Neologik

Neologik Platform

Neologik is an enterprise platform to manage AI models, agents, workflows and templates for multi-purpose business automation.

Features

• Hosted in your IT infrastructure, inheriting your security controls
• Off-the-shelf enterprise AI platform
• Role-based access control and identity integration
• Data ingestion from multiple structured and unstructured sources
• Configurable AI agents and workflows for high-value processes
• Integrated large language model orchestration
• Native Microsoft 365 integration: Teams, Copilot and Office plugins
• Supplier-managed updates and patching
• Library of pre-built industry and function-specific AI agents
• Full audit trail and explainability for every AI decision

Benefits

• Full customer control over data and security
• Rapid deployment with minimal technical effort
• Reduced operational risk through managed updates
• Improved productivity through automated AI workflows
• Scalable platform supporting organisational growth
• Faster insight generation from enterprise data
• Simplified compliance and audit readiness
• Flexible configuration without custom development
• Accelerated time-to-value for AI adoption
• Long-term partner support throughout your AI adoption journey

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@neologik.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

792911168465860

Contact

Neil Marley
07545 950600
sales@neologik.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No particular constraints
• System requirements: Microsoft Azure Tenant & Subscription

User support

• Email or online ticketing support: Yes
• Support response times: Within 1-day, Mon - Fri, 9.00am - 5.00pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: All engagements are delivered by dedicated teams, with service support provided during normal business hours for the life of the engagement. Out-of-hours and extended support can be provided by prior contractual arrangement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a white glove service to assist the Customer's Engineers to install the Neologik Platform into their Azure environment, and the Teams App for the Users. We also provide training on the Neologik Context Engine, which is an administration interface to allow the Customer to control aspects of the solution, such as Documentation Governance. Please see the Cloud Support Services information for additional Services provided.
• Service documentation: No
• End-of-contract data extraction: At the end of the contract the licenses expire, the Customer will stop using the service. All data is held in their environment.
• End-of-contract process: At the end of the contract, the Customer will be given the opportunity to renew. Should they decide not to do this, then they will stop using the platform at the end of the license period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We utilise Microsoft Teams and Copilot so the differences as per the Microsoft applications
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Neologik Context Engine that allows you to manage knowledge, agents, prompts, plugins, functions and workflows
• Accessibility standards: None or don’t know
• Description of accessibility: We use accessibility guidelines in the UI build
• Accessibility testing: None as yet but we plan to
• API: Yes
• What users can and can't do using the API: We configure the API for customers it's not for customers to use directly
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Fully customisable and extensible as deployed into a customers Azure subscription

Scaling

• Independence of resources: The Neologik Platform is installed into the Customer's Azure environment directly. Therefore, there is nothing being shared with other Neologik Customers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: We use the built in Microsoft Azure standards
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Customer Users with access to the Neologik Context Engine will be able to download any data that is held. This all resides with the Customer's Azure Environment.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Microsoft Word
  • Microsoft Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Neologik aims to provide 99.5% service availability for all production systems and platforms, excluding scheduled maintenance windows. Planned maintenance will be communicated in advance wherever reasonably possible.
• Approach to resilience: High availability is achieved by designing systems to minimise downtime and ensure continuity of service even during component failures. By leveraging Azure Kubernetes Service (AKS), workloads can be distributed across multiple nodes and availability zones, with built-in health monitoring, automated restarts, and self-healing capabilities. This architecture enables applications to remain resilient, scalable, and fault-tolerant, ensuring consistent service delivery and meeting enterprise-grade availability expectations.
• Outage reporting: Email alerts to customers or integration with their ITSM

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Neologik restricts access to management interfaces and support channels through a combination of technical controls, role-based permissions, and operational procedures. Access is granted strictly on a least-privilege basis and limited to authorised personnel with a defined business need. Management interfaces are protected using strong authentication mechanisms, including multi-factor authentication, and are accessible only from approved devices or networks where applicable.; ; Role-based access control is used to separate administrative, operational, and support functions, reducing the risk of unauthorised or excessive access. Access rights are reviewed regularly and promptly revoked when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Neologik follows a structured set of information security policies and operational processes aligned with recognised industry best practice, including ISO/IEC 27001 principles and Microsoft security frameworks.; ; Our information security approach includes a formal information security policy defining governance, accountability, and risk management for information assets. Access control and identity management are enforced through role-based access, least-privilege principles, multi-factor authentication, and regular access reviews. Data protection and privacy controls ensure GDPR-aligned processing, secure data handling, encryption in transit and at rest, and data minimisation.; ; We maintain documented incident management and breach response procedures covering detection, escalation, containment, notification, and post-incident review. Risk assessment and threat management are performed regularly to identify and mitigate technical, operational, and supplier risks. Secure development and change management processes ensure solutions are designed securely, reviewed, and deployed in controlled environments.; ; Neologik also applies supplier and third-party security assessments, business continuity and resilience planning, and ongoing security awareness training for staff and contractors. Where required, we provide supporting documentation and operate within client-certified or cloud-certified environments to meet contractual and regulatory obligations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Neologik operates formal configuration and change management processes designed to maintain system stability, security, and service continuity while enabling controlled and auditable change.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Neologik operates a structured vulnerability management process to identify, assess, and remediate security weaknesses in a timely manner. Vulnerabilities are identified through platform security tooling, supplier advisories, and threat intelligence feeds. Identified issues are risk-rated based on severity, exposure, and business impact, and prioritised for remediation. Patching and mitigation actions are implemented in line with defined timescales, with critical vulnerabilities addressed as a priority. Changes are tested where appropriate and tracked through change management processes. Remediation outcomes are verified, documented, and reviewed regularly to support continuous improvement and risk reduction.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Neologik operates protective monitoring processes designed to detect, investigate, and respond to security events in a timely and proportionate manner. Monitoring is implemented across infrastructure, platforms, and applications using cloud-native security and logging tools. Security-relevant events such as authentication activity, access anomalies, configuration changes, and system errors are logged and reviewed. Alerts are triaged based on severity and potential impact, with defined escalation and incident response procedures for higher-risk events. Logs are retained in line with operational and regulatory requirements and reviewed periodically to identify trends, support investigations, and continuously improve security posture.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Neologik operates a structured incident management process to ensure security and service incidents are handled consistently, effectively, and transparently. Incidents are logged, categorised, and prioritised based on impact and urgency. Clear escalation paths and response roles are defined to enable timely containment and resolution. Where required, affected stakeholders are informed in line with contractual and regulatory obligations. Remedial actions are implemented to restore normal service, and incidents are formally closed following verification. Post-incident reviews are conducted for significant incidents to identify root causes, lessons learned, and improvement actions, supporting continual improvement of operational resilience and security.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 8%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F01e1464-c7f0-4223-9b4d-4ea36ce3f55d
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@neologik.ai. Tell them what format you need. It will help if you say what assistive technology you use.