CARBON ARCHITECTURE LIMITED

InMetriks Monitoring & Targeting

InMetriks M&T is a user-friendly utility management tool, allowing complex organisations to capture electricity, gas and water usage data wirelessly, and to analyse historical consumption trends. The solution offers powerful reporting options, giving organisations an advantage as they seek to identify cost saving opportunities and reduce their environmental impact.

Features

• Full access to utility meter data
• Wireless data transfer from smart metering
• Scan-app for capture and upload of readings from regular meters
• User-friendly dashboards provide rich data visualisation for reporting
• Trends analysis identifies consumption anomalies and opportunities for improvement
• Calculated metering
• Utility Contracts management
• Tenant Billing module facilitates billing through submetering and apportionment
• Alarm set-up based on user defined tolerances
• Data Exchange enables manual import of measured values into system

Benefits

• Enables utility cost savings
• Capacity to manage data imports from wide range of meters
• Features to aggregate data, calculate power factor, boiler efficiency etc
• Configurable reporting to enable informed decision making
• Import and calculate KPI data against targets for multiple utilities
• Accurate and timely billing across tenanted estates
• Directly impacts carbon footprint reduction
• Forms an important part of an overall sustainability strategy

£22 to £60 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@carbonarchitecture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

790010819617247

Contact

Lee Lofthouse
07572699036
tenders@carbonarchitecture.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Browser interface
  • Supply data feeds using ftp, email or building system controllers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Remote support (email or phone) is provided as part of our standard offering during normal working hours. Customers can purchase a periodic health-check which can be carried out at site or remotely. This is charged at an hourly rate as per our rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A typical onboarding process will look as follows: Establish data stream from all metering to InMetriks M&T platform / Link utility contract types & tariffs to meters in system / Import historical data and identify any missing data / Configure dashboards / Set-up tenant billing module where applicable / Enable scan-app where applicable / Review immediate opportunities for improvement / Provide initial training to allow end-users to confidently navigate system and derive the maximum benefit from the system features. User documentation is provided as standard and moving forward, ongoing training and support is offered onsite or remotely at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Excel
• End-of-contract data extraction: Manual on-request activity. Data can be downloaded in a number of formats according to client requirements at no extra cost.
• End-of-contract process: User access and data streams are disabled and after an agreed period of time the database is deleted. Any additional services would be charged in-line with rate card provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile optimised website with more limited functionality.; Android and iOS meter scanning application.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customers can choose a different Service Level and features as set out in our Service Level Agreement, including periodic system health-checks, proactive energy opportunity insights and monitoring and validation. These customisations will be agreed at the point of procurement and will be requested by users and implemented by Carbon Architecture.

Scaling

• Independence of resources: Server resources are scaled to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: User activity
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Manual on-request activity. Data can be downloaded in a number of formats according to client requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Serious faults entailing inaccessible software/data are restored within 48 hours. Our operations are principally analytical, i.e. data is acquired by us and can be re-acquired readily.
• Approach to resilience: We use a combination of failover servers, daily backups and automated service quality warnings.
• Outage reporting: To an internal dashboard and automated email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We use predefined user groups with different operational privileges; We use a hierarchical structure to limit user access to data only relevant to that part of the organizational hierarchy.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our IT Security Policy clearly sets out roles and responsibilities, this is reviewed annually in line with our business goals. Senior management and the IT department conduct regular assessments of risks and evaluate all third parties. We have an Incident Response Plan.
• Information security policies and processes: Reporting structures are defined in our IT Security Policy and Incident Response Plan. An annual review takes place as well as regular reviews and assessments of risk. As an SME we form virtual, cross-functional teams from IT and other departments to tackle issues as they arise. Senior staff work closely with other team members to ensure policies are followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We sustain the service security through a combination of vulnerability scanning, software reviews and penetration testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct an annual review following an audit by a third party who provides expertise on potential threats. We deploy patches as soon as possible after they are released - this will be done the next available working day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify compromises using dedicated Security Information and Event Management software.; The response begins with isolating the server in question and then working through the problem identified to identify the point of weakness, resolve, clean etc.; We respond to such incidents within the same day if possible.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an incident management policy which includes a pre-defined process for triaging and managing incidents. Users report incidents via normal support channels and the management process is implemented. Response actions and resolution targets are set out in Sections 14 - 16 of our Service Level Agreement.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The InMetriks Monitoring & Targeting solution helps deliver the decarbonisation of public estates, by optimising the energy performance of buildings. The impact of this on the broader environment includes lower carbon emissions, thanks to a reduction in energy consumption. InMetriks can track all utilities, so it also helps organisations manage their water consumption, by identifying over use and leaks so that this resource can be conserved.

Pricing

• Price: £22 to £60 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@carbonarchitecture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.