Phoenix Software Ltd

MOVEit Cloud

Secure collaboration and automated file transfers of sensitive data and advanced workflow automation capabilities without the need for scripting. Encryption and activity tracking enable compliance with regulations such as PCI, HIPAA, and GDPR. It reduces the risk of data loss and non-compliance with a fully-auditable and managed file transfer solution.

Features

• File Transfer protocols - FTP, FTPS, SFTP, HTTP/S, SMTP/POP3
• Encryption file transfers in-transit and at rest
• Automated workflows without scripting
• Tamper-proof audit trail
• Secure Folder Sharing
• Secure user access control including multi-factor authentication
• Native iOS and Android Mobile App
• Automatic encryption key rotation
• Azure Blob, SharePoint and Amazon S3 endpoint compatibility
• Central dashboards and alerting

Benefits

• Securely transfer business critical information
• Assure regulatory compliance (eg PCI-DSS and GDPR)
• Compliance and control over all transfers of business critical data
• Fully auditable managed file transfer solution
• Easily create automated file transfer tasks and workflows
• REST API available for integration with other systems
• 99.9% uptime, secure access control, data integrity checks
• Easy to use and deploy
• Provides visibility and control over sensitive data file transfer activities
• Secure email file sharing via Outlook plug-in

£130 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

790579999991438

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Accessible by web browser (Edge, Firefox, Chrome, Safari)
  • Accessible by Outlook email
  • Accessible by mobile device (iOS or Android)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends on the severity of the issue. < 1 hour for For Sev1 and Sev2, Sev3 questions (not critical system-down issues) we look to respond within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: With a current MOVEit Cloud subscription in place, this entitles customers to access Technical support via email and phone on a 24x7x365 basis. Mission critical support is optionally available for additional costs. Please check https://community.progress.com/s/products/support/service-level-objectives-cloud for detailed information.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new MOVEit Cloud customers are onboarded to the service via a formal 6 week program to ensure that they are set up and understand how to start using the service. Each MOVEit Cloud subscription also includes access to online learning and technical training for MOVEit Cloud.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers are responsible for downloading their data before cancelling the contract, customers can request a data extract at additional costs.
• End-of-contract process: We have a formal decommissioning process which is followed when a contract comes to an end. MOVEit Cloud customers are responsible for downloading their data before cancelling the contract. Their MOVEit Cloud ORG and it’s data will then be securely deleted after the subscription has been cancelled

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Both mobile and desktop services support person to person use cases like:; •Uploading and Downloading of files; •Uploading videos and pictures; •Sending Secure Mail and Attachments; •Performing file and and folder editing tasks and; •Shared Folders with other users; ; The mobile app does allow for taking photos or videos and then uploading these to securely transfer and share them."
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Web browser based and logged
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: "MOVEit provides a REST, Java and .NET API.; The REST API enables you to develop, integrate, and deploy secure file transfer and management applications that leverage your organisation or system-wide MOVEit Transfer solution. Using the Transfer REST API , you can connect systems and clients to MOVEit Transfer using simple HTTP calls"
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "Depending on their needs users can change settings like the default password length and complexity, or they may want to change the login screen logo or reflect a login message. There are several other settings including:; - user settings; - group settings; - folder settings; - package settings; - contacts; - system settings"

Scaling

• Independence of resources: MOVEit Cloud has a flexible architecture that delivers scalability and high availability to all multi-tenant customers. ; Noisy neighbors is always a risk on a shared environment, which is why we also offer a MOVEit Cloud Dedicated option. With that said, we do have protections in place to help with these scenarios and we heavily monitor for other scenarios. If it's discovered that someone is causing system issues, we will take steps to ensure the stability of the system first, and then we will work with that customer to try and resolve the issue.

Analytics

• Service usage metrics: Yes
• Metrics types: "MOVEit provides live view via active dashboards of file and package transfer statue in an easy to use grid. This can be viewed in interactive mode which allows selectable and sortable status report and as well as full view which allows you to select one or more views as a full screen view.; You can use Live View to:; • Track volume of transfers (outgoing and incoming) at a glance.; • Track latency of ongoing or recent transfers.; • Track large and important transfers.; • Quickly troubleshoot any incidents that could occur during daily operations."
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: MOVEit

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Files are accessible via the MOVEit Interfaces, HTTPS, SFTP or FTPS. Data can be easily exported with any SFTP/FTPS client. Logging data in the database can be exported from the MOVEit user interface.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Advanced security features include FIPS 140-2 validated AES-256 cryptography, users authorization / authentication, delivery confirmation, non-repudiation and hardened platform configurations. And all files received by MOVEit Transfer are securely stored using FIPS 140-2 validated AES encryption
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MOVEit Cloud is a fully cloud hosted solution providing a highly available and fully resilient solution - guaranteeing a 99.9% uptime with an RTO of 2 hours and RPO of 15 minutes.
• Approach to resilience: "We have an RPO of 15 minutes and a RTO of 2 hours for MOVEit Cloud.; Please see supporting document 'MOVEit Cloud Service Description' which provides more detail on the Service Availability. Our Cloud Operations team performs proactive maintenance and monitors the Service 24x7x365. Assuming incidents and events are within our reasonable control, we will use commercially reasonable efforts to make the Service available 99.9% of the time (the “Uptime Performance Target”)"
• Outage reporting: MOVEit Cloud guarantees a 99.9% uptime and details of outages are broadcast to customers and also available on this website: https://status.moveitcloud.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access to the back-end MOVEit Cloud environment is only available to the MOVEit CloudOps team. Access permissions go through an approval process, and access is reviewed quarterly by our security team, and annually by a 3rd party auditor.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 21/01/2022
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System (ISMS) applies to our services which include software licensing, hardware, software asset management and IT consultancy. The sectors serviced are public sector, charities and housing associations, education and corporate. Sales and services and delivered by the employees, systems and business processes.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 360 Advanced
• PCI DSS accreditation date: 19/06/2021
• What the PCI DSS doesn’t cover: Product fully covered
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2
  • HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: MOVEit Cloud is PCI, HIPAA, and SOC 2 certified. These documents are available to download via our website and are located here - https://www.progress.com/security
• Information security policies and processes: Progress has an Information Security Policy in place which can be downloaded here - https://www.progress.com/security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use JIRA to track configuration changes in compliance with the PCI DSS standards mentioned in above question.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "This is our public product security policy statement:; https://community.progress.com/s/article/Product-Security-Policy-Statement; ; In addition to this policy, we have internally policies defined which are PCI compliant in relation to vulnerability management standards."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage AlertLogic for our IDS, CiscoAMP for our anti-virus solution, NewRelic and GrayLog to monitor application performance, and security related tools within Azure.
• Incident management type: Supplier-defined controls
• Incident management approach: "We have a multi-phase incident response plan documented in our policies:; Phase 1: Detection, Assessment and Triage; Phase 2: Containment, Evidence Collection, Analysis and Investigation and Mitigation; Phase 3: Remediation, Recovery, and Post-Mortem"

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Scottish Wide Area Network (SWAN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change ; Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.; ; We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services. ; ; We are working towards 2040 Net-Zero GreenHouseGas emissions. ; Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.; By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.; By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.; ; Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector. ; ; We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.; ; Overall, the business:; -Generates solar energy (85%) with REGO renewable purchased energy.; -Zero waste to landfill waste management; -Minimises travel emissions by 60%; -Uses water wisely – reduced by 15%; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement. ; ; We work hard to influence others and change behaviours to help fight climate change. ; ; Workforce:; -Sustainability inductions; -Sustainability training ; -Staff campaigns ; -Volunteering opportunities ; -Family woodland tree planting; ; Suppliers:; -Supply-chain reviews ; -Sustainability training; -Blogs/ media content ; -Sustainability training ; ; Customers: ; -Sustainability Infrastructure Review; -Hardware Carbon-Assessments; -Circular-Economy support; -Sustainability training

  Covid-19 recovery

  COVID-19 ; Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which: ; Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. ; - Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme; Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; -Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.; -Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.; Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; -Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps. ; Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.; We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.; We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

  Tackling economic inequality

  Tackling economic inequality ; Create new businesses, new jobs and new skills with activities that, in the delivery of the contract: ; Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.; -60% of our supply chain are SME’s; -We are signatories and adhere to the Prompt Payment Code; -Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. ; - The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.; Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. ; -Graduate work placements; -Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.; -We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.; Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; -Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.; -Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.; Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; -Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

  Equal opportunity

  Equal opportunity ; Reduce the disability employment gap with activities that: ; Demonstrate action to increase the representation of disabled people in the contract workforce. ; -We are certified Disability Confident Employers (level 2).; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.; Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. ; - We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements. ; ; -All staff trained receive mandatory EDI training annually.; ; Various initiatives include ; -Signatories of the Race at Work Charter, ; -Disability Confident Committed Employer ; -Signatories of the Armed Forces Covenant; -Gender-Neutral toilets; -Prayer room; -Milk-pumping room; -Sponsor York Pride; -We have specific policies for Menopause, and LGBTQ+. ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology ; -We monitor our workforce statistics and report on them:; Gender 65% male /35% female (industry-average 20%); Ethnicity 5.6% (local-area 3.9%); Staff turnover 12.3% (industry-average 13.2%); Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. ; ; We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

  Wellbeing

  Wellbeing ; The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees. ; Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include: ; -We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme. ; -All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy. ; -Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace. ; -The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB. ; -All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.; ; We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers; -We deliver digital accessibility training to customers; -We are sponsors of the Neurodiversity Awards

Pricing

• Price: £130 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: "Try A Cloud-based Deployment of Our Managed File Transfer Software; Try a free 30-day fully functional trial of MOVEit Cloud which delivers the security, reliability and compliance benefits of Managed File Transfer with a best-in-class deployment maintained by Progress MFT and security experts"
• Link to free trial: https://www.ipswitch.com/forms/free-trials/moveit-cloud

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.