EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Secured Outcome based Applications Management Services

DXC Technology AMS based on ITIL 4.0 helps Government agencies, Public institutions, and related organizations help clients achieve business outcomes by moving from costly management & maintenance of software applications to innovative/flexible service-level models in a reliable and secured environment meeting all the required compliances to handle sensitive data.

Features

• End-to-end application services management (L2 & L3 support)
• Application Incident support and deployment of releases in Production
• Automation of support tickets for improving operational efficiency
• Deployment of security patches and upgrades in the Prod
• ITIL consistent service-management. Real-time reporting capability
• Outcome-oriented SLAs and KPIs for applications in scope of support
• Enhancements to the applications in scope of support
• Building APIs/integration services and setting up an API management solution
• Includes secured outcome based application management for RPA services
• Includes RPA (Robotic Process Automation) and RaaS Services

Benefits

• Ensures support processes are aligned to business needs
• Drives effective IT service delivery through industry standard methods
• Shifting “left” the resolution of incidents and service requests
• Automating repetitive and repeatable tasks; Improve Efficiency through Automation >90%
• Improves efficiency, performance, visibility, control, security, and cost management
• Optimised service delivery and minimised impact on operational continuity
• Eliminating the underlying root cause of incidents
• Minimised disruption to users and retraining as necessary
• Flexibility to alter levels of service as business needs change
• Technology-agnostic RPA services: BluePrism, Automation Anywhere, UIPath and Power Automate

£525 to £2,186 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

794060394981233

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Planning

• Planning service: Yes
• How the planning service works: DXC will conduct an initial assessment to understand the clients pain points, functional & non-functional requirements, current & target applications and technology landscape. Based on the assessment, DXC will provide recommendations and proposed implementation plan.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: For further information on how DXC Technology can assist in aligning your business needs to the type of digital transformation required to drive your department to the cloud. For further information please visit https://www.dxc.technology/uki or contact the UKPS Frameworks Team at ukpsframework.response@dxc.com.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Refer to DXC Services documents for details.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Refer to DXC 'Testing & Digital Assurance' services description document.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • Offensive Security Certified Professional (OSCP) Certification
  • CREST Assessor
  • Cyber Scheme Team Leader (CSTL)
  • Check Team Leaders (both Applications & Infrastructure)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Details upon application; including the following services (as applicable); • Program Governance ; • Program Management ; • Account Reporting ; • Application Transition ; • Service Transformation ; • Application Functional Support ; • Access Management ; • Regulatory Maintenance ; • Application Operations Management ; • Incident Management ; • Problem Management ; • "Application Service Automation" including; - Application Performance Management ; - auto resolution of incidents and service requests; - auto improvement and health checks; - auto management; • Adaptive Maintenance ; • Perfective Maintenance ; • Minor Upgrades ; • Minor Enhancements ; • Major Enhancements ; • Service Continuity Planning ; • Service Continuity Plan Execution & Validation ; • Service Continuity Plan Testing ; • DBMS Services ; • Hypercare ; • Service Validation and Testing ; • Documentation Maintenance ; • Knowledge Management ; • Operations Analytics ; • Service Improvement ; • Applications Database Management ; • Operational SLAs; • Cloud Spend Management; • Cloud Security Management

Service scope

• Service constraints: Service Level Agreements (SLA) apply and will be shared upon application.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Upon application; depending on agreed service levels
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: WCAG 2.0 support is provided.
• Web chat accessibility testing: Details upon application.
• Support levels: Details upon application

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £525 to £2,186 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.