Surevine

Threatvine Hub: Cyber security information sharing platform

Threatvine Hub is a cyber security information-sharing platform, designed for secure cross-organisational, cross-sector sharing which powers National cyber strategies worldwide. Threatvine unites critical national infrastructure, law enforcement and academia, moving beyond information sharing to collaborative intelligence analysis; minimising risk and keeping you one step ahead of the cyber threat.

Features

  • Enforce Information Handling rules e.g. industry standard Traffic Light Protocol
  • Structured Cyber-security Incident Reporting, including STIX support
  • Anonymity; allows for anonymous, but trusted, contributions
  • Control over-sharing; users can share while complying with external policies/rules
  • Integrate with platforms, including MISP, to collaboratively analyse threat data
  • Perform malware analysis and share/manage incident and threat information
  • Connect your trusted members to enable sharing by default
  • Situational awareness for you and your critical assets
  • Facilitates auditable compliance
  • Real-time notifications of actionable intelligence

Benefits

  • Specifically built for cyber security information sharing
  • Measurably increase participation and information sharing
  • Network defenders can prioritise what’s essential to them
  • Reduces emails and information silos
  • Optional “community-as-a-service” with expert cyber security community managers
  • Deep security enhancements to meet your organisation’s specific needs
  • Maintain real-time situational awareness to get ahead of incidents/threats
  • Own the information for your internal audit and governance purposes
  • Flexible architecture allows you to swap-out and upgrade components
  • Share knowledge and skills to securely manage cyber security incidents

Pricing

£100,000 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 9 4 7 9 5 4 9 8 0 3 2 5 8 2

Contact

Surevine Commercial team
Telephone: 0845 4681066
Email: tenders@surevine.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
System requirements
  • Chrome
  • Safari 9+
  • Firefox
  • Microsoft Edge
  • Internet Explorer 9 or newer

User support

Email or online ticketing support
Email or online ticketing
Support response times
During engagement, support is provided Monday to Friday during standard business hours.

Standard support response times: 1 business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Your Threatvine (Hub) license comes with Surevine Bronze support built in. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.
P1: 1 hour / 4 hours
P2: 2 hours / 8 hours
P3: 8 hours / 16 hours
P4: 8 hours / 8 days

With each Threatvine (Hub) License you will receive a named technical account manager.

Other enhanced support services can be purchased via our related GCloud services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Depending on the security requirements your deployment users can enrol through self-service.

We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Individual users cannot extract individual data.
On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats.

Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
End-of-contract process
At the end of the contract there are three options:

- Erasure of all the Buyer's Data
- Export of Buyer's data with as a data-base export in a limited set of standard formats.
- Assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The API supports any action a logged-in user can complete.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Through engagement with Surevine Engage, the Threatvine platform can be extensively customised to suit the unique needs of a particular customer, should they fall outside the roadmap of the Threatvine Hub product.

Scaling

Independence of resources
Each Threatvine Hub install is hosted on a separate instance. The capacity available for each community is configured individually for each community and is reserved for that community's exclusive use.

Analytics

Service usage metrics
Yes
Metrics types
We provide website metrics (visits, user routes etc) in addition to application-level metrics (engagement, last logged in dates, user activity etc).
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Individual users cannot extract individual data.
On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats, or erase the data.

Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
Data export formats
Other
Other data export formats
Postgress supported export formats
Data import formats
Other
Other data import formats
PostgreSQL

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Availability of Threatvine Hub depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
Approach to resilience
Threatvine has a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Further information is available on request.
Outage reporting
We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We will only accept email tickets from certain email domains. The bestowing of administration user privileges is at the control of the customer. Server access is strictly controlled and implemented on a per-user basis to ensure traceability.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
30/01/2022
What the ISO/IEC 27001 doesn’t cover
Certification applies to the whole of Surevine's business activities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software versioning is managed via Git.
The release management of software is managed via ticketing system.
Security assessment is done by in-house specialist.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat and vulnerability information is monitored from a variety of industry standard sources.
Vulnerabilities are managed via same ticketing as software development and release.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
Incident management type
Supplier-defined controls
Incident management approach
Incident management follows an adaptive framework which can be triggered from a variety of alert sources, enables management of evolving situations and a controlled, risk-based response.
Escalation to customer points of contact are severity-based.
Incidents are typically summarised to clients via the SLA report.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We describe Surevine's way of working as "sustainable software development". All of our people have always worked as a distributed team since we founded the company in 2008. This means no impact on their environment as a result of commuting and no offices to heat, light and clean. Surevine build and deliver collaboration solutions and use those ourselves and with our suppliers and customers to minimize the need for unnecessary travel. We actively encourage the use of walking, cycling and the use of public transport in preference to cars where people do need to to travel to the occasional meeting. We offer a company cycle purchase scheme but do not have a company car scheme as a benefit. Surevine offset the carbon of any flights which need to be taken for business. We have initiatives in the business to ensure that the computing resources we use are minimized and the approach we take to designing the systems is designed to bear that in mind when delivering solutions for our clients. We look to select suppliers whose own approach aligns with ours to climate change.
Covid-19 recovery

Covid-19 recovery

Surevine's fully distributed way of working meant that our team were in a stronger position than many others to be prepared to be able to continue to work during COVID lockdowns. In fact, we were consulted by our customers (including large public sector organisations) on how we managed our way of working. We changed our policies in advance of national policies changing and completely closed down our physical offices in March 2022. We cancelled all travel (national and international) for work reasons. People were able to socially distance and shield with no change to their working patterns. We then monitored and managed cautious changes to that in response to pandemic. We supported local communities through the donation of equipment to support households who did not have the same levels of digital connectivity and did what we could to continue to contribute to our Industry through online meetups, conference etc. We actively incentivised immunisation. Our way of working meant that our business continuity was relatively unaffected, and as the restrictions have been lifted have meant that people are able to safely continue working with almost no impact. There has been no return to the office or hybrid working for most people (unless they specifically requested and needed it) as most people have always worked from home.
Tackling economic inequality

Tackling economic inequality

Surevine have always operated as a fully-distributed company. This has allowed us to employ people from across the UK, including some regions that are more economically disadvantaged. We pay for our employees to have the best possible internet connectivity to their homes, and ensure that all of their expenses incurred in setting up their working environment are covered. For those whose home working environment is not adequate, we fund their set-up and use of the a nearby office space so as to ensure that there are no commuting costs to consider. Our approach to flexible working means that those who have caring responsibilities are to the greatest extent possible able to undertake those whilst continuing to fully contribute to their work commitments. We encourage and support our team members to take a visible role in the community, acting as role models for young people in their community. Members of leadership team take active roles working in schools in economically disadvantaged wards, encouraging young people through Cadets or Duke of Edinburgh schemes, and coding clubs. We donated significant amounts of IT equipment during the pandemic to support homes without adequate resources.
Equal opportunity

Equal opportunity

Surevine are committed to increasing the diversity of our people. We periodically survey our people against a number of criteria to measure our progress. Our distributed business model means we are able to actively recruit employees from economically challenged parts of the UK. Our involvement in mentoring programmes means that we are able to act as role models in those communities. Surevine are committed to increasing the number of women in our workforce and in the industry. One third of our board of directors are women and over a third of our workforce overall. We supported the Cyber Girls First initiative since its inception, and are signed up to the Tech Talent Charter, committing to more representation from women in our industry. We have benefitted from the neuro-diversity of our employees over time, and our mental health support initiatives are geared towards inclusivity. Due to the distributed way of working, we have likewise been able to support those with disabilities that limit their mobility.
Wellbeing

Wellbeing

Surevine's approach to wellbeing starts with a genuinely flexible approach to working. There are no core hours Company-wide, teams agree locally what works for them, taking into consideration the needs of each individual. This flexibility means that people wanting to take more active roles in - for example - shared parental responsibilities, or having other caring duties are routinely able to do so as a matter of course. Indeed, we have a number of people who have reduced working weeks by default. Across the company we try and promote health and wellbeing, with a whole company "step challenge" having being well established (those without step trackers have them provided by us.) Surevine are distributed by default, so people don't have a stressful commute to get to work. Many Surevine employees do, though, have standing desks to encourage them to spend less time sitting and everyone nominates an alternate co-working space locally which they can use as often as they need to get some human contact. In order to maintain a sense of team spirit, we have quarterly all-hands residential meetings and at these we often focus on wellbeing. We have company 5k runs at each of those (with Surevine team running kit!) We have a particular focus on mental health, including training in mental health first aid and company-wide awareness events. Surevine's cycle purchase scheme has proved popular, and for those who do occasionally need to travel to client or team meetings are incentivised to do so by walking, cycling or using public transport. Breakfast is on us for those that do!

Pricing

Price
£100,000 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Threatvine (Hub) offer a full feature one-week exercise for up to five users to evaluate the platform. Extended and larger user-group trials can be secured by negotiation.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.