DAGNY LIMITED

Dagny

Dagny offers a cutting-edge cloud-based solution for dynamic workforce management, enabling efficient shift scheduling, real-time insights, and seamless system integration. Designed for flexibility, it significantly reduces administrative burdens and costs, while ensuring compliance, enhancing staff engagement, and boosting productivity across your organisation

Features

• Cloud-Based Management: Accessible anywhere, enhancing operational flexibility and efficiency.
• Dynamic Staff Management: Swiftly match staff with shifts, optimising allocation
• Real-Time Reporting: Delivers insights for informed decision-making and strategy development
• Mobile App: Empowers employees with control over their schedules
• Collaborative Rostering: Encourages participation in scheduling, improving coverage and morale
• Integrations: Seamlessly connect existing systems streamlining operations and data flow
• Payment Reporting: Ensures accurate, timely compensation post-shift, enhancing staff motivation
• Automated Onboarding: Streamlines new employee integration, reducing administrative workload
• Compliance Monitoring: Guarantees adherence to regulations, minimising risks
• Automates Processes: Simplifies scheduling and management, increasing productivity, reducing errors

Benefits

• Reduces Administrative Burden: Significantly cuts time spent on scheduling
• Expands Staff Pool: Broader workforce, fill shifts quickly and efficiently.
• Streamlines Scheduling: Automates processes for smoother, error-free workforce planning
• Maximises Productivity: Optimises workforce utilisation, enhancing overall operational efficiency
• Ensures Compliance: Keeps operations within legal bounds, reducing non-compliance risks.
• Agency Interaction: Automates communications, making external staffing support more efficient.
• Staff Payments: Rewards employees promptly post-shift, improving satisfaction and retention.
• Workforce Data: Offers comprehensive insights for better decision-making across systems.
• Open Communication: Supports two-way feedback, improving staff engagement and morale
• Saves Time and Costs: Allowing focus on core business growth

£9 to £29 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henry@dagnyhr.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

789604084393312

Contact

Henry Allan
+447789864701
henry@dagnyhr.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Each of our apps can be used as standalone or integrated into networks and other systems. All apps are open and can integrate into job planners, rosters, banks staff system, payroll, professional registration databases and other relevant systems.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Web browser
  • Internet Access
  • Mobile device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support package offers comprehensive user and technical assistance through multiple channels. During core hours (09:00-17:00), expect in-app support responses within 30 minutes, and email replies within 4 hours. Evening responses extend to 1 hour for in-app and next-day for email. Technical issues receive priority with a 15-minute response time via in-app or phone during core hours, extending to 45 minutes in the evening. We leverage Intercom for real-time support, enhancing user experience with immediate help. Technical email support is de-prioritised in favour of direct channels, ensuring quick fixes to system issues and minimising operational disruptions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We ensure:; - Screen reader support: the messenger is accessible via screen readers; - Keyboard navigation: Every component of the messenger can be accessed using a keyboard without requiring a mouse or trackpad.; - Colour contrast: all text in the web messenger is clearly visible when using colours with enough contrast.
• Onsite support: Yes, at extra cost
• Support levels: We provide entensive support to ensure engagement, to maximise the impact of our solution to a organisation and support the change process. This includes, and not limited to:; - training and demo presentations; - workshops and committees; - interviews and shadowing; - awareness events and marketing
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We design and build all our applications and workflows to be as intuitive as possible. Each user has a self-directed on-boarding process with clear instructions and where they are demonstrated and directed to support with the app. We also provide on-site training but this more of an awareness and marketing exercise.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users have unrestricted access to their data which is structured and documented so they can process their data however they want at anytime or at the end of the contract
• End-of-contract process: We will support the organisation to ensure undisrupted operations and business processes and will to store data for a reasonable time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our platform is designed with specific user roles in mind: the mobile app is exclusively for staff use, providing access to essential features and functions tailored to their needs. Conversely, the web app is intended for workforce administrators, offering comprehensive tools for managing schedules, compliance, and overall workforce operations. This distinction ensures that both staff and administrators have the most suitable and efficient tools at their disposal, optimizing the user experience and streamlining administrative tasks.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: All our services and features can be accessed via APIs as requested. We have a suite of integrations and also build bespoke as required. We encourage APIs wherever possible for faster and more efficient information transfer.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our solution is highly configurable. From the sequence of on-boarding to structure of in-app analytics dashboard and all other features, we work with our users to build bespoke features and optimise workflows to best improve their processes.

Scaling

• Independence of resources: Provision is made within the application to upscale server size, space and memory demands as required.

Analytics

• Service usage metrics: Yes
• Metrics types: We work with organisations to define KPI and target for them to evaluate the effectiveness of our solution and their processes. This includes usage and a range of other metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We provide users unrestricted access to their data and they can export it at anytime. We can also provide regular batch exports (reports) in configurable formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Data in transit is encrypted
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a real-time, “always-on” service; - SLA is for 99.9% uptime; - Pro-rata refund for failure to meet SLA e.g. 0.2% downtime in a month equates to 0.2% refund for that month; ; Our historical records of service availability for the past 12 months is 99.98%.
• Approach to resilience: Dagny's data centre provider is designs for stability, scaling, and inherently mitigates common issues that lead to outages while maintaining recovery capabilities. They maintains redundancy to prevent single points of failure, are able to replace failed components, and utilises multiple data centres designed for resiliency. In the case of an outage, the data centre is deployed across multiple data centres using current system images and data is restored from backups.
• Outage reporting: In the event of an outage or failure of the service, Dagny will endeavour to provide customers advance notification if possible and be managed in such a way as to have minimum impact on the customer's operations via email and phone calls with key stakeholders.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to software is controlled by log-in and password; access to certain data is restricted by user level permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS DSPT
  • DTAC

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; DTAC; NHS DSPT
• Information security policies and processes: - Information Security Management System (ISMS) Policy; ; - Incident Response and Management Plan; ; - Data Breach Notification Procedure; ; - Risk Management Standard; ; - Employee Security and Conduct Standards; ; - Internal Audit and Continuous Monitoring Procedures; ; - Document Control and Records Management Standard; ; - Business Continuity and Disaster Recovery Plan; ; - Supplier and Subcontractor Management Policy; ; - Clinical Change Management Policy; ; - Clinical Event and Security Incident Reporting Process; ; - Compliance and Legal Obligation Register; ; - Training and Competency Development Framework; ; - Quality Assurance and Improvement Program; ; - Data Handling and Classification Standard; ; - Access Control and User Authentication Policy; ; - IT Infrastructure and Network Security Policy; ; - Remote Working and Mobile Security Policy; ; - Vulnerability Management and Penetration Testing Procedures; ; - Software Development and Maintenance Lifecycle Standard

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dagny has processes and procedures in place covering operational security. Changes that impact security are covered at the highest priority for testing and penetration testing is performed if required. Processes are ITIL compliant.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management approach is based on the National Cyber Security Office vulnerability management guidance.; ; This includes defined processes and protocol on assessing vulnerabilities, triage vulnerabilities and then prioritising vulnerability fixes on a monthly basis. Patches are deployed regularly with our continuous deployment development approach.; ; Vulnerability management is considered a key business priority. It is led by senior management and all employees are aware of the processes and procedures.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a Security Information and Event Management (SIEM) for logging and analysing all events on our network. Our SIEM tool identifies suspicious activity and notifies us when a medium/high-risk event occurs.; ; We respond in according to our Business Continuity and Disaster Recovery plan. This includes:; 1. Identifying the threat; 2. Analysing all information; 3. Indentifying what happened; 4. Identifying what's been compromised; 5. Fix security issue and restore data; 6. Deteriminging business impact and notfiying users and regulators; ; We respond to incidents within 15 minutes in business hours and the next working day overnight, weekend/bank holidays.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a documented incident response and breach notification procedures that includes provisions for customer notification. The priority is to deny further exposure and quickly restore services, and to contact any affected customers as soon as possible.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality

  Covid-19 recovery

  Covid-19 recovery; ; Our digital management service helps health and social care providers to reduce costs, increase capacity and develop new services.; ; Since the pandemic started, our clients have been at the forefront of the management and recovery from the impact of Covid-19. we have supported them with a range of workforce management services.; ; Examples of this include:; 1. Our services have supported healthcare providers and staff with workforce management (onboarding, compliance, rostering, timesheets, payroll and reporting) of Covid-19 vaccination centres that have been directly administering the Covid-19 vaccination.; ; 2. We have supported health and social care providers with their Vaccination as a Condition of Deployment (VCOD) compliance requirements through an integrated QR code reader.; ; 3. We are supporting General Practice providers with digital management services for the provision of community Long Covid clinics and other new services which have helped manage the impact of Covid.; ; 4. We have provided awareness through links and marketing of mental health support services to healthcare staff using our mobile app.; ; 5. Enabled a flexible staff bank for care home workers in Devon to address the workforce crisis in care homes.

  Tackling economic inequality

  We support the health and wellbeing, including physical and mental health, our our workforce. This includes:; ; 1. Access to an Employee Assistance Program for all Circular Wave staff; 2. All staff on a career and development programme; 3. Staff training and personnel development budget; 4. Homeworking and office expenses fund; 5. Regular socials and team boding days; 6. Flexible remote and office-based working; ; We support our health and social care provider clients to support the health and wellbeing their staff. Examples of this include:; ; 1. Signposting to health and wellbeing support services for staff using our web and mobile apps.; 2. Presenting Health and Wellbeing Officer contact details and available times.; 3. Facilitating staff health and wellbeing surveys; 4. Integrations with health and wellbeing support services; 5. Timesaving on administration tasks for flexible working staff (eg. timesheet submission, invoicing and accounting)

Pricing

• Price: £9 to £29 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henry@dagnyhr.com. Tell them what format you need. It will help if you say what assistive technology you use.