HIGH POINT SOLUTIONS LIMITED

Tanium Cloud

Tanium provides automation, unified endpoint management and security solutions. Our service enables customers to manage, secure, and monitor endpoints in real-time, both on-premises/ Tanium Cloud. A flagship feature is Tanium Ask, an AI-powered interface that allows users to query endpoint data using plain English, improving accessibility and efficiency - HPSUK

Features

• Endpoint Visibility, Instantly view all devices across your environment.
• Simplified platform interactions using reusable playbooks to streamline
• Patch Management, Deploy OS and application patches quickly and securely.
• Vulnerability Management, Detect, prioritize, and remediate endpoint vulnerabilities efficiently.
• Threat Detection, Identify and remediate vulnerabilities before exploitation occurs.
• Asset Discovery, Automatically find unmanaged, rogue devices on your network.
• Configuration Compliance, Enforce security baselines aligned with industry standards.
• Incident Response, Investigate and remediate threats at scale in seconds.
• Software Inventory, Track installed applications and license usage organization-wide.
• Remote Management, Execute commands and scripts across endpoints instantly.

Benefits

• Gain real-time visibility across all endpoints instantly and effortlessly.
• Reduce mean time to patch with automated, rapid deployments.
• Quickly remediate vulnerabilities before they impact business operations.
• Automate patch deployment to reduce manual effort and save time.
• Discover unmanaged devices to strengthen security posture proactively.
• Enforce compliance baselines to meet regulatory requirements seamlessly.
• Investigate incidents at scale and respond within seconds.
• Collect accurate endpoint data for faster decision-making and reporting.
• Execute remote commands across thousands of devices simultaneously.
• Integrate with existing tools to streamline IT and security workflows.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

790208312956627

Contact

Oliver Jones
+441895262354
oliver@highpoint.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Any supported version of Tanium Client. For more information, see Tanium Client Management User Guide: Client version and host system requirements. If you use a Client version that is not listed, certain product features might not be available, or stability issues can occur that can only be resolved by upgrading to one of the listed Client versions.
• System requirements:
  • Identity Provider
  • Browser
  • Internet connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Tanium provides online ticketing support via support portal that allows you to manage severity and upload of artifacts to Tanium. Email based auto ticket creation is possible via support@tanium.com
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes
• Support levels: Tanium maintains a 24/7 support center with a defined escalation path to address support tickets of varying severity. Standard Response SLOs are available via Tanium's Support Handbook and are based on mutually agreed to issue severity.; Severity; Frequency; 1; Multiple times per business day; 2; 1-2 times per business day; 3; Every 2-3 business days
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Provide a structured, multi-dimensional enablement framework designed to move customers from initial provisioning to full operational mastery. This is handled through our Global Enablement and Support teams.; ; Technical Onboarding (Tanium Cloud Deployment) Tanium provides a guided Cloud Deployment Workflow. This begins with the "Welcome Email" once your instance is provisioned.; ; Online Training (Tanium Learning Center - TLC) Users gain access to the TLC, which offers a comprehensive catalog of digital learning
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • GraphQL Schema
  • Markdown
• End-of-contract data extraction: The end-of-contract data extraction process is highly flexible, as Tanium Cloud does not "lock in" your data. Buyers maintain full ownership and can extract their estate's telemetry at any time using built-in platform features.; ; Automated Bulk Export (Tanium Connect) The primary method for extracting large-scale data is Tanium Connect. Users can configure "Connections" to send all gathered endpoint data, audit logs, and compliance findings to external destinations.; ; Manual Export (Self-Service) Administrators can manually export data directly from the Tanium Console without intervention from Tanium support.
• End-of-contract process: Tanium Cloud is designed to ensure buyers retain full ownership of their data. The termination process follows a structured decommissioning workflow:; ; Data Extraction Phase: Before the contract expiration date, buyers are responsible for extracting their data. As described previously, this is typically done via Tanium Connect (for bulk export of logs and inventory to S3 or SIEM) or the Tanium Console (for manual report exports).; ; Instance Deactivation: On the contract end date, administrative access to the Tanium Console is disabled. The "Linear Chain" communication with endpoints is severed, and the Tanium Cloud instance enters a "Suspended" state.; ; Data Retention & Deletion: In accordance with the Tanium Data Processing Addendum (DPA), customer data is typically retained for 30 days following termination to account for emergency recovery requests. After this window, the customer-specific cloud environment, including all cached telemetry in the Tanium Data Service (TDS), is securely purged and the underlying infrastructure is reclaimed.; ; Endpoint Clean-up: The buyer is responsible for uninstalling the Tanium Client from their estate. This can be done using a final "Uninstall" action deployed via Tanium itself before the service ends, or via third-party tools like Microsoft Intune or SCCM.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Console is identical across devices, though the mobile web view is responsive and optimized for emergency actions like patching or quarantining.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service provides a unified Tanium Console for web-based administration, complemented by a powerful GraphQL API Gateway for seamless integration with third-party tools (e.g., SIEM, ITSM). Additionally, an End-User Self-Service interface is provided to empower employees with one-click software installation and automated remediation, reducing the burden on central IT helpdesks.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Tanium undergoes rigorous accessibility auditing and real-world testing to maintain its Accessibility Conformance Reports (ACRs), which are based on the VPAT 2.5 (Voluntary Product Accessibility Template)
• API: Yes
• What users can and can't do using the API: What users can do:; ; Query Real-Time Data: Request synchronous telemetry from online and offline endpoints (e.g., hardware inventory, running processes).; ; Execute Remediation: Programmatically deploy "Actions" or "Packages" to mitigate threats, such as quarantining a device or killing a malicious process.; ; Manage Configuration: Create and modify computer groups, sensors, and personas to automate administrative overhead.; ; Lifecycle Management: Automate software deployments and patch windows via specific module mutations.; ; What users cannot do:; ; Full Service Setup: While most configurations are scriptable, the initial Tanium Cloud instance initialization (vanity URL selection, root admin setup, and SAML identity provider binding) requires manual setup via the Tanium Trust Center.; ; Restricted Module Access: Certain complex module data (e.g., some detailed compliance remediation fields) are not yet fully exposed via GraphQL and require Tanium Connect for export.; ; Rate & Payload Limits: Users are subject to rate limiting (HTTP 429) and a maximum payload size of 10MB per request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dashboards: Create, edit, and share custom data visualizations.; Permissions: Define bespoke RBAC roles and Personas.; Content: Write custom sensors and remediation scripts.; Branding: Customize console colors, logos, and login banners.

Scaling

• Independence of resources: Tanium Cloud ensures resource independence through logical instance isolation. Each customer operates in a dedicated, secure environment with unique encryption keys, preventing data or processing overlap. The "noisy neighbor" effect is eliminated by elastic scaling, which dynamically allocates compute power to meet specific tenant demands. Furthermore, Tanium’s Linear Chain architecture offloads data distribution to the local network, reducing the central cloud load. Finally, API rate limiting and throttling ensure that individual spikes in activity are contained, guaranteeing consistent performance and stability for all users regardless of global service demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Tanium Cloud provides extensive metrics across performance, security, and operational health. You have access to:; ; Performance Metrics: CPU/memory utilization, application crashes, boot/logon times, and disk latency.; ; Operational Metrics: Patch compliance percentages, software deployment success rates, and "mean time to remediate."; ; Resource Health: Real-time visibility into the "Performance Score" of endpoints, which weights various health factors to identify at-risk systems.; ; Platform Usage: License consumption (endpoint counts), user activity audit logs, and API request volumes to track service demand and platform ROI.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export data from Tanium Cloud using three primary methods. For automated bulk transfers, Tanium Connect schedules data delivery to external destinations like S3 buckets, SIEMs, or databases in formats such as JSON, CSV, and CEF. For manual, ad-hoc requirements, administrators can download any report or real-time query result directly from the console as a CSV file. Finally, the GraphQL-based Tanium Gateway API allows for programmatic extraction, enabling custom scripts to retrieve structured JSON data for integration into internal workflows. These methods ensure buyers maintain full control and portability of their telemetry throughout and at the end of the contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • CEF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tanium Cloud is hosted in the AWS London (eu-west-2) region using a multi-Availability Zone architecture to ensure maximum resilience for UK Public Sector customers. The service provides a 99.9% monthly uptime guarantee, which limits unplanned downtime to approximately 43 minutes per month, excluding scheduled maintenance windows (typically 1:00 AM – 5:00 AM UTC). If this availability threshold is not met, Tanium offers financial recompense in the form of Service Credits, providing a 10% credit for uptime between 99.0% and 99.9%, and a 25% credit if uptime falls below 99.0%. To claim these credits, buyers must submit a support request within 30 days of the month the service breach occurred, ensuring a transparent and accountable process for maintaining high-performance endpoint management.
• Approach to resilience: Tanium Cloud is designed for 'always-on' resilience by utilizing a Multi-Availability Zone architecture within the AWS London region. This setup eliminates single points of failure at the data centre level through automated failover, self-healing service components, and synchronously replicated databases. Combined with daily encrypted backups and an annually tested Disaster Recovery Plan, Tanium ensures that critical endpoint management and security functions remain available to the UK Public Sector even during significant infrastructure disruptions.
• Outage reporting: Tanium Cloud ensures transparency through a comprehensive outage reporting system featuring a public status dashboard, automated email alerts, and in-console notifications via Tanium Guide. Buyers can also leverage the Tanium REST API to integrate service health data into their own monitoring tools. This multi-channel approach guarantees that UK Public Sector customers have real-time visibility into platform availability and are proactively notified of any scheduled maintenance or service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Tanium Cloud enforces a Zero Standing Privilege model, utilizing Just-In-Time (JIT) access and Multi-Factor Authentication for all management tasks. Support staff are restricted from accessing customer environments unless explicitly authorized by the buyer for a limited window. This 'least-privilege' approach—validated by SOC 2 Type II audits—ensures that UK Public Sector data is protected from unauthorized access, even from the service provider's own personnel.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Tanium Cloud is governed by an ISO 27001-certified ISMS and a dedicated CISO reporting to the Board. We ensure policy adherence through a combination of continuous automated monitoring via the Tanium platform, strict change management, and annual SOC 2 Type II independent audits. This governance framework provides the transparency and accountability required to protect 'OFFICIAL' UK government data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Tanium Cloud tracks all service components through an Infrastructure-as-Code (IaC) model, providing a full audit trail of an asset's lifetime. All changes are governed by a formal Security Impact Assessment (SIA) process that evaluates risks to data integrity and attack surface. This is validated by automated Tanium Comply scans in staging, ensuring that every update to the UK hosting environment maintains our SOC 2 Type II and ISO 27001 hardened security posture.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Tanium Cloud employs a continuous vulnerability management process powered by real-time threat intelligence from the NVD, CVE, and Tanium Signals. We prioritize remediation based on risk-based scoring and asset criticality, ensuring that critical patches are deployed rapidly to our UK-hosted infrastructure. This process is validated through our ISO 27001 and SOC 2 Type II audits, providing the UK Public Sector with assurance that 'Operational Security' is maintained at the highest level.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tanium Cloud provides proactive protective monitoring through real-time behavioral analytics and automated Tanium Signals. We respond to potential compromises in seconds using automated network quarantine and live forensic collection, preventing lateral movement within the UK AWS region. This approach—validated by our ISO 27001 and SOC 2 Type II audits—ensures that UK Public Sector customers have the audit data and rapid response capabilities necessary to satisfy NCSC Principle 13
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Tanium Cloud employs a NIST-aligned incident management process featuring automated response playbooks for common security and availability events. Users can report incidents 24/7 via our Support Portal or emergency phone lines, with high-priority events handled by our global Cloud Operations team. Following any major incident, Tanium provides a comprehensive Post-Incident Review (PIR) detailing the root cause and corrective actions, ensuring the UK Public Sector receives the transparency required by the NCSC’s 4th Cloud Security Principle.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Tanium offers a free 30-day trial for UK Public Sector customers, providing full access to our Autonomous Endpoint Management (AEM) platform. This trial allows organizations to validate real-time visibility, security, and operations on up to 100 of their own endpoints within the secure UK-hosted Tanium Cloud.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 9 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DQS Inc.
• ISO 9001 accreditation date: Monday 27 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.