QuantSpark Analytics

QuantSpark Cloud Support

QuantSpark Cloud Support services that help buyers set up and maintain their cloud hosting or software services.

Features

• Real-Time Analytics and Insights
• Security
• Compliance and Governance
• Scalability
• Seamless Integration
• Accessibility
• Customisable Solutions

Benefits

• Fast and quick
• Custom for needs
• Operational Agility
• Improved Performance
• Risk Mitigation
• Scalable Growth
• Innovation Enablement
• High Availability and Reliability
• Cost Efficiency
• Faster Deployment

£1 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.butcher@quantspark.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

794829711676342

Contact

James Butcher
+44(0)20 8075 7677
james.butcher@quantspark.com

Planning

• Planning service: Yes
• How the planning service works: Our approach to assisting buyers in planning the implementation of cloud hosting or software services is tailored, collaborative, and strategic. Initially, we engage in detailed consultations to understand the buyer's specific requirements, objectives, and existing IT infrastructure. This understanding allows us to recommend bespoke solutions that align with their operational goals and technical needs.; ; We provide comprehensive guidance on integrating our cloud services with their current systems, ensuring seamless migration and minimal disruption. Our team offers expert advice on scalability, security, and compliance, helping buyers make informed decisions that future-proof their investment.; ; To facilitate a smooth transition, we supply step-by-step implementation plans, best practice frameworks, and checklists. Training sessions, detailed documentation, and support resources are made available to empower their teams with the necessary knowledge and skills for effective management and utilisation of the new services.; ; Throughout the implementation process, we maintain open lines of communication for any queries or support needed, ensuring buyers are confident and well-supported in adopting and maximising the benefits of our cloud hosting or software services.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service facilitates a streamlined and secure migration process for buyers looking to transition to the cloud or between cloud services. We begin with a comprehensive assessment to understand the buyer's current infrastructure, applications, and data, alongside their business objectives. This assessment informs a tailored migration strategy that minimizes operational disruptions and aligns with the buyer's specific needs and timelines.; ; We employ a phased approach, starting with a pilot migration to ensure compatibility and smooth integration. Our team provides detailed planning, execution support, and post-migration testing to guarantee functionality and performance in the new cloud environment. Throughout the process, we emphasize data security and compliance, ensuring that all data is transferred securely and in accordance with relevant regulations.; ; To ensure a seamless transition, we offer training and support materials to the buyer's team, equipping them with the necessary knowledge and skills to effectively manage their new cloud infrastructure. Continuous support and guidance are provided post-migration to address any queries or adjustments required, ensuring the buyer fully leverages the benefits of their new cloud services. Our goal is to make cloud migration a straightforward, secure, and beneficial process for our buyers, supporting them at every step to achieve successful digital transformation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to assisting buyers with quality assurance and performance testing is comprehensive, ensuring their cloud services and applications meet the highest standards of quality and efficiency. We offer a suite of testing services that encompass functional testing, usability testing, security testing, and performance testing, tailored to the specific needs of the buyer's cloud environment.; ; We begin by understanding the buyer's objectives, target audience, and critical application workflows. This insight allows us to design and implement a custom QA and testing strategy that aligns with their specific requirements. Our team employs the latest tools and methodologies to conduct thorough testing, identifying and addressing potential issues before they impact performance or user experience.; ; For performance testing, we simulate various load conditions to assess how the applications behave under peak usage, ensuring the cloud services can handle expected traffic volumes and transactions smoothly. We provide detailed reports on test outcomes, highlighting any vulnerabilities or bottlenecks and recommending optimisations.; ; Additionally, we offer ongoing support and advisory services to help buyers continuously improve their applications' quality and performance. Our goal is to empower clients with the confidence that their cloud-hosted applications are secure, reliable, and optimised for peak performance, ensuring a superior user experience.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support for cloud hosting and software services is rooted in a commitment to providing comprehensive, responsive assistance tailored to each buyer's specific needs. We specialise in supporting a wide range of services, including Infrastructure as a Service, Platform as a Service, and Software as a Service, across major cloud platforms such as AWS, Google Cloud, and Microsoft Azure. Our support extends to custom cloud solutions, cloud storage, cloud-based applications, and database services, ensuring versatility across various cloud environments.; ; Our support model incorporates necessary technical support, ensuring that expert assistance is always available. This includes troubleshooting, performance optimisation, security guidance, and regular maintenance. We also provide detailed documentation, training sessions, and best practice guides to empower our buyers with the knowledge to efficiently manage and utilise their cloud or software services.; ; To ensure that our buyers fully leverage their cloud services, we offer personalised consultation services to assess and optimise their cloud architecture, helping them achieve optimal performance, cost-efficiency, and scalability. Our dedicated account management team ensures a smooth, continuous dialogue with our clients, providing regular updates, strategic advice, and proactive recommendations to enhance their cloud strategy and support their business growth.

Service scope

• Service constraints: Dependent on requirements, able to customise to needs

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependent on requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Slack and Teams
• Web chat accessibility testing: Native features part of Slack and Temas
• Support levels: We can customise according to needs. It could range from roles such as Product Manager, Cloud Support Engineer, amongst a number of other roles. The level of support and cost would be inline with our rate cards.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: JOSCAR

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We support activities that enable the policy outcomes of "Effective stewardship of the environment"

  Covid-19 recovery

  We support activities that enable the policy outcomes of "Help local communities to manage and recover from the impact of COVID-19"

  Tackling economic inequality

  We support activities that enable the policy outcomes of 'Create new businesses, new jobs and new skills' and 'Increase supply chain resilience and capacity'

  Equal opportunity

  We participate in a number of activities to support the policy outcomes of 'Tackle workforce inequality' and 'Reduce the disability employment gap'

  Wellbeing

  We participate in a number of activities to support 'Improve health and wellbeing' and 'Improve community integration'

Pricing

• Price: £1 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.butcher@quantspark.com. Tell them what format you need. It will help if you say what assistive technology you use.