Stone Technologies Limited Trading as Converge Technology Solutions

Converge - Arctic Wolf Managed Security Awareness

Arctic Wolf Managed Security Awareness tackles human risk with fully managed, bite-sized microlearning and phishing simulations. Delivered twice monthly, always fresh and threat-driven, it builds a resilient security culture, reduces phishing incidents by 36%, and keeps employees engaged without adding admin overhead.

Features

• Microlearning Sessions – Short, engaging lessons delivered fortnightly
• Prepackaged Phishing Simulations – Realistic tests with instant follow-up training
• Seamless Integration – Delivered via inbox, no login, simple adoption
• TruClick™ Technology – Filters false positives from phishing simulation data
• Fully Managed – No admin overhead, easy deployment and maintenance
• Always Fresh Content – Lessons updated based on emerging threats
• Account Takeover Detection – Monitors dark web for compromised credentials
• Simple portal for user effectiveness, management tracking & reporting
• MS EntraID or 365 AD, on-prem Active Directory, Google Workspace
• Industry-Specific Tracks – Customised content for healthcare, education and others

Benefits

• Reduces Human Risk – Minimises breaches caused by employee mistakes
• Improves Engagement – Bite-sized lessons keep staff attentive and informed
• Boosts Retention – Microlearning improves knowledge retention up to 200%
• Cuts Phishing Incidents – Proven 36% reduction in phishing-related tickets
• Strengthens Security Culture – Builds proactive behaviour across the organisation
• Saves Time – Fully managed delivery eliminates admin overhead
• Keeps Content Fresh – Lessons updated regularly for emerging threats
• Tailors Learning – Role-based and industry-specific content for high-risk groups
• Fits Workflows – Delivered via inbox, completed in three minutes.
• Arctic Wolf SecOps Warranty of up to $3m available

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

792773432259673

Contact

Antony Mellor
03332 416 722
tenders@convergetp.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Arctic Wolf Managed Detection and Response, Arctic Wolf Managed Risk
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Win

User support

• Email or online ticketing support: Yes
• Support response times: "You can contact Arctic Wolf for assistance at +44 800 260 6438 or the toll-free number; found at https://arcticwolf.com/toll-free/ for your location. You may also access the Arctic; Wolf Support Center via email at support@arcticwolf.com. "
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/a
• Onsite support: No
• Support levels: "Arctic Wolf provides Concierge-focused support to all customers, regardless of size or spend. ; ; Our model includes full onboarding of the solution with our onboarding organisation,, propietary threat intelligence engineering from Arctic Wolf Labs, dark web scanning for Account Takeover threats. Each customer is also aligned to a Customer Success Manager for account management, checkins and healthchecks.; ; Full Managed Security Awareness service scope can be seen here: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/ma_product_description.pdf"
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "Arctic Wolf offers a white glove installation service with Arctic Wolf Concierge ; Onboarding. It streamlines the deployment of the solutions before the service begins. ; Every customer is assigned a Concierge Onboarding team that coordinates every step of ; the process–from gathering requirements, to portal access,; to testing and validation. This is typically delivered online and remote by Arctic Wolf resources, supported by user documentation available at https://docs.arcticwolf.com"
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At time of or immediately before expiration, Arctic Wolf can support a manual transfer of all retained raw log data using cloud object transfers, specifically Amazon Web Services S3 bucket transfer. The customer will be responsible for the target bucket and associated costs.
• End-of-contract process: After the customer has optionally extracted the data, we ensure data is rendered unreadable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Arctic Wolf provides the Unified Portal; a cloud-based management experience to allow users to interact with the Managed Security Awareness service. The portal unifies detection & response, vulnerability management, threat intelligence, security journey, incident response, ticketing into a single management place. The portal allows admins to view and take actions on their security awareness program - customise the program or send bespoke trainings to users, build reports for management and much more
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/a
• API: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. Arctic Wolf is architected to be a multi-tenanted, highly scalable service for tens of thousands of customers. More information available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: Our UI provides user access metrics, and are also given as part of quarterly account reviews with the aligned Customer Success Manager
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AWS Data Center Physical Controls (inherited), AWS Data Encyption (configured), Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers are able to export data in a variety of ways - extracting raw log/vulnerability data via CSV, producing high-level and low-level reports via PDF, or generating presentation material for customer use.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF - reports
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: At this time and as a standard operating practice, we do not include specific availability SLOs in our solutions agreement.
• Approach to resilience: Handled by the underlying cloud provider (AWS). More information available on request.
• Outage reporting: Email alerts, reported in Arctic Wolf unified portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Other user authentication: See: https://docs.arcticwolf.com/bundle/m_federated_authentication/page/federated_authentication.html
• Access restrictions in management interfaces and support channels: Management interfaces are limited to AW personnel. Support Requests can only be placed by personnel authorized by the customer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type II
• Information security policies and processes: Arctic Wolf maintains Information Security Policies, Standards and Procedures as part of our Information Security Management System (ISMS). which is implemented based on AICPA's Trust Services Principles and ISO 27001/27002 as well other leading industry frameworks.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: AICPA's Trust Services Principles and ISO/IEC 27001 - Application and infrastructure related changes follow an established change management process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Regular Vulnerability Assesments by internal and external parties and Annual Penetration Test by an independent third party. Findings are addressed in line with AW security policies and standards
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Arctic Wolf Managed Detection and Response services are used.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Arctic Wolf maintains an Information Security Incident Response plan. All Security Incidents follow the defined incident response process in the plan.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Saturday 25 October 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 49effaaa-2455-4f07-b6bb-4ef98d66a985
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c10380c-bd62-47e4-a31b-ffb1d157a207
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.