry best practices to harden SaaS environment and Change ControlPolicy to manage changes to SaaS environment -- Changes toConfiguration Management policy are processed through ChangeManagement policy -- Change Management includes approval, testing,implementation and rollback --- Support staff members initiate changethrough change control form, which Change Advisory Board team reviewsfor completeness, impact and scheduling. Severity level of change iscategorized. --- Once form is approved, change is scheduled and alert isreleased to necessary groups; once change is made, it is tested, validatedand closed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We receive threat information and explore threat resolutions from theVMware Security Response Center(http://www.vmware.com/security/vsrc.html) - Regular internal andexternal vulnerability assessments tests performed against the SaaSenvironment - Risk methodology based on NIST standards, including: --Identifying and characterizing threats -- Assessing the vulnerability ofcritical assets to specific threats -- Determining risk (i.e., expectedlikelihood and consequences of attacks) -- Identifying ways to reducerisks -- Prioritizing risk reduction measures based on strategy
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our cloud support staff have configured the system to notify IT personnelif the central processing unit (CPU) utilization is too high, disk spacelimited, memory issues, key service failures, bandwidth utilization, powerconsumption, or other performance items. - IT Operations hassubscriptions to pertinent vendor security and bug-tracking mailing lists.- After analyzing the severity and impact, network, utility and securityequipment is patched or upgraded.
Incident management type
Supplier-defined controls
Incident management approach
We maintain an Incident Management Plan as part of our InformationSecurity Program. Incidents are reported to and resolved by theappropriate Cloud Operations team and by senior management whereneeded. -- Alerts, responses and resolutions are tracked throughcompletion. -- In the unlikely event of an incident, we will notifycustomers within two business days of any customer data that isaffected. - Incident logs are reviewed by applicable support personnel foranalysis and remediation to avoid further incidents of similar type. Allremediation actions are reviewed and approved by our InformationSecurity Governance Committee.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Sustainable growth for VMware’s business requires decoupling our companygrowth from carbon emissions. To this end, we’ve accelerated our focus ondecarbonization and received third-party validation from the Science BasedTarget Initiative (SBTi) on our science-based targets. Since 2018, we havemaintained our certified CarbonNeutral® company status, in accordance withThe CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of ourpower in our global facilities from renewable sources, in accordance withRE100 Reporting Guidance. ● VMware’s net zero emissions goal builds onapproved science-based targets and expands the scope of our climatecommitments. For us, a net zero goal means reducing emissions for our entirecarbon footprint. We are focused on prioritizing energy efficiency within ouroperations through our commitment to green buildings, working with oursuppliers to reduce their emissions, and supporting distributed workforcesthrough our Future of Work initiative. Through carbon financing, we supportlow carbon sustainable development projects that enable carbon avoidance tooffset our remaining emissions. In line with the leading net zero guidance, weare developing our strategy to include carbon removal projects to addressresidual emissions. ● In FY22, we furthered climate transition planning atVMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD)recommendations. As VMware continues to learn more about climate risks, wecan build longer time horizon risks into our strategy to become even moresustainable and resilient.
Covid-19 recovery

Covid-19 recovery

● Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions.
● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
Tackling economic inequality

Tackling economic inequality

● VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions.
● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud.
● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans.
● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence.
● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
Equal opportunity

Equal opportunity

● VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion.
● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines.
● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
Wellbeing

Wellbeing

● At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community.
● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

Price
£1.79 a device a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We encourage the use of our TestDrive-trial environment as part ofcustomer acceptance strategy
● TestDrive enables you to review allsolution functionality across Workspace ONE and Horizon services● Enroll any of the device types we support, including, Android, iOS,Windows and Macs
● Time limits vary
Link to free trial
https://www.vmwdemo.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.