OPTIMOR LIMITED

Billmonitor Renewal & Retender Service

Analysis and review of your current telephony spend, with actionable recommendations to control & reduce costs.
Our billmonitor service puts you back in control of your expenditure.

Features

  • Cost Management
  • Cost Reduction
  • Mobile Phones
  • Data Analysis
  • Management Reporting

Benefits

  • Unbiased findings
  • OFCOM accredited
  • Instant Expert Data Analysis
  • Save costs through data understanding
  • Reports direct to mail box
  • Reduce overheads
  • Improve data efficiency
  • Improve contract efficiency
  • Graphs provided for presentation

Pricing

£0.75 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at klaus.henke@billmonitor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 8 9 9 9 5 3 6 2 4 0 7 4 9 1

Contact

OPTIMOR LIMITED Klaus Henke
Telephone: 07968723235
Email: klaus.henke@billmonitor.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/a
System requirements
All 2 tier authorisation shared as needed

User support

Email or online ticketing support
Email or online ticketing
Support response times
Requests are dealt with (as standard) within 4 hours Monday - Friday 8-5.
At weekends there is no formal service provided unless at an extra cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support levels are costed on a per connection basis.
As standard we provide remote support and analysis, but for some clients we have support which is located on site with our clients for an additional negotiated fee, depending on the amount and level of support which is required and the time which this will take.

Our standard ticket service is response within 4 hours (Monday - Friday) and is accessed via online tickets. We have the facility for additional phone support where that is preferred.

All costs are on a per connection basis so as to be affordable for all sizes of organisation, and easily and affordably scalable.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online 'training' will be given as well as detailed run through of the analysis created.
Additional support is available at any time.

As standard we would not provide on site training unless an in site support was required.
Service documentation
No
End-of-contract data extraction
Final data is sent to the users at the end of the contract and then with their permission, is deleted from our system within 30 days.
End-of-contract process
At the end of the contract final reports will be sent to the customer and we will then arrange a date that the data stored at our end will be deleted (within 30 days).
If the customer wishes for us to continue holding the data longer, or for them to be able to download historic reports in the future then this can be discussed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Service works the same on all devices, but due to the complex nature of the data we recommend not using mobile devices for some tasks
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
There is no affect on any user by the use of the service by other users.
We operate as a small percentage of our overall cloud space so there is a large amount of unused space that would be used in this event.

Analytics

Service usage metrics
Yes
Metrics types
We provide monthly reports on the headline usage and cost of all connections.
Additionally we can provide more in depth reports on each connection as required (no additional cost).
We also provide monthly summary reports which show data over time and savings reccomendations.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can request reports which are then sent via secure email.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Information is available upon request
Approach to resilience
Information is available upon request
Outage reporting
Outages are reported via email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We require permission from named users to add additional users to recieve access.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Full information available upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
-
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
-
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
100 words is not sufficient for us to explain these processes.

We can supply full details on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
100 words is not sufficient for us to explain these processes.

We can supply full details on request

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We have our co2 emissions independently calculated each year and move to offset these.
In the past year we have started promoting the use of electric vehicles by our staff, and our offices.
We operate a paperless office and we promote the use of public transport where long distance travel is required.
Our offices have removed all bins to promote recycling and we use only efficient lighting and renewable energy options.
Covid-19 recovery

Covid-19 recovery

We have created additional roles in the recovery from Covid 19, and support all our staff with flexible working options.
During the pandemic where we did work together we socially distanced.
When working in office we allow flexible hours so as that travel can be outside of rush hour if preferred.
During the pandemic when staff or family members were shielding we supported this and allowed fully flexible working.
Tackling economic inequality

Tackling economic inequality

We support educational institutions offering apprenticeships and work place learning opportunities for students.
Our contracts have also allowed us to provide additional jobs in IT and in tech support where we have needed to provide additional services to the customers.

Pricing

Price
£0.75 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We will run an initial free analysis for all customers.
Includes initial reports and demo of software.
Analysis will look at previous 3 months only - will not look forward.
Once per 12 months only

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at klaus.henke@billmonitor.com. Tell them what format you need. It will help if you say what assistive technology you use.