Billmonitor Renewal & Retender Service
Analysis and review of your current telephony spend, with actionable recommendations to control & reduce costs.
Our billmonitor service puts you back in control of your expenditure.
Features
- Cost Management
- Cost Reduction
- Mobile Phones
- Data Analysis
- Management Reporting
Benefits
- Unbiased findings
- OFCOM accredited
- Instant Expert Data Analysis
- Save costs through data understanding
- Reports direct to mail box
- Reduce overheads
- Improve data efficiency
- Improve contract efficiency
- Graphs provided for presentation
Pricing
£0.75 a unit
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 8 9 9 9 5 3 6 2 4 0 7 4 9 1
Contact
OPTIMOR LIMITED
Klaus Henke
Telephone: 07968723235
Email: klaus.henke@billmonitor.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- N/a
- System requirements
- All 2 tier authorisation shared as needed
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Requests are dealt with (as standard) within 4 hours Monday - Friday 8-5.
At weekends there is no formal service provided unless at an extra cost. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Our support levels are costed on a per connection basis.
As standard we provide remote support and analysis, but for some clients we have support which is located on site with our clients for an additional negotiated fee, depending on the amount and level of support which is required and the time which this will take.
Our standard ticket service is response within 4 hours (Monday - Friday) and is accessed via online tickets. We have the facility for additional phone support where that is preferred.
All costs are on a per connection basis so as to be affordable for all sizes of organisation, and easily and affordably scalable. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Online 'training' will be given as well as detailed run through of the analysis created.
Additional support is available at any time.
As standard we would not provide on site training unless an in site support was required. - Service documentation
- No
- End-of-contract data extraction
- Final data is sent to the users at the end of the contract and then with their permission, is deleted from our system within 30 days.
- End-of-contract process
-
At the end of the contract final reports will be sent to the customer and we will then arrange a date that the data stored at our end will be deleted (within 30 days).
If the customer wishes for us to continue holding the data longer, or for them to be able to download historic reports in the future then this can be discussed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Service works the same on all devices, but due to the complex nature of the data we recommend not using mobile devices for some tasks
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
-
There is no affect on any user by the use of the service by other users.
We operate as a small percentage of our overall cloud space so there is a large amount of unused space that would be used in this event.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
We provide monthly reports on the headline usage and cost of all connections.
Additionally we can provide more in depth reports on each connection as required (no additional cost).
We also provide monthly summary reports which show data over time and savings reccomendations. - Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users can request reports which are then sent via secure email.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Word
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Information is available upon request
- Approach to resilience
- Information is available upon request
- Outage reporting
- Outages are reported via email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We require permission from named users to add additional users to recieve access.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- CSA CCM version 3.0
- Information security policies and processes
- Full information available upon request
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- -
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- -
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
100 words is not sufficient for us to explain these processes.
We can supply full details on request - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
100 words is not sufficient for us to explain these processes.
We can supply full details on request
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
We have our co2 emissions independently calculated each year and move to offset these.
In the past year we have started promoting the use of electric vehicles by our staff, and our offices.
We operate a paperless office and we promote the use of public transport where long distance travel is required.
Our offices have removed all bins to promote recycling and we use only efficient lighting and renewable energy options. - Covid-19 recovery
-
Covid-19 recovery
We have created additional roles in the recovery from Covid 19, and support all our staff with flexible working options.
During the pandemic where we did work together we socially distanced.
When working in office we allow flexible hours so as that travel can be outside of rush hour if preferred.
During the pandemic when staff or family members were shielding we supported this and allowed fully flexible working. - Tackling economic inequality
-
Tackling economic inequality
We support educational institutions offering apprenticeships and work place learning opportunities for students.
Our contracts have also allowed us to provide additional jobs in IT and in tech support where we have needed to provide additional services to the customers.
Pricing
- Price
- £0.75 a unit
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We will run an initial free analysis for all customers.
Includes initial reports and demo of software.
Analysis will look at previous 3 months only - will not look forward.
Once per 12 months only