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IBM UNITED KINGDOM LIMITED

IBM - HashiCorp Vault

Vault secures your infrastructure by centralising secrets, credentials, and encryption keys, automating access, and enforcing policies. It reduces risk, prevents unauthorized access, and simplifies compliance, enabling teams to move faster and safely manage applications and cloud resources across multi-cloud and on-premises environments. Protect critical data effortlessly with Vault. Secrets Management

Features

  • Secrets - securely store and manage credentials and keys
  • Encryption - encrypt data at rest and in transit
  • Authentication – Verify users, machines, and applications
  • Authorization – Control access with policies and roles
  • Auditing – Track all access and usage events
  • Tokenization – Issue dynamic secrets and tokens
  • Revocation – Revoke credentials automatically or on-demand
  • Replication – Sync data across clusters or regions
  • Integration – Connect with cloud, CI/CD, and apps
  • Automation – Programmatic management of secrets and workflows

Benefits

  • Secure sensitive credentials across all cloud and on-premises systems
  • Automate secrets delivery to applications and infrastructure
  • Enforce access policies consistently across teams and environments
  • Audit all activity for compliance and operational insight
  • Rotate keys and tokens automatically to reduce risk
  • Integrate with CI/CD pipelines for faster deployments
  • Manage user and machine access centrally
  • Detect unauthorized access and prevent breaches proactively
  • Scale secrets management across multi-cloud and hybrid environments
  • Simplify compliance reporting and operational governance

Pricing

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 9 3 5 4 5 5 2 4 4 7 4 2 9 1

Contact

IBM UNITED KINGDOM LIMITED Anne-Marie Wheeler
Telephone: 0207 202 3000
Email: ukcat@uk.ibm.com

About your service

Service categories

PaaS

Integration and Orchestration

  • Integration software

Service scope

Service constraints
N/A Please contact sales
System requirements
  • Operating System Linux preferred, Windows macOS supported for development
  • CPU Minimum two cores, four recommended for production deployment
  • Memory Eight to thirty two gigabytes RAM required for production
  • Storage SSD storage required, persistent disk for secrets and logs
  • Network TCP/IP connectivity required, secure ports for Vault communication
  • TLS Certificates Mandatory encrypting all client and server traffic communication
  • User Permissions Vault runs as dedicated nonroot user for security
  • Memory Locking mlock enabled prevents secrets from swapping to disk
Cloud deployment model
  • Public cloud
  • Hybrid cloud

User support

Email or online ticketing support
Yes
Support response times
https://support.hashicorp.com/hc/en-us/requests/new
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
Gold Support:

Severity 1 (Urgent): ~60 minutes first response

Severity 2 (High): ~4 business hours

Severity 3 (Normal): ~8 business hours

Severity 4 (Low): ~24 business hours
Silver Support:

Slower response windows (e.g., 8–24 business hours, depending on severity)
Support available to third parties
Yes
AI chatbot
No

Onboarding and offboarding

Getting started
HCP Vault provides comprehensive getting started resources to help users quickly deploy and use managed Vault. Official tutorials guide users through creating an HCP Vault Dedicated cluster, accessing it via the web interface, CLI, or API, and securely storing and retrieving secrets. Additional guides cover authentication methods, policy management, namespaces for multi-tenancy, and integrating Vault with applications and automation tools. Operational tutorials explain scaling, disaster recovery, and ongoing management using Terraform. All documentation is maintained by HashiCorp and is available through the developer portal, making it easy for teams to onboard, learn best practices, and operate Vault securely in production environments.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract, users can extract their data from HashiCorp Vault using supported export and backup mechanisms. Secrets, policies, and configuration data can be retrieved via the Vault API or command line interface. Users may also create and download encrypted backups or snapshots, depending on the deployment model. All data remains under customer control, and users are responsible for securely storing extracted data before service termination.
End-of-contract process
At the end of the contract, users retain access to the service until the agreed expiry date. During this period, users can extract all data using the web interface, API, or command line tools. After contract expiry, access is disabled and customer data is securely deleted in accordance with IBM and HashiCorp data retention and security policies.

The contract price includes the Vault service subscription, platform operations, maintenance, updates, security patching, and the agreed support level. Any usage beyond contracted limits, optional premium support tiers, professional services, or extended data retention and migration assistance are charged separately.
Documentation accessibility standard
WCAG 2.2 AA

Using the service

Web browser interface
Yes
Using the web interface
Users access Vault through a browser-based GUI.

Enables visual management of secrets, policies, and audit logs.

Supports creating, reading, updating, and deleting secrets interactively.

Provides dashboards for monitoring system health and usage metrics.

Ideal for administrators, auditors, and non-CLI users.
Web interface accessibility standard
WCAG 2.2 AA
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
Vault exposes a RESTful API for all functionality.

Allows programmatic secret management, authentication, and policy enforcement.

Supports automation in CI/CD pipelines or application workflows.

Integrates with external tools like Kubernetes, Terraform, and custom scripts.

Enables highly customizable automation and orchestration of secrets.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Users can fully manage HashiCorp Vault using the command line interface. The CLI allows users to install Vault, initialize and unseal the service, configure storage backends, enable authentication methods, and activate secrets engines. Users can create, read, update, and delete secrets, define access policies, manage users and tokens, and rotate credentials securely.

The CLI supports making configuration changes in real time, including updating policies, modifying roles, revoking access, enabling integrations, and automating tasks through scripts and CI/CD pipelines. It is commonly used for repeatable, automated, and operational workflows.

Limitations include permission-based restrictions enforced by Vault policies, meaning users can only perform authorised actions. The CLI does not provide visual dashboards or reporting, which are available through the web interface. In managed SaaS environments, some low-level system configuration actions may be restricted. The CLI also requires technical expertise and is less suitable for non-technical users.

Scaling

Independence of resources
HCP Vault ensures user resource independence through dedicated, isolated clusters for each customer. Compute, memory, and storage are allocated per cluster, preventing other users’ demand from affecting performance. Multi‑region and multi‑availability zone deployments provide redundancy and load balancing. Monitoring detects resource contention, and automated scaling or replication maintains stability. Users control their policies, secrets engines, and authentication, ensuring operations remain fully independent from other tenants.
Usage notifications
Yes
Usage reporting
  • API
  • Email
Optimising consumption
Yes
Automatic scaling
Yes

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
Resource tagging
Yes
FOCUS resource tagging
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

What’s backed up
  • Encrypted secrets stored within Vault key value engines
  • Access policies defining permissions and identity based controls
  • Authentication method configurations for users applications and machines
  • Audit logs recording access requests responses and security events
  • Vault namespaces enabling multi tenancy and organisational separation
  • Dynamic credential metadata for databases clouds and services
  • Encryption keys and key lifecycle management metadata
  • Disaster recovery replication state and cluster configuration metadata
  • Lease information tracking secret expiration renewal and revocation
  • Token metadata including creation expiration policies and usage
Backup controls
Users control backups through Vault configuration, APIs, and automation tooling. They can choose what data is included, such as secrets, policies, or audit logs, based on the storage backend and deployment model. Backup frequency and schedules can be customised using external backup tools, snapshots, or replication features. In managed cloud offerings, automated backups are handled by the service, while users retain control over export timing and retention.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team
Backup and recovery
Yes
RPO/RTO
Yes

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA for HCP platform: https://portal.cloud.hashicorp.com/sla
Approach to resilience
HashiCorp Cloud Services, including HCP Terraform and HashiCorp Cloud Platform (HCP) services, are currently hosted in the public cloud. HashiCorp utilizes cutting-edge cloud management technologies, minimizing single points of failure and automatically replacing ineffectual components.
Outage reporting
HCP Vault Dedicated issues are reported to https://status.hashicorp.com

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
For customer administrative users, RBAC is based on Platform's security model.

HashiCorp SRE and SE access is granted on a least privileged and all access is time-bound.
Users who need access are subject to an approval chain. Their right to request access is revoked after 90 days.
Users have the right to request access, they are authenticated through an internal system.
Admin access to production systems is limited to 15mins before re-authentication.
Access for support teams to read hashed audit logs is granted for 30 days.

HashiCorp act as SRE for HCP Vault, HashiCorp doesn't have access to your data.
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
User-defined

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001 certification, SOC 2 Type II, vendor provided

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
"HashiCorp maintains all clusters on the most recent major and minor versions of HCP Vault. Within a major release family, the most recent stable minor version will be automatically maintained for all tiers. Major versions are automatically maintained for the Development and Starter tiers. For Standard and Plus tiers, you are able to:

- Set a maintenance window in which HCP Vault will attempt to upgrade their cluster to the most recent available major version.

- Defer upgrade, and opt to upgrade manually up to 30 days from the time of availability of the latest version.
"
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
"HashiCorp uses the Common Vulnerability Scoring System (CVSS) for all vulnerabilities within scope of this standard. Each vulnerability must be assessed by the Security Team to determine the CVSS rating by completing the NIST CVSS v3.1 Calculator.
For a High severity vulnerability we aim to have a response timeline of 5 business days."
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
"At least annually or when significant changes have occurred, HashiCorp will conduct an independent review of the approach to managing information security and its implementation. Additional third party reviews may be performed at least annually as necessary.
Information systems should be regularly reviewed for compliance with HashiCorp’s information security policies and standards. The security team will use approved tools to check systems and networks for technical compliance as part of regular vulnerability assessment and penetration testing activity."
Incident management type
Supplier-defined controls
Incident management approach
"All HashiCorp employees and contractors must report any suspected incident or suspicious event within 24 hours of detection of an incident. Customers, community members, and vendors with access to HashiCorp Resources, or who act on behalf of HashiCorp must also report any suspected incident or suspicious event involving HashiCorp Resources within 24 hours of discovery.
Information security weaknesses, incidents, and events must be reported as soon as possible. Employees must notify the security team through email or slack. External parties who experience an incident or event should report it to the security team via email."
Post-quantum cryptography secure
Yes

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
AWS
How shared infrastructure is kept separate
Multi-tenancy and multi-instance

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We align to AWS Energy Efficiency Codes

Pricing

Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Contact sales
Link to free trial
Contact sales

Discount

Provide your minimum discount applicable to your baseline prices
0%

Formula for calculating price of your services

Formula for calculating price of your services

Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

Public Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing
see link below
Baseline Pricing - Web link
https://cloud.ibm.com/catalog/services/partner-with-technology-expert-labs
-
Minimum Discounting
0%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
new account, additional features, special security considerations
-
Additional sources of cost reduction
where we have an existing IBM Cloud account, where we have worked before, large scale can reduce unit costs

Private Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing
see link below.https://cloud.ibm.com/catalog/services/partner-with-technology-expert-labs

please contact IBM for more details
-
Minimum Discounting
0%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
new account, additional features, special security considerations
-
Additional sources of cost reduction
where we have an existing IBM Cloud account, where we have worked before, large scale can reduce unit costs

Mandatory certifications

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control of the Infrastructure

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?
Yes
Cyber Essentials Plus certificate Number
B44f7e8e-3a9e-4634-a3f0-72c81ffc4450

Non-mandatory Standards and certifications

ISO 28000:2022 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
Yes
CSA STAR accreditation date
Monday 16 October 2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/a
PCI certification
Yes
Who accredited the PCI DSS certification
Schellman Compliance, LLC
PCI DSS accreditation date
Friday 31 October 2025
What the PCI DSS doesn’t cover
N/A
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.