dsp managed services

Google Cloud Platform (GCP) support

Provision of all required support services to build and maintain GCP landing zones and Production environments including, IaaS, PaaS and SaaS services available with GCP.


  • ITIL, responsive service desk
  • Enterprise level monitoring and alerting solution
  • Highly proactive stance 72% of incidents picked up via monitoring
  • 24*7 support or business hours
  • Flexible/elastic approach to support to handle fluctuations in support
  • Highly skilled resolver groups
  • Regular reporting both service desk and metric based
  • Access to portals including monitor and alerts
  • A rolling year of QoS data kept enabling trend analysis


  • Cost effective support
  • Compatible with existing teams or as sole support provider
  • Increased stability of mission critical databases and servers
  • Reduced downtime
  • Easy and priority access to DSP-Explorer's consultancy arm
  • Increase your return on investment


£1,500 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

7 9 3 0 5 0 0 1 6 8 0 7 9 3 6


dsp managed services Jonathan Cowling
Telephone: +44 (0) 203 880 1686
Email: jonathan.cowling@dsp.co.uk


Planning service
How the planning service works
All cloud software and hosting requirements are reviewed during a scoping phase performed as part of all new customer project engagements, the output of which is included in a project plan for review an sign off by the customer.
Planning service works with specific services


Training service provided

Setup and migration

Setup or migration service available
How the setup or migration service works
We have a team of experienced consultants who specialise in cloud migrations. A full analysis of the customers service requirements is undertaken in order to design and fully document the steps needed to deliver a successful cloud migration.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Where requested, we would run a PoC in parallel with the existing service to demonstrate quality and performance ahead of sign off.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Managed support services are provided for the database platform and infrastructure cloud services, including virtual networking, in conjunction with the cloud provider, to identify and resolve issues on the customers behalf.

Service scope

Service constraints
All support services are provided remotely. Only cloud platform and infrastructure services are supported, end-user applications and application data are the responsibility of the customer or application vendor.

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 hour response times for contracted customers based upon SLA.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
There are three main support contract types:
- 24/7 Proactive Support
- 24/7 Reactive Support
- Business Day Reactive Support
Services are priced based upon the following component parts:
- Scale - number of services supported
- Service desk retainer
- inclusive incidents

All contracts will be led by a Commercial Account Manager and Technical Account Manager backed up by the wider service delivery teams.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google Cloud Platform

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British assessment bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Equal opportunity

Equal opportunity

DSP-Explorer is committed to ensuring all staff, regardless of race, disability, gender, gender reassignment, pregnancy and maternity, religion or belief, marriage or civil partnership, sexual orientation or age (protected characteristics for the purposes of the Equality Act 2010) or any other unlawful reason are treated fairly and are offered access to opportunities on an equitable basis. DSP-Explorer is committed to avoiding unlawful discrimination and will not tolerate harassment, victimisation or discrimination. Selection for employment, promotion, training or any other benefit will be based on aptitude and ability. All employees will be helped and encouraged to develop their full potential and talents, and the resources of the workforce will be fully utilised to maximise the efficiency of the company. Our staff will not discriminate directly or indirectly or harass any colleague, resident or another service user on a partner because of one of the protected characteristics above.


The Company has a duty to ensure that the place and conditions in which employees work serve to protect both your physical and mental welfare. The Company’s policy is to exceed the minimum requirements of the law where possible and to provide sufficient resources to fulfil this commitment. The Company will also ensure that systems are in place to maintain, monitor and, where necessary, improve safety in the workplace. Everyone working for the Company is expected to achieve these standards through commitment, co-operation and effective communication, and consider these requirements to have equal or higher priority to other business needs. The policy will be reviewed at least annually and more often if the business changes in nature or size. We recognise the value of employee/employer consultation on health and safety matters and therefore any revision needed to improve safety standards will be made in consultation with staff members.


£1,500 an instance a month
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.