Somerford Associates Limited

Okta - Auth0 - Identity Management Platform

Auth0 Identity Platform is a cloud-based identity management service that helps organisations leveraging applications by providing a secure cloud-based identity platform to better understand, efficiently manage and intelligently engage their users. Auth0 provides an easy way to implement the most complex identity solutions across any technology stack or platform.

Features

• Adaptive context-aware security
• User Analytics & Progressive Profiling
• API authorisation for user, machine authentication and third-party authorisation
• Centralised management dashboard for easy access & better control
• Delegated Administration for granular and role-based control
• Extensibility- for customising, extending existing capabilities of the platform
• Single Sign On integrations for popular and custom applications
• Identity Providers integration to different data sources
• Lock widget - easily embeddable login box for all apps
• Delegation - Enables organisations to streamline their user identity flow

Benefits

• Ease of deployment, integration across any technology stack, environment
• A Variety of flexible deployment (public cloud, private cloud) options
• Speeds development, reduces risk by moving identity complexity to cloud
• Configuration is as easy as flipping switches
• Multiplatform Application Support for seamless experience across platforms
• Improved user efficiency, collaboration, better conversion and revenue
• Integrates seamlessly with existing investments and workflows
• On-demand enterprise scalability for unpredictable/predictable user traffic
• High availability, resiliency for services and available on AWS Marketplace
• Adherence to popular identity, security compliance standards and certifications

£17,355 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

793836677921733

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Okta has extensive list of integrations with can be viewed at https://www.okta.com/integrations/ however via various different types of connectors Okta can integrate most applications subject to scope.; ; Some main integration partners include:; Zoom; ServiceNow ; AWS; Slack; Office 365; Salesforce; VMware
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Auth0 has a video series dedicated to getting started and learning identity. In addition, Auth0 has documentation and quickstarts to help get started with the product. If on-site training is required, professional services can be available as a package. Information around what types of packages available through professional services can be seen here: https://auth0.com/docs/services/auth0-introduction.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Auth0's APIs can be utilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of an extension.
• End-of-contract process: At the end-of-contract the plan automatically gets converted into Free plan with limited features and support.; ; More details about plans: https://auth0.com/pricing

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Auth0 Identity service is provided in the form of SDKs and APIs allowing uniform usability on mobile, web and native applications.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Auth0 implements an API first strategy across the platform to provide extensive APIs for authentication and the management of the tenant. The Authentication API exposes Auth0 identity functionality, as well as those of supported identity protocols (such as OpenID Connect, OAuth, and SAML). The Management API allows the management of every aspect of the Auth0 tenant. The following links documents all the API endpoints using an interactive API Explorer interface. Product samples showing classic use cases leveraging the API is part of the provided documentation as well.; ; https://auth0.com/docs/api/authentication; https://auth0.com/docs/api/management/v2
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Auth0 offers a very customisation & extensible solution where customers can bring their own business logic and branding.; To name a few points, Auth0 allows you to customise the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customise the authentication and authorisation pipeline using Actions, Rules & Custom DBs, and many more.

Scaling

• Independence of resources: Being able to scale is only one part of the equation. Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Auth0 is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Auth0 has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Auth0 is never taken offline for updates or maintenance.

Analytics

• Service usage metrics: Yes
• Metrics types: https://auth0.com/docs/logs/streams; Log Streams to export events in near real-time.; ; Log Event Filters: https://auth0.com/docs/logs/references/log-event-filters; Lists the log filters for errors, warnings, and success events.; ; Log Event Type Codes: https://auth0.com/docs/logs/references/log-event-type-codes; Lists the event codes associated with log events.; ; Administrator and Developer Log Usage Examples: https://auth0.com/docs/logs/concepts/logs-admins-devs; Examples of how logs are used if you are an administrator or a developer.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Okta

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Auth0's APIs can be utilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% availability in Public AND Private Cloud
• Approach to resilience: At a high level, Auth0's availability strategy is rather simple, and yet very effective: we ensure that critical dependencies are redundant, we rapidly detect failures, and our failover is very quick. The Auth0 architecture implements redundant components at all levels such as:; - DNS; - Datacenter; - Application layer; - Storage; ; Auth0 has taken multiple steps to ensure extra availability. One important aspect is how the application is architected, including how user sessions are managed, how functionality is partitioned, how the availability of modules is prioritised , and how transient conditions are handled.; ; Auth0 is designed and built as a scalable, highly available, multi-tenant cloud service.; ; This highly reliable architecture is combined with solid operational processes and a culture of continuous improvement that constantly refines and improves Auth0 operations.
• Outage reporting: Public dashboard - https://status.auth0.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, Inc
• ISO/IEC 27001 accreditation date: 07/09/2020
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • SOC2
  • FedRamp

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Compliance can be found here: https://trust.okta.com/compliance; SOC 2 Type II Certified ; HIPAA; CSA Star
• Information security policies and processes: The Okta and Auth0 team understands the need for its service to be both highly available and secure, and every aspect of the organisation reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organisations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Auth0s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalised and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Okta utilises a number of monitoring tools with centralised logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work

Pricing

• Price: £17,355 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
• Link to free trial: https://www.okta.com/free-trial/FRT/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.