Barrier Networks

Barrier Netowrks DNS, DHCP and IPAM (Infoblox Blox DDI)

Infoblox provides critical network and security services through scalable integrated DDI, Automation, Discovery, DNS Security, and Threat Intelligence. Manage your network from a unified UI, eliminating downtime, reducing operational inefficiencies and provide unmatched performance and protection. Infoblox can be delivered as a SaaS managed, Hybrid/Multi-Cloud or On-Premise solution subscription model.

Features

• Container Service
• Distributed Denial of Service Attack (DDoS) Protection
• Infrastructure and Platform Security
• Intrusion Detection
• Load Balancing
• Logging and Analysis
• Networking (Including network as a service)
• Platform as a service (PaaS)
• Protective Monitoring

Benefits

• Move faster and scale securely with united networking and security
• Deliver resilient and secure DNS, DHCP, IPAM & security solutions
• Simplify and automate the management of critical network services
• Leverage SaaS with BloxOne® DDI, manage on-prem with NIOS DDI
• Maintain complex multi, hybrid-cloud and on-premise environments
• Eliminate downtime and manual bottlenecks with intelligent and seamless integrations
• Holistic visibility and management across distributed networks
• Local survivability by providing critical services where they are needed
• Empower network transformation with flexible & reliable core networks services

£1.50 to £10 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

790813836990476

Contact

Iain Slater
0141 356 0101
info@barriernetworks.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response time differs depending on support level and severity of the ticket: https://www.infoblox.com/company/legal/terms-premium-maintenance/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Premium Maintenance Elite Maintenance https://www.infoblox.com/company/legal/terms-premium-maintenance/ A Technical Account Manager can be provided as part of two support levels; TAM Plus TAM Advanced https://www.infoblox.com/support/technical-account-manager-service/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All products are extensively documented in publically available documentation. Infoblox offers a full Learning Management System (LMS) platform for product specific and industry/vendor agnostic learning. These courses are available both in online sessions and a classroom setting
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: JSON
• End-of-contract data extraction: All data is accessible for extraction once a contract has ended. This can be exported in various formats such as CSV/TSV/PSV, JSON & XML
• End-of-contract process: For a period of thirty (30) calendar days following the end of contract, the customer may retrieve Customer Information stored by Infoblox in connection with the applicable Service; after such time Infoblox may disable access to and delete the Customer Information.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All of our products are API driven and as such, all configuration and management can be performed through a robust REST API. The APIs allow external interaction from scripts, 3rd party systems (ITSM, Vulnerability Management, Security Solutions, etc) to enable simplifying processes through automation. There are integrations with common DevOps toolsets such as Ansible, Terraform, Python, Perl, PowerShell, PHP, etc
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Infoblox Cloud Services are scalable by design, leveraging microservices and containerisation for elastic scalability. AWS underpins this capability, ensuring total reliability and redundancy.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics types; ; CPU; Disk; Memory; Network; Number of active instances; Other; Other metrics; ; DNS Metrics; DHCP Metrics; NTP Metrics; System/Host Metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Infoblox

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data is encrypted at rest in both S3 Buckets & RDS Databases using AES-256.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: For a period of thirty (30) calendar days following the end of contract, the customer may retrieve Customer Information stored by Infoblox in connection with the applicable Service; after such time Infoblox may disable access to and delete the Customer Information.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Exhibit A: Service Availability and Service Credits https://www.infoblox.com/company/legal/infoblox-bloxone-services-supplemental-terms-and-conditions/
• Approach to resilience: Infoblox Cloud Services are highly available and leverage AWS for multi-region and disaster recovery. https://trust.infoblox.com/
• Outage reporting: Infoblox have a public status dashboard: https://status.infoblox.com/ Service alerts such as planned maintenance or outages are also communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users will authenticate either via HTTPS (Web Form), CLI or API
• Access restrictions in management interfaces and support channels: Full role based access is supported across individual interfaces, with the ability to provide limited access to a particular interface type (i.e CLI, API or GUI)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Administrators will authenticate either via HTTPS (Web Form), CLI or API

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FedRAMP Moderate
  • SOC 2
  • SOC 3
  • FIPS 140-2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials FedRAMP Moderate SOC 2 SOC 3 CPRA NIST CSF GDPR More information here: https://trust.infoblox.com
• Information security policies and processes: All compliance, policy and governance information is available here: https://trust.infoblox.com

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Incident management type: Supplier-defined controls
• Incident management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  • To create an environment in which individual differences and the contributions of all our staff are recognised and valued. • Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated. • Training, development and progression opportunities are available to all staff. • To promote equality in the workplace which we believe is good management practice and makes sound business sense. • We will review all our employment practices and procedures to ensure fairness. • Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings. • This policy is fully supported by Senior Management. • The policy will be monitored and reviewed regularly.

  Wellbeing

  • We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health. • Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program. • We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly. • Training is provided to managers on recognizing signs of burnout, work overload, and other mental health concerns. Managers work to proactively address issues and reduce employee stress. • Employee workloads and schedules are designed to be reasonable and sustainable. • Wellness initiatives like meditation breaks, stress management workshops, mindfulness programs, and social events are offered throughout the year.

Pricing

• Price: £1.50 to £10 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: https://www.infoblox.com/infoblox-download-center/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.