AspiraCloud Ltd

Cloud First Support

Acting as an extension to your existing IT team, or as a fully outsourced IT support service for businesses and schools without an internal team, our technical support experts ensure your IT systems are reliable, available, secure and compliant – so you can focus on your business, not fixing IT.

Features

• Remote, single point of service for support
• Installation & management of firewalls, malware, servers, workstations, printers, phones
• Pay as you go
• Cloud 3rd party backup
• Support for hybrid working environments
• Secure Hosted Exchange Servers support
• Secure access and use of email from all devices
• Azure IaaS management
• Suitable for nonprofits, charities, Local Authorities, healthcare and public bodies
• Ideal for Schools, Multi Academy Trusts, Colleges and Universities

Benefits

• Effortless IT that just works
• Rapid response
• Minimal downtime
• Manageable cost and budget friendly
• Secure access and backup
• Better knowledge sharing

£125 to £1,050 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian@aspiracloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

794851887821230

Contact

Adrian Edgar
02476970550
adrian@aspiracloud.com

Planning

• Planning service: Yes
• How the planning service works: Our team of cloud migration experts take the time to assess your current infrastructure, applications and data to identify the best fit based on your strategic business requirements.; ; We can then recommend a tailored cloud migration plan to minimise migration costs and reduce the risk of business interruption for you and your staff.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft 365

Training

• Training service provided: Yes
• How the training service works: We provide a series of flexible and engaging sessions in order to learn more about Microsoft 365, to ultimately drive adoption, empower users and help you get the most out of your Microsoft Cloud solutions and investments. Learn more: https://aspiracloud.com/services/it-training/
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Teams
  • SharePoint
  • OneDrive

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We follow an agreed, tailored cloud migration plan to minimise migration costs and reduce the risk of business interruption.; ; We can work with your in-house team or take full control of the end-to-end cloud migration project to make your transition to the cloud as seamless and secure as possible. The migration work will be carried out remotely by our UK based team.; ; We can set up Azure Active Directory and Active Directory Cloud Provisioning to synchronise users, passwords on the new cloud tenant, migrate Mail and drive content for verified users, migrate all user data into the new tenant, including calendars and documents in drives to OneDrive and support users completing the switch to the new tenant. Learn more about our migration services: https://aspiracloud.com/services/migration/
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All of our services are guaranteed. ; To ensure quality assurance, we follow a documented project plan agreed in advance with each client.; Our engineers will fully test and verify the migration to ensure quality and a complete service prior to launch.; Clients can be assured that we will work with you throughout the process to ensure we carry your end users and make them feel part of the process. All of our services are guaranteed.; We are currently working towards ISO 9001.; The last thing anyone needs post migration are any surprises so it is important to set expectations and aim to exceed them where possible.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our support team is available to advise on any IT related queries and can resolve all those issues that you may not have the time or knowledge to address. Using the Microsoft Cloud, any technical concerns can be easily logged and swiftly resolved – most often remotely. ; ; In the event of a major outage or the need to rectify a local hardware issue, we can even provide on-site support, to minimise disruption and downtime while offering a seamless service for your staff, students, colleagues and clients. ; ; Learn more about our support services: https://aspiracloud.com/services/support/

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 UK business hours for a first response. Over 90% of our support tickets are completed to a high satisfaction within this timeframe. Support items passed to Microsoft for further actions are subject to their SLAs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: AspiraCloud offers three different Cloud First Support packages: Essentials; Standard and Premium.; The Premium package is completely customisable enabling customers to build a bespoke IT support package.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  We offer all staff paid time (up to 3 days a year) to complete self-directed activities to protect and improve their mental health.

Pricing

• Price: £125 to £1,050 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian@aspiracloud.com. Tell them what format you need. It will help if you say what assistive technology you use.