Mastek (UK) Ltd

Composable E-commerce - B2C and B2B Services

Mastek provides a spectrum of B2B and B2C e-commerce services for Composable Commerce, SaaS & Microservices. With a skilled team and experience providing Strategy, Re-Design, Creatives, Implementation, Testing and Managed Services, we deliver engaging omni-channel experience for customers. With flexible delivery and support models, we provide additional benefits for customers.

Features

• Modern PWA/composable headless storefronts for B2B and B2C models.
• Compose your application with Best-of-Breed cloud solutions from the market.
• Highly skilled team with thorough knowledge of microservices-based development.
• APIs based services and integrations for variety of touchpoints.
• Experienced in legacy modernization to modern cloud based Composable Commerce.
• Design and develop engaging user interfaces for digital channels.
• Extensive DevOps practice advising on optimal cloud hosting services.
• Provide interactive prototypes (Wireframes) defining the navigation and in-page behaviour.
• Conduct comprehensive testing to ensure functionality, performance, security, and interoperability.
• Device lab for testing on actual mobile/tablet devices.

Benefits

• High quality delivery through proven methodology and processes.
• Wireframes and Creatives ensure design concepts meet overall goals.
• Alliances with leading MACH platforms for seamless integrations
• In-house accelerators for faster go-to market.
• Support for latest product version upgrades.
• Secure, compliant digital commerce ecosystem.
• Leverage Generative AI tooling for higher efficiency and productivity.
• Flexible and Scalable models provide more coverage and reduce cost.

£225 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

789696451142508

Contact

Dean Richardson
07833204617
g-cloud@mastek.com

Planning

• Planning service: Yes
• How the planning service works: Following are the steps for implementing cloud hosting:; 1. Concept Study;; 2. Data Preparation;; 3. Model Planning;; 4. Model Building;; 5. Communicate results; and; 6. Operationalize
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: If requested by a Buyer, we'll provide training for cloud software services as per their requirement.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If required we do provide Cloud Migration services to help organisations set up or move between cloud hosting or cloud software services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is the foundation of every project phase in Mastek and is aimed at reducing the cost of quality and increasing the predictability of the outcome. ; Mastek Test teams engage early and work collaboratively with client stakeholders throughout the project lifecycle promoting Joint-Ownership, Increased transparency and Governance. The Test Management team supported by the TCoE provides Thought Leadership across phases for:; ; • Test-Approach, Plan and Traceability; • Requirement analysis with Business users ; • Dependencies, Risk mitigation and Owners; • Governance and Reporting ; • Test Design and analysis ; • Defect resolution prioritised based on the level of risk associated. ; • Joint analysis of residual risks ; ; For Performance-Testing, Mastek leverages its proprietary framework, TCoE, Performance Testing SME’s and strong partner ecosystem together with a wholly tools agnostic approach.; ; Performance Testing SME’s work collaboratively to: ; • Understand the Application technology stack and associated SLA’s, ; • Understand the IaaS, PaaS and SaaS to identify the volumetric model ; • Capacity planning and modelling; • Cloud-based Tool assessment and recommendations ; ; Initial Performance benchmarking is undertaken for applications developed and deployed using Agile models for early visibility.; Based on the SLA’s; Load, Soak, Stress and Spike testing is carried out, with detailed analysis of test results.

Security testing

• Security services: Yes
• Security services type: Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • CEH
  • ISO 27001 Lead Auditor
  • CISM (Certified Information Security Manager)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Mastek can fully manage the cloud hosting with passion for technology, we can help organizations of different types and sizes utilize Cloud Services and move their IT infrastructure to Cloud in full, or part. Whether it is Public Cloud or Private Cloud or even a Hybrid version of both with some elements remaining on-Premise; ; Our cloud services are Secure, Reliable, scalable & Fast. ; • Cloud Services includes; • Cloud Servers; • Cloud Management; • Cloud Resource Pool; • Hosted Desktop; ; Following business benefits can be derived out of Mastek cloud services; • Trade capital expense for variable expense; • Benefit from massive economies of scale; • Stop guessing capacity; Increase speed and agility; • Stop spending money on running and maintaining data centers; • Go global in very short time.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As per service Level Agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We are currently in the process of developing a Web Chat support for Buyer's and shall be available for deployment post G-Cloud 13 submission. All the details will be provided in future when requested.
• Web chat accessibility testing: NA
• Support levels: Mastek has proven expertise in providing IT managed services across domains, technologies and geographies. Mastek service management services deploy ISO 20K certified ITIL processes and tailor them as per customer needs. ; Mastek can provide support at below levels; • Level 1 (Service desk), ; • Level 2 (Application Administration and Business Support) and ; • Level 3 (Technical and Software Support) support;; • Alternatively, a single DevOps team, encompassing Level 2 support, Level 3 Software support; ; Mastek ensures experienced, dedicated and diverse team of certified (e.g. ITIL V3) IT professionals with strong application, tools, technical and service operation processes knowledge. ; Mastek has support models such as Business hours support, On –Call support and 24x7 on-desk support. Depending on the contract, Mastek will deploy appropriate support model. This can be done at client site in UK as well as in Mastek office (offshore).; Mastek will also focus on shift-left approach for resolving tickets by using ChatBots, SOPs and maintaining knowledge base. Mastek has expertise of DevOps as well which can be used for process automation to run service operations and also for operations monitoring.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS MANAGEMENT SYSTEMS
• ISO/IEC 27001 accreditation date: 16/04/2007
• What the ISO/IEC 27001 doesn’t cover: Few sales offices are not covered under this certification scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  For every opportunity we deliver in G-Cloud, we will identify opportunities to provide environmental benefits (MAC4.1), and influence environmental protection and improvement, (MAC4.2).; Mastek understands the importance of being an environmentally sustainable business entity. We have a board-approved Carbon Reduction Plan for Net-Zero emissions by 2035, a programme of reduction activities that will ripple down through all our contracts. We work with Carbon Footprint, who help us to monitor and report on our carbon reduction reports. In 2023 we achieved Carbon neutral through offsetting climate-damaging carbon emissions. We have a Global board who communicate internally and externally to encourage more environmentally sustainable working practices, and we have demonstrated compliance through achieving ESOS and ISO 14001 certification. We have committed to designing Science Based Initiative Targets by Oct 24. ; We align to the UN Sustainable Goals to mitigate and adapt to climate change, improve clean air and water, minimise waste, utilise natural resources, sustainability and efficiency, enhance biosecurity, enhance the natural environment.; Our partner, GoCodeGreen will work with us on GCloud projects to identify carbon savings in software development and implementation and also to support training through their academy on green technology; ; Our Carbon Reduction Plan is reinforced by KPIs, of which we will deliver the following with G-Cloud:; • Engagement with customers, supply chain partners to influence environmental performance of supply chain, supporting them to measure scope 3 emissions; • Reduce employees’ travel emissions by 20% from baseline; • Reduce energy consumption/ use only green energy to bring to 100% renewable energy by 2030; • Effective recycling of technology equipment – donating up to 20 hardware units every year of the contract ; • Changing Behaviours Campaign for all staff to raise awareness and improve personal carbon emissions through quarterly webinars and updates

  Covid-19 recovery

  Mastek is committed to positively impacting individuals and communities. We created a social value action plan targeting unemployment and negative wellbeing effects that we will apply to those working on this contract. ; Employment Creation, Re-training and Return to Work Opportunities ; Performing demographic analysis, we understand the under 30s, and over 50s were adversely affected by COVID-19. As part of our recruitment strategy, we work with 50+ recruitment agencies targeting these groups and apply recruitment for GCloud 14 services to support this initiative.; As part of the 5% Club, we ensure a minimum of 5% of our workforce are on graduate schemes/apprenticeships or certified training programmes; currently, we are at 11%. We support Coders Guild and other local educational programmes to up-skill young people, removing barriers to participation in learning. We work with Restless 50 recruitment agencies to help over 50’s into work.; Improving Workplace Conditions to Support COVID-19 Recovery; We have successfully supported all our workforce who suffered from COVID-19. In reaction to physical and mental impacts, we introduced “Work Ways”, enhancing our previous flexible working initiative, empowering our people to balance work-life and enabling COVID-19 sufferers to return to work. This is also available to those returning from maternity and sabbaticals. This support, alongside wellbeing sessions, will be available to all involved in this framework. ; We introduced a booking system to ensure social distancing and desk booking. Where appropriate, we offer flexible hours and locations. The expansion of our secure infrastructure ensures services will not be negatively impacted where remote working is applicable. Currently, over 80% of our workforce works from home, showing the integrity of our infrastructure.

  Tackling economic inequality

  For every G-Cloud opportunity we deliver, depending on time and suitability, we will leverage our 18-Month, level 4 Digital Skills Programme Academy. This is our unique solution to Tackling Economic Inequality and creating employment and training opportunities. Modules are customised with buyers and are bespoke to project needs. The benefits include cost-effective resources and a pool of trained project staff. We target applicants from underrepresented groups who would not usually access careers within digital technology, such as ex-offenders, women returners, those without a degree or from low socio-economic backgrounds. It addresses the barriers to accessing roles and training within the industry, contributes to social mobility, and encourages participation from under-represented groups promoting equal opportunity. The methodology is blended learning, combining online virtual sessions and on-job experiences, coaching and mentoring. ; Mastek has launched a women return to work campaign, ReShine; the focus; on supporting an easy transition into the second innings of careers. We have developed breaking barriers – both these initiatives support women in technology. ; We work with The Ability People to address barriers for those with disabilities entering and remaining within the workforce, and work with Auticon and Employ Autism providing work placements and work experience for those who are neurodiverse. We are disability confident employers. In addition for our GCloud assignments we:; • Are signatories of the Armed Services Covenant, we will support veteran’s career events and work placements. ; • Are STEM ambassadors and support schools with reaching their Gatsby Targets – through careers fairs, assembly talks and work experience. ; • engage with colleges, universities and community groups providing support to access jobs within the sector – including mentoring and paid work experience. ; • provide level 7 Apprenticeships/Graduate programmes, delivering project capabilities. We ensure schemes exceed 5% of the workforce our 5% Club commitment.

  Equal opportunity

  Mastek will leverage our global equal opportunities initiatives to support the delivery of our GCloud services. We are an equal opportunities employer, positively targeting diversity and inequality in employment, skills and pay as core to our growth plan. We have: Integrated our Social Value and CSR policies with diversity and equal opportunities as a central tenant; benchmarked by external experts. ; We have a DEI council with global targets, actively addressing inequality, measuring progress, reporting at board level. We have inclusive and accessible recruitment; have expanded recruitment channels providing parity of opportunities for disadvantaged, BAME, LGBTQ, Women in Tech, Code First Girls, and disabilities. We ensure staff are disability aware by running workshops with The Disability People to raise awareness and create an inclusive environment. ; We monitor the diversity spread of job applicants across roles by introducing a recruitment monitoring control form and database. Our pay structure framework ensures fairness/lawfulness, addressing the gender pay gap. We benchmarked pay and rewards against the market, consulting with Willis Tower Watson. ; We challenge the issues perpetuating the imbalance of women in Tech. We are STEM ambassadors, have an Internal Leadership Development Programme for Women, promote International Women's Day with a month of roundtable events, and have assessed job advertisements to make them more attractive to women (flexible working, compressed hours, what works for them with family commitments). Women panellists are used in our promotion interviews.; We conduct quarterly audits of our GCloud Supply Chain to minimise the likelihood of inequality occurring in our partner’s businesses and use Alturna to carry out annual supply chain audits. Mastek has published its modern slavery statement and designed mandatory training for all staff and suppliers.

  Wellbeing

  Mastek knows the impact of poor mental and physical health on society, the economy, and internally. We support our staff's physical, emotional and mental health and work to create a positive and supportive workplace culture and cascade our commitments to influence our supply chain partners in our GCloud engagements. Our approach is aligned/benchmarked against the Mental Health at Work six standards of commitment and Mind’s Thriving at Work recommendations. ; For each project within the G-Cloud framework, we will: ; • Design and communicate our Physical and Mental Health at Work action plan to all involved with each GCloud project, including engagement with wider stakeholders; • Prioritise well-being/assess risks of work-related stress in our GCloud engagements (recent WFH surveys/juggling work/parenting). With Silver Oak Health, we offer Employee Well-being/Assistance programme options, including 24/7 access to a dedicated helpline/online/face-to-face counselling; • Ensure inclusive and accessible recruitment practices, development practices and retention-focused activities for our GCloud assignments; • Ensure our GCloud delivery partners can demonstrate commitment to the policy outcome and have signed the Mental Health at Work Commitment. We will monitor and report on progress.; • Create a GCloud related programme of events to raise awareness of wellbeing and mental health issues – such as male cancers and Movember – fundraising and educating all involved in the project. These events will be timetabled and communicated through a web portal, and all encouraged to take part; • Offer one fully paid volunteering day annually per employee deployed on GCloud assignments to support local charities – these can be built into mental health awareness or fundraising. ; • We will provide training for mental health first aiders across the scope of GCloud projects and host time to talk events and webinars (open to the entire ecosystem) on health and wellbeing.

Pricing

• Price: £225 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.