DASSAULT SYSTEMES UK LIMITED

PLM - 3DEXPERIENCE PLATFORM

DS provides Software as a Service for Product Life cycle Management for 11 industries covering Governance, Engineering, Manufacturing, Data Science for an entire organization in order to create digital twins in a virtual world.

Features

• CAD, BIM, MBSE, PLM
• Real Time Monitoring, Dashboarding, Visualisation
• Task Management
• Project Management, Change Management, Issue Management
• Data collection and analytics
• Simulation
• Engineering Design, Manufacturing Design
• Digital Twin, Digital Mock Up, Virtual Twin
• Data Science, Artificial Intelligence, Machine Learning, Virtual Reality
• 1D, 2D, 3D, 4D, 5D Management

Benefits

• Access Data from Anywhere
• Real Time Monitoring
• Improve data security
• Simulate real time situations
• Visualisation of multiple data sources
• Improve understanding
• Drive innovation
• Improve sustainability
• Enable collaboration
• Improve efficiency

£250 to £10,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pola.dwernicki@3ds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

791037083332383

Contact

Pola Dwernicki
+44 7546 696 266
pola.dwernicki@3ds.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Customers are informed of the planned maintenance/upgrades. Customers are asked to run cloud eligibility checker to ensure the hardware and software requirements meet DS cloud requirements.
• System requirements:
  • Windows 10 64-bit
  • NVidia T1000 (derived from T400)
  • NVidia RTX A2000-12GB
  • Mozilla Firefox, Google Chrome, Microsoft Edge Chromium
  • Red Hat Linux n and n-1
  • SQL and Oracle

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have 24/7 support via Phone/Community. For a high severity ticket DS would respond in less than 2hours. Support is also provided via community.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our Community has a conversation tab where Users can chat with people within the community to raise issue or questions. Limitations are only members of the community get notifications of the chat
• Web chat accessibility testing: An interactive chat message appears on bottom right hand side of our website https://www.3ds.com/support/3dexperience-platform-on-cloud-support/ to assist users for any issues or questions.
• Onsite support: Yes, at extra cost
• Support levels: Services team can be deployed at the customers site to help customer with issues. ; A cloud support engineer can be used
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are provided User Documentation and online training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their own data via a utility that is provided via a role
• End-of-contract process: After the expiration of the Cloud licenses, the customer will have 15 days to retrieve the customer data from the cloud tenant.; This is outlined in the Sevice level agreement for the Online services.; https://www.3ds.com/fileadmin/general/Terms/Service%20Level%20Agreements/OnlineServices_2016-09-27.pdf; ; After this period, the data can still remain for some time till the tenant is permanently removed. But we cannot guarantee data retrieval after 15 days. In case the customer wants all data to be permanently removed immediately after 15 days, this can be done by raising a service request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Simulation services are designed to work better on desktop than on mobile
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users can interface with 3rd party applications such as ERP via a service provided with Enterprise Integration Framework that users can connect via the Platform.
• Accessibility standards: None or don’t know
• Description of accessibility: Via a Role that can be purchased which is an event based technology.
• Accessibility testing: We test all our applications/roles/apps for every release ensuring there are no known issues.
• API: Yes
• What users can and can't do using the API: DS provides Enterprise Integration Framework and provide open API's to connect with various applications. Users can make changes through API's for example either via bulk import or connecting to an ERP system in order to fetch Material ID.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: On Private Cloud deployment customers can customize by extending the data model by adding custom attributes to existing object types. Users can customize these kind of custom attributes via a role. Users can customize thier own applications.

Scaling

• Independence of resources: DS SaaS services are scalable and have no effect on the number of users that can access the platform. There are no known scalability issues and we use elastic technology to scale as much as the customer needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Our website contains the services that are running all around the globe with live status. if the status of any of the data centres is offline the live status is displayed on the website.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data using a utitlity thats provided via a role that users can purchase. Also DS provides services called Enovia Took Kit (ETK) where users can avail in order for data migration.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • STEPAP242
  • 3DXML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • 3DXML
  • STEPAP242

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: DS SaaS Provides 99.5% availability as part of the agreement in the SLA. The compensation will be calculated as follows: for unavailability of a given Online Service of more than zero point five per cent (0.5 %) in a calendar month, a time credit corresponding to twice the cumulated downtime in excess of the zero point five per cent (0.5%); threshold will be allocated. Time credits totaling less than twenty-four (24) hours will be rounded up to twenty-four (24) hours. Each twenty-four (24) hours of ; time credit will entitle Customer to a one (1) day credit against fees for the immediately following Support Services term, up to a maximum of thirty (30) days ; credit for the applicable Online Service. ; For example, if there is cumulated downtime of 10 hours in a given calendar month, Customer is entitled to receive a 1 day credit:; • 0.5% = 3.6 hours per calendar month; • Cumulated downtime entitling Customer to compensation = 6.4 hours (10 hours of downtime - 3.6 hours); • Time credit : 6.4 hours x 2 = 12.8 hours; • 12.8 hours will be rounded up to 24 hours, which equates to a 1 day credit
• Approach to resilience: Available on Request. DS Data Centres are ISO 27001 certified and follow all the principles of these guidelines.
• Outage reporting: A Public Dashboard and Customer related Communities

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Every user that needs access to the platform would need to be invited by the Platform Admin and have strict level of access control on the data that can be accessed. DS follows ISO 27001 principles for data access controls. Data resides in a Collaborative Space that an admin can give access either as a reader/viewer/contributor etc.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Dassault Systemes SaaS solutions
• ISO/IEC 27001 accreditation date: 18/01/2022
• What the ISO/IEC 27001 doesn’t cover: DS implemented all the 114 security control the AnnexA of ISO 27001.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Dassault Systèmes has implemented recognized certifications in this domain as ISO 27001 covering Information Security Management System for our 3DEXPERIENCE platform SaaS offer. The applicability of this new certification, delivered last year, is related to lifecycle from design and development to operations/support.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: DS SaaS services are ISO 27001 certified and follow the strict guidelines covering configuration and change management processes such as service that are tracked through their lifetime and very strict cyber security policies.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Dassault Systèmes continuously scans for vulnerability on cloud production and testing environments (QAL). Dassault Systèmes performs Static, dynamic and network scanner (e.g. Nessus) throughout our SDLC.; - Dassault Systèmes protects against the most common OWASP Top10 and CWE top 25 risks/flaws, i.e. Injection (SQLi, MQLi), XSS, CSRF, XXE, redirect and forwards, etc.; - Dassault Systèmes monitors daily for CERT publications and has a patch management process.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Several controls have been put in place to prevent compromise of systems until patched. We have a patch policy in place with time-frame and owners, based on risk assessment. In the event a Security Incident impacting the 3DEXPERIENCE Online Services, DS will promptly react in order to prevent and mitigate the effects and/or carry any action required to remedy the effects of such Security Incident. ; In the event of a Personal Data Breach, DS as the data processor of Customer’s Personal Data shall notify Customer without undue delay after becoming aware of a Personal Data Breach”
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In the event a Security Incident impacting the 3DEXPERIENCE Online Services, DS will promptly react in order to prevent and mitigate the effects and/or carry any action required to remedy the effects of such Security Incident. ; In the event of a Personal Data Breach, DS as the data processor of Customer’s Personal Data shall notify Customer without undue delay after becoming aware of a Personal Data Breach”

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Climate Strategy is available here https://www.3ds.com/about-3ds/sustainability-commitment/esg-management/environment (Note: 1 Chapter 2 of our Annual Report contains a more complete description of our environmental actions and KPIs).

  Covid-19 recovery

  We support post Covid 19 recovery:; - by contributing to the Upskilling agenda in the UK, in particular in the engineering and new energy and nuclear fields (e.g working closely with the Enginuity engineering charity and making our learning content available to engineers either who were on furlough or who wanted to reorient their career.; - By creating new jobs and new skills, though our Graduate Programme and internships. We hired hundreds of new employees in our UK offices, with a clear focus on recent graduates and a more diverse and inclusive workforce. Dassault Systèmes UK Limited has doubled its size since 2018.; - Digital upskilling of the workforce in Nuclear: we are engaged with Nuclear fission and fusion key players in the UK to empower the workforce of the future at college level and onwards with virtual technology teams. Our EDUCATION team is already speaking to Universities and stakeholders in the sector to enable this upskilling via STEM workshops in visitor centres, collaboration with local colleges and apprenticeship centres.

  Tackling economic inequality

  We are committed to reduce economic and social inequalities through local initiatives for the future workforce or by supporting inclusion and diversity initiatives, for example:; - In 2020, we organised “Virtual Worlds”/STEM Day and worked with the STEM Champion company to invite local schools in our Cambridge and Coventry offices to show Year 8 students the power of virtual technology.; - Our 30 STEM Ambassadors across our 8 UK offices meet on a monthly basis to review the implementation of DIVERSITY in our STEM strategy. We have decided to focus our STEM activities exclusively towards under-represented populations and to increase inclusion in the scientific and engineering world in the UK.; Finally, regarding other social environmental initiatives:; - We have renewed our membership with the BITC (Business in the Community) and are discussing various initiatives. In 2022, we have signed the BITC Race at Work charter and have monthly webinar sessions surrounding topics on cultural awareness.; - Dassault Systèmes ranked #9 in the Corporate Knights 2022 Top 100 Most Sustainable Corporations in the World and was listed in the Clean200, the annual list of publicly traded companies offering sustainable energy transition solutions.; - We launched the “Sustainability Compass” in 2021 to commit to internal and external change to reach carbon neutrality by 2035: A three pillar strategy focusing on reducing employees’ footprint, harmonizing our software portfolio to focus exclusively on solutions that have a positive environmental impact and collaborating with over 5000 stakeholders externally on the topic in the next 5 years. We also launched an internal online community, gathering all Dassault Systèmes’ employees willing to contribute to the company’s ambition and commitments towards sustainability.

  Equal opportunity

  We have created a Sustainability Committee, bringing together 3DS executives to drive our inclusion strategy and support our action plan. In addition, every year we celebrate our five Inclusion and Diversity pillars in many ways, and can count on our local Champions to support and create awareness both internally and externally.

  Wellbeing

  We are encouraging our workforce to look after their mental health and organise every year a “mental health week” or “well-being days” allowing employees to attend training sessions linked to mindfulness, stress reduction, and discuss the topic in team meetings to remove stigma around such conversations.; - The Northern Europe leadership team also attends regular training sessions on the impact of mental health pressures on employees and their performance to spot early signs of concern.; - Employees across functions are also encouraged to volunteer (STEM activities in local schools and at national and regional events, “clean up” days, volunteering in local charities such as AgeUK, Crisis, etc.) as multiple studies have shown that this contributes to improved mental health in the workforce. More information on volunteering is provided below.; - Following some information received from Mental Health First Aid England (MHFA), a UK Mental Health First Aider Pilot is also being launched in Spring 2022 in Dassault Systèmes UK: whereby 3 employees from each of our 8 UK offices (Coventry, Cambridge, London, Knutsford, Oxford, Belfast, Nottingham, Sheffield) are being trained to become Mental Health First Aiders. This training will teach the skills needed to provide initial help, support and signpost employees to the relevant professional help.; - We are also committed to engaging with local communities to improve well-being through innovation. During the COVID19 crisis, we made our technology capability available to the global ventilator community - including start-ups, students, Universities and volunteers in the UK

Pricing

• Price: £250 to £10,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Startup Offer is provided; Academic Offer is provided. ; More details can be submitted upon request.
• Link to free trial: https://www.3ds.com/cloud/evaluation-offer

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pola.dwernicki@3ds.com. Tell them what format you need. It will help if you say what assistive technology you use.