ITHQ LTD

ITHQ Network Assurance and Automation Solution

By integrating the advanced capabilities of IP Fabric's Network Assurance and BackBox's Network Automation, our solution offers a singular, robust platform for ensuring network performance, reliability, and security, notably in hybrid environments encompassing on-premise, cloud services, and distributed workforce settings.

Features

• Dynamic network visualisation and inventory management.
• Ensures operations meet business intents securely.
• Real-time network health insights and fixes.
• Reduces manual network configuration errors.
• Regular network device backups with quick restoration capabilities.
• Integrated, proactive network issue resolution.
• Manages network device lifecycle efficiently.

Benefits

• Automates tasks, saving labor, reducing downtime, and expediting projects.
• Rapid, accurate network changes meet business and security needs.
• Efficiency gains, less consultant need, reduced downtime lower costs.
• Scalable, future-proof investment avoiding frequent overhauls.

£140 a device a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

791639724647493

Contact

Dale Nursten
02039977979
bidteam@ithq.pro

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Must have internet access
• System requirements: A VPN is required between the service and customer site/s

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 8x5xNDB
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Two levels of support are offered: 8x5x4 and 8x5xNBD. Support costs are based on size and complexity of the deployment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ITHQ will support the on-boarding of the solution with an agreed Scope of Works document customised to meet the customers' requirements. Both IPFabric and Backbox offer a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. ITHQ also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. ITHQ also have professional services who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Customers can Export their BackBox device backups from the local BackBox instance to an external location for additional backup retention needs. BackBox currently supports exporting device backups on a schedule to external locations of SCP, CIFS, SFTP, NFS, AWS S3, AWS Glacier, or AWS Glacier + SSO. ; ; IPFabric allows data to be exported to csv.
• End-of-contract process: At the end of a contract, you will have the opportunity to collect and transfer any data possible to export. If you request that ITHQ delete all of your data, the request will be processed within 14 days. No additional fees apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is a web based API and is shipped as part of the web frontend. ; The API consists of a set of separate methods; Requests and responses between the clients and the API are encoded using the JSON format.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dashboards, queries and even custom automations can be requested.

Scaling

• Independence of resources: Cloud components are hosted in AWS. Rapid increases in CPU, memory, storage, and networking capacity are performed on demand to meet the scaling and performance needs of enterprise customers.

Analytics

• Service usage metrics: Yes
• Metrics types: There are numerous built in reports covering systems functions such as Backup status, device access, pathing checks, devices status and many more.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IPfabric and Backbox

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported using the web frontend or API.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON - Via the API
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: During the term of Customer’s subscription, the Service will perform in accordance with and subject to this Service Level Agreement (“SLA”). ITHQ's target is 100% System Availability. If the System Availability during a given month is less than 99.95%, Customer may be eligible for a credit (“Service Credit”), which is the sole and exclusive remedy for any failure to meet the SLA.
• Approach to resilience: ITHO maintains a Business Continuity Plan for the platform. The primary goal of this plan is to ensure organisational stability, as well as coordinate recovery of critical business functions in managing and supporting business recovery in the event of disruption or disaster. Thus, the plan accomplishes the following: • Ensures critical functions can continue during and after a disaster with minimal interruption; • Identifies and decreases potential threats and exposures; and • Promotes awareness of critical inter-dependencies. We can share a high-level overview of our Business Continuity Plan for the platform upon request.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised users / groups will be able to access the management interface or support portals.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 15/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: These are available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Will be provided by ITHQ upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Policies will be provided by ITHQ upon request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Policies will be provided by ITHQ upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: Policies will be provided by ITHQ upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  ITHQ runs a corporate social responsibility programme called Life In IT in South East England. Life In IT allows us to recondition tech devices donated from businesses headed for disposal and pass them on to local non- profit organisations that put them to great use. Schools in particular are now benefitting from free technology that creates fresh learning opportunities through increased access to education platforms for more students.

  Equal opportunity

  ITHQ runs a corporate social responsibility programme called Life In IT in South East England. Life In IT allows us to recondition tech devices donated from businesses headed for disposal and pass them on to local non- profit organisations that put them to great use. Schools in particular are now benefitting from free technology that creates fresh learning opportunities through increased access to education platforms for more students.

Pricing

• Price: £140 a device a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.