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GIGASTREAM LIMITED

Comprehensive Cloud Expertise for Microsoft Teams Phone

Gigastream offers comprehensive cloud support services, tailored to your individual needs, for the Microsoft Teams Phone portfolio in public, private and hybrid voice environments.

Features

  • Support with strategy, design and planning of Microsoft voice solutions
  • Plan, deploy and operate Microsoft Teams Phone
  • Design, deliver and operate voice and video calling solutions
  • Define and deliver your digital voice transformation
  • Integrate existing on-premise and multi-cloud solutions
  • Support with the operation and delivery of Microsoft cloud solutions
  • Microsoft Azure, Microsoft 365, Dynamics 365 and Office 365 Expertise
  • Assistance with migration from on-premise environments
  • Support for migration from other cloud services
  • SIP integration and ISDN / PSTN withdrawal support

Benefits

  • Accelerate your journey to a modern calling solution
  • Ensure a seamless transformation
  • Integrate with existing on-premises solutions
  • Reduce calling costs
  • Reduce risks and costs through proven methodologies
  • Expedite return on your investment in the Microsoft cloud portfolio
  • Reduce risk and increase clarity in your Microsoft cloud transition
  • Prepare for withdrawal of the ISDN and PSTN networks

Pricing

£200 to £2,360 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@gigastream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 9 2 5 5 2 7 1 1 1 7 6 8 3 9

Contact

GIGASTREAM LIMITED Christopher Sharp
Telephone: 01865 304050
Email: digitalmarketplace@gigastream.co.uk

Planning

Planning service
Yes
How the planning service works
Support to strategize, plan, develop and implement cloud voice solutions throughout your transformation journey.
We help customers understand possibilities, define requirements, design, plan, build, test, migrate and implement cloud voice solutions.
Supporting your transition to modern calling platforms and integration with on-premise environments.
We help drive operational efficiencies, meeting your immediate operational needs whilst building and optimising for tomorrow.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Teams Phone
  • Microsoft Teams approved SIP providers
  • Microsoft 365
  • Skype

Training

Training service provided
Yes
How the training service works
User Adoption and Change Management Training signposts your knowledge workers and business leaders to the materials they need to deal with the culture, motivation and reinforcement of changing behaviours to help drive adoption and value from digital transformation.
Operational Readiness Training signposts your technology focussed staff to the training materials and operational readiness sessions they need to ensure they are able to maintain the health of your platform and services.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Teams Phone

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Gigastream supports migration to Microsoft Teams Phone from traditional on-premise, SIP, and public cloud telephony solutions and the integration of Microsoft Teams Phone with existing solutions.
Gigastream cloud support engineers can support all stages of your migration or integration journey.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Teams Phone
  • SIP
  • Voice and Video Calling

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Gigastream's experienced test professionals can support all aspects of quality assurance and performance testing throughout the design, deployment, implementation, operation and iteration lifecycle.
Our test and quality assurance services support cloud solution deployments and line of business application development projects.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Gigastream provide cloud support services to assist with all aspects of your unified communications journey, whatever stage you may be at.
In addition to supporting Microsoft Teams Phone we can assist with integration to and support of most common Public, Private and Hybrid voice solutions.
We can help you integrate with technologies including SIP, ISDN and PSTN solutions including Q.931 and SS7 signalling.
Application compatibility including Skype, Cisco CallManager and Unified CallManager Express as well as products from Avaya, Siemens, Asterisk and many other vendors.

Service scope

Service constraints
Cloud service licences (e.g. Microsoft Teams licensing) are not included with this service and are to be purchased separately. Constraints may apply to the scope of work agreed with your organisation. These will be clearly documented in the Call-Off contract.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times and coverage hours are dependent upon the nature of the engagement. Service options are available up to 24x7 15 minute responses.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Basic support is provided free of charge covering billing and subscription management. Paid-for support provides improved coverage and response.
Support options include Business Hours, Extended Business Hours and 24x7 with options for Break/Fix cover to extend beyond core support times. Support can be offered online-only or via telephone, catering for office hours through 24x7 mission critical operations.
A technical account manager and cloud support engineer can be assigned depending upon the nature of the engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Supporting carbon reducing IT initiatives in the fight against climate change

Covid-19 recovery

Supporting improvements in economic and public health outcomes following the Covid-19 pandemic

Tackling economic inequality

Evolutionary digital solutions can support offering services to financially and digitally excluded consumers

Equal opportunity

Digital solutions can support clients in offering inclusive services without boundaries

Wellbeing

Digital solutions can improve public wellbeing by reducing the burden to access or operate services

Pricing

Price
£200 to £2,360 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@gigastream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.