Transputec Limited

Instant messaging (IM) and chat

We offer comprehensive services in designing, implementing, and supporting instant messaging and online meeting systems using Microsoft Teams or Cisco Webex. Our solutions ensure seamless collaboration, enhanced productivity, and robust security tailored to your business needs. Contact us to transform your communication infrastructure

Features

• Unified Communication Platform (Teams)
• Chat and Messaging
• Audio and Video meeting
• File Sharing and Collaboration
• Integration with M365

Benefits

• Teams is a collaboration platform combining chat, video & file
• Real-time messaging and threaded conversations for teams and channels
• Includes scheduling meetings, ad-hoc calls, and screen sharing.
• Share files, documents, and multimedia content within chat channels,

£3.30 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

794380015715215

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365, Cisco Webex
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Subject to agreement, 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Subject to the agreement 24x7x365; Fully Managed Service; Co-Managed Service (in collaboration with client existing IT team); Technical Account Manager ; Strategic Advisor
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training and documentation and user guides
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online Video
• End-of-contract data extraction: Migrate application data to a new service. Methods and frameworks prescribed by the vendor.
• End-of-contract process: Agreement on data to be anonymised or deleted. Transfer of any data subject to the data source and destination

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web-based administration
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Depending on service contract, up to full administration of the service
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Depending on service contract, up to full administration of the service

Scaling

• Independence of resources: Service designed to scale with increased user demand

Analytics

• Service usage metrics: Yes
• Metrics types: Provided by vendor
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Mimecast

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Migrate application data to a new service. Methods and frameworks prescribed by the vendor.
• Data export formats: ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The standard uptime guarantee for the solution is 99.9% - excluding planned and notified downtime for maintenance.
• Approach to resilience: Multi zone and multi data centre replication configuration
• Outage reporting: Public dashboard & Email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access provisions
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRGA Limited
• ISO/IEC 27001 accreditation date: 31st May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing relevant to this framework response
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001:2013; CyberEssentials

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration management - subject to agreement full lifecycle management; ; Change management - RFCs raised for Change Board Authority decision include security impacts including change to availabity, integrity and confidentiality, along with rollback plan - subject to sign-off from a technical, service delivery, security and commercial decision maker
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Microsoft Azure vulnerability management is layered across multiple services: https://learn.microsoft.com/en-us/azure/?product=security
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Supplier provides full range of security services, tools and standards which can be enabled and configured.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Multiple approach:; User reports to service desk; Business continuity testing; Major incident post event assessment/lessons learned and remedial action; Retraining/traning

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks: ExpressRoute

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ISO 14001:2013 certified; Science Based Targets Initiative registered; Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/

  Equal opportunity

  Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain..

  Wellbeing

  Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme; https://www.transputec.com/about-us/our-charity-partners/

Pricing

• Price: £3.30 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day free trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.