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SQUARCLE CONSULTING LTD

Managed SaaS, PaaS & Application Management

Squarcle Consultancy Ltd provides Cloud Support Services to operate, monitor, and support cloud-based services and applications. We manage private, public, and hybrid cloud environments, including SaaS, PaaS, and applications, ensuring availability, performance, and operational stability aligned to customer needs.

Features

  • Managed private cloud support
  • Managed private SaaS and PaaS support
  • Private cloud application management
  • Managed public cloud support
  • Managed public SaaS and PaaS support
  • Public cloud application management
  • Managed hybrid cloud support
  • Managed hybrid SaaS and PaaS support
  • Hybrid cloud application management
  • Monitoring and incident management

Benefits

  • Improved cloud service availability
  • Reduced operational burden
  • Consistent cloud support delivery
  • Faster incident resolution
  • Improved application performance
  • Supports hybrid cloud operations
  • Clear operational accountability
  • Scalable support model
  • Improved service visibility
  • Better user experience

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@squarcle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 9 0 6 6 4 7 5 5 7 1 8 1 3 2

Contact

SQUARCLE CONSULTING LTD Edina Opoczki
Telephone: 07955036707
Email: sales@squarcle.co.uk

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
Service delivery depends on timely access to customer environments and accurate configuration information. Support effectiveness may be influenced by existing cloud architectures, third-party providers, or legacy application designs. Planned maintenance is scheduled in advance and communicated to customers where possible. Out-of-hours and enhanced support are subject to agreed service levels. Some SaaS or platform services may impose vendor-specific limitations on monitoring, change, or integration capabilities.

User support

Email or online ticketing support
Yes
Support response times
Squarcle Consulting Ltd implement a triage system that determines the sequence for escalating incidents. During the initial evaluation, we take actions based on the incident’s impact to the client. This enables us to rank incidents on a scale from Priority 1 to Priority 4.

Priority 1 > 1 hr
Priority 2 > 4 Hrs
Priority 3 > 8 hours
Priority 4 > 24 hours

Weekends: Response to Priority 1 calls only.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Keyboard-only navigation: Confirmed logical tab order, visible focus states, Escape/Enter behaviour, and that all functions (send, edit, react, open settings) are operable without a mouse.

Low-vision support: Checked browser zoom up to 400%, reflow without horizontal scrolling, and compatibility with high-contrast modes.
Support levels
Priority 1 - Critical:

Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour.

Priority 2 - High Impact Disruption:

Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours.

Priority 3 - Minor Impact Disruption:

Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours.

Priority 4 – Information Request:

Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We will respond to a Priority 4 incident within 24 hours.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £575.00 £575.00
Associate business architect £915.00 £915.00
Business architect £1,190.00 £1,190.00
Lead business architect £1,575.00 £1,575.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,190.00 £1,190.00
Senior data architect £1,365.00 £1,365.00
Chief data architect £1,795.00 £1,795.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,190.00 £1,190.00
Senior enterprise architect £1,365.00 £1,365.00
Lead enterprise architect £1,575.00 £1,575.00
Principal enterprise architect £1,795.00 £1,795.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £915.00 £915.00
Network architect £1,190.00 £1,190.00
Lead network architect £1,575.00 £1,575.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,190.00 £1,190.00
Lead security architect £1,365.00 £1,365.00
Principal security architect £1,795.00 £1,795.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £915.00 £915.00
Solution architect £1,190.00 £1,190.00
Senior solution architect £1,365.00 £1,365.00
Lead solution architect £1,575.00 £1,575.00
Principal solution architect £1,795.00 £1,795.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £915.00 £915.00
Technical architect £1,190.00 £1,190.00
Senior technical architect £1,365.00 £1,365.00
Lead technical architect £1,575.00 £1,575.00
Principal technical architect £1,795.00 £1,795.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £2,310.00 £2,310.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,310.00 £2,310.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,310.00 £2,310.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,575.00 £1,575.00
Principal cyber security audit and assurance £1,995.00 £1,995.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £915.00 £915.00
Lead cyber security governance and risk manager £1,575.00 £1,575.00
Principal cyber security governance and risk manager £1,995.00 £1,995.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £915.00 £915.00
Lead cyber security monitoring £1,575.00 £1,575.00
Principal cyber security monitoring £1,995.00 £1,995.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £915.00 £915.00
Lead cyber security incident response £1,575.00 £1,575.00
Principal cyber security incident response £1,995.00 £1,995.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £915.00 £915.00
Lead cyber security vulnerability management £1,575.00 £1,575.00
Principal cyber security vulnerability management £1,995.00 £1,995.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £915.00 £915.00
Lead cyber security digital forensics £1,575.00 £1,575.00
Principal cyber security digital forensics £1,995.00 £1,995.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £915.00 £915.00
Lead cyber security penetration testing £1,575.00 £1,575.00
Principal cyber security testing £1,995.00 £1,995.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £915.00 £915.00
Lead cyber security secure systems architecture and design £1,575.00 £1,575.00
Principal cyber security secure systems architecture and design £1,995.00 £1,995.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £575.00 £575.00
Analytics engineer £1,190.00 £1,190.00
Senior analytics engineer £1,365.00 £1,365.00
Lead analytics engineer £1,575.00 £1,575.00
Head of analytics engineering £1,795.00 £1,795.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £915.00 £915.00
Data analyst £1,190.00 £1,190.00
Senior data analyst £1,365.00 £1,365.00
Principal data analyst £1,795.00 £1,795.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,190.00 £1,190.00
Senior data engineer £1,365.00 £1,365.00
Lead data engineer £1,575.00 £1,575.00
Head of data engineering £1,795.00 £1,795.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,575.00 £1,575.00
Head of data ethics £1,795.00 £1,795.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,190.00 £1,190.00
Lead data governance manager £1,575.00 £1,575.00
Head of data governance £1,795.00 £1,795.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £575.00 £575.00
Associate data scientist £915.00 £915.00
Data scientist £1,190.00 £1,190.00
Principal data scientist £1,795.00 £1,795.00
Lead data scientist £1,575.00 £1,575.00
Head of data science £2,115.00 £2,115.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,365.00 £1,365.00
Lead machine learning engineer £1,575.00 £1,575.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £915.00 £915.00
Performance analyst £1,190.00 £1,190.00
Senior performance analyst £1,365.00 £1,365.00
Lead performance analyst £1,575.00 £1,575.00
Head of performance analysis £1,795.00 £1,795.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £915.00 £915.00
Application operations engineer £1,190.00 £1,190.00
Senior application operations engineer £1,365.00 £1,365.00
Lead application operations engineer £1,575.00 £1,575.00
Principal application operations engineer £1,995.00 £1,995.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,190.00 £1,190.00
Senior business relationship manager £1,365.00 £1,365.00
Lead business relationship manager £1,575.00 £1,575.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £1,190.00 £1,190.00
Change and release analyst £1,365.00 £1,365.00
Change and release manager £1,575.00 £1,575.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £1,190.00 £1,190.00
Senior operations analyst £1,365.00 £1,365.00
Operational control manager £1,575.00 £1,575.00
Head of command and control £1,995.00 £1,995.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £915.00 £915.00
End user computing engineer £1,190.00 £1,190.00
Senior end user computing engineer £1,365.00 £1,365.00
Lead end user computing engineer £1,575.00 £1,575.00
Principal end user computing engineer £1,995.00 £1,995.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £915.00 £915.00
IT service manager £1,190.00 £1,190.00
Senior IT service manager £1,365.00 £1,365.00
Head of IT service management £1,995.00 £1,995.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,190.00 £1,190.00
Major incident manager £1,575.00 £1,575.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £915.00 £915.00
Infrastructure engineer £1,190.00 £1,190.00
Senior infrastructure engineer £1,365.00 £1,365.00
Lead infrastructure engineer £1,575.00 £1,575.00
Principal infrastructure engineer £1,995.00 £1,995.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £915.00 £1,190.00
Infrastructure operations engineer £1,190.00 £1,190.00
Senior infrastructure operations engineer £1,365.00 £1,365.00
Lead infrastructure operations engineer £1,575.00 £1,575.00
Principal infrastructure operations engineer £1,995.00 £1,995.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £1,190.00 £1,190.00
Problem manager £1,365.00 £1,365.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,190.00 £1,190.00
Senior service desk analyst £1,365.00 £1,365.00
Service desk manager £1,575.00 £1,575.00
Head of service desk £1,995.00 £1,995.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £915.00 £915.00
Service readiness analyst £1,190.00 £1,190.00
Service transition manager £1,365.00 £1,365.00
Lead service transition manager £1,575.00 £1,575.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £575.00 £575.00
Junior business analyst £915.00 £915.00
Business analyst £1,190.00 £1,190.00
Senior business analyst £1,365.00 £1,365.00
Lead business analyst £1,575.00 £1,575.00
Head of business analysis £1,995.00 £1,995.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £915.00 £915.00
Delivery manager £1,190.00 £1,190.00
Senior delivery manager £1,365.00 £1,365.00
Head of (Agile) delivery management £1,995.00 £1,995.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £915.00 £915.00
Digital portfolio manager £1,190.00 £1,190.00
Senior digital portfolio manager £1,365.00 £1,365.00
Head of portfolio £1,995.00 £1,995.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £915.00 £915.00
Product manager £1,190.00 £1,190.00
Senior product manager £1,365.00 £1,365.00
Lead product manager £1,575.00 £1,575.00
Head of product £1,995.00 £1,995.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,575.00 £1,575.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,995.00 £1,995.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £575.00 £575.00
Junior DevOps engineer £915.00 £915.00
DevOps engineer £1,190.00 £1,190.00
Senior DevOps engineer £1,190.00 £1,190.00
Senior DevOps engineer - management £1,365.00 £1,365.00
Lead DevOps engineer £1,575.00 £1,575.00
Lead DevOps engineer - management £1,795.00 £1,795.00
Principal DevOps engineer £1,995.00 £1,995.00
Principal DevOps engineer - management £2,115.00 £2,115.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £575.00 £575.00
Junior frontend developer £915.00 £915.00
Frontend developer £1,190.00 £1,190.00
Senior frontend developer £1,365.00 £1,365.00
Lead frontend developer £1,795.00 £1,795.00
Head of frontend development £2,115.00 £2,115.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £575.00 £575.00
Junior developer £915.00 £915.00
Developer £1,190.00 £1,190.00
Senior developer £1,365.00 £1,365.00
Senior developer - management £1,465.00 £1,465.00
Lead developer £1,575.00 £1,575.00
Lead developer - management £1,795.00 £1,795.00
Principal developer £1,995.00 £1,995.00
Principal developer - management £2,115.00 £2,115.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £575.00 £575.00
Accessibility specialist £1,190.00 £1,190.00
Senior accessibility specialist £1,365.00 £1,365.00
Head of accessibility £1,995.00 £1,995.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £915.00 £915.00
Junior content designer £575.00 £575.00
Content designer £1,190.00 £1,190.00
Senior content designer £1,365.00 £1,365.00
Lead content designer £1,575.00 £1,575.00
Head of content design £1,995.00 £1,995.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,575.00 £1,575.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £915.00 £915.00
Junior graphic designer £575.00 £575.00
Graphic designer £1,190.00 £1,190.00
Senior graphic designer £1,365.00 £1,365.00
Lead graphic designer £1,575.00 £1,575.00
Head of graphic design £1,995.00 £1,995.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £915.00 £915.00
Junior interaction designer £575.00 £575.00
Interaction designer £1,190.00 £1,190.00
Senior interaction designer £1,365.00 £1,365.00
Lead interaction designer £1,575.00 £1,575.00
Head of interaction design £1,995.00 £1,995.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £915.00 £915.00
Junior service designer £575.00 £575.00
Service designer £1,190.00 £1,190.00
Senior service designer £1,365.00 £1,365.00
Lead service designer £1,575.00 £1,575.00
Head of service design £1,995.00 £1,995.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,190.00 £1,190.00
Lead technical writer £1,575.00 £1,575.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £915.00 £915.00
Junior user researcher £575.00 £575.00
User researcher £1,190.00 £1,190.00
Senior user researcher £1,365.00 £1,365.00
Lead user researcher £1,575.00 £1,575.00
Head of user research £1,995.00 £1,995.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Amtivo Group Limited T/A British Assessment Bureau Ltd.
ISO/IEC 27001 accreditation date
Wednesday 5 March 2025
What the ISO/IEC 27001 doesn’t cover
ITSM, which is ITIL -aligned and externally (3rd party) validated by a certified body who conducted the ITIL Maturity Assessment.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Amtivo Group Limited T/A British Assessment Bureau Ltd.
ISO 9001 accreditation date
Monday 11 November 2024
What the ISO 9001 doesn’t cover
Information which is covered by ISO 27001. Financial Management & Accounting are out of scope.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
05732f35-a3cd-4a2b-b307-c468a4101420
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
53eabdfc-3503-4d56-8967-ff64f4dc58fe
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Ensuring new workers are informed of their right to join a trade union
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Content of the outreach activity is designed to suit the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@squarcle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.