INFOSHARE+ LIMITED

ClearCore Address Data Matching

Automated data cleansing and matching for all locations, creating a strong data foundation underpinning analysis; insights; AI and ML.

Features

• Automated data cleaning, matching to address master.
• Matches all addressable locations to master.
• Corrects all elements of addresses
• Applies geocodes (northing / easting or latitude / longitude)
• Built-in clean and matching rules
• Scalable to cleanse millions of records per hour
• Matches based on evidence in records with full audit
• Full data quality statistics published
• Matches to LLPG, OS AddressBase Premium or Royal Mail PAF

Benefits

• Immediate ROI on data cleaning effort
• Outputs can be fed into any application
• Customisable built in rules based on 25+ years of experience
• Process hundreds of millions of records daily
• Compliance with clients' security requirements
• Full transparency for all data from end-end
• Identifies edge cases others have missed

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

795128916119973

Contact

Tenders
020 8541 0111
tenders@infoshareplus.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Quality Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Designed for deployment within client's network.
• System requirements:
  • Windows Server 2022
  • SQL Server 2022
  • Python
  • Java
  • Tomcat

User support

• Email or online ticketing support: Yes
• Support response times: Infoshare+ shall respond to all reported questions and issues within four hours (or one hour for critical priority tickets) within the hours stated, and confirm the priority level attached to the case and an estimated resolution timescale.; ; By exceptional arrangement at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We assess all cases and agree with the user a priority level that reflects the impact of the reported problem on the Customer’s business. Infoshare+ uses four different priority levels - Low, Medium, High or Critical. Critical is investigated immediately and a fix provided within 5 working days. High will be investigated for a fix within 30 days. Medium by next major release of software and Low as per development plan. For on-site support we provide a support engineer or delivery consultant.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online or onsite training is offered as standard and is either one or two days. Full training documentation is given. In addition on-line context sensitive help is available in addition to a support desk.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data is processed within the client-controlled infrastructure and therefore they follow their own data extraction protocols.
• End-of-contract process: At the end of a contract, clients simply uninstall our software from their environment and confirm that this has been carried out. There are no costs associated with this process, unless IS+ is hired to perform the removal.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is delivered in accessible HTML format via a standard web browser. This ensures compatibility with screen readers, keyboard navigation, zoom functions and other built-in accessibility tools.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is accessed via a Web Browser to monitor and control the application.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access all aspects of the solution via a web browser.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: All application functionality can be accessed through the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most aspects of the processing can be customised. This is done through the web service interface - many options are managed by simple controls. Output options are customisable and users can configure the system for unlimited data feeds and outputs. ; ; Experienced users can significantly alter the match and validation rules. Users can create multiple cleaning and matching projects with customised configurations and varying data feeds.

Scaling

• Independence of resources: We install within an individual client's infrastructure or specific client contracted third parties infrastructure and therefore all client data and operations are separate and isolated from each others demands as our solution is not multi-tenanted.

Analytics

• Service usage metrics: Yes
• Metrics types: Clients can get cloud CPU and other usage metrics from cloud host or other contracted party.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: To files, database tables or via our web API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ODBC
  • Character-seperated
  • XML (via API)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ODBC
  • Character-seperated
  • XML (via API)

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Infoshare+ does not store or process any client's data within our own infrastructure or network.
• Data protection within supplier network: Other
• Other protection within supplier network: Infoshare+ does not store or process any client's data within our own infrastructure or network.

Availability and resilience

• Guaranteed availability: Infoshare+'s service is based on a per client basis hand in hand with third party providers. Relevant and agreed service level agreements are agreed in advance. The final documentation reflects those agreements and guarantees.; ; Service unavailability refunds are not provided.
• Approach to resilience: Our software is situated within clients own infrastructure and data centres or those of an client contracted third party.
• Outage reporting: Our software has complete system logs which capture activities, warnings and errors. Client monitoring services can create email alerts via Windows system event log application events.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We reflect the users internal access controls, where users are restricted by log in credentials and defined roles and permissions.; ; Support channels are similarly restricted: access is granted only after IS+ completes user setup.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an ethical, legal, and professional duty to ensure that the information the solution holds complies with the principles of confidentiality, integrity, and availability. We endeavour to ensure that the information we have or are responsible for is safeguarded where necessary against inappropriate disclosure; is accurate, timely and attributable; and is available to those who should be able to access it. As such, we have our own Information Security Policy in place that covers processes such as Legal & Regulatory Obligations, Information Classification, Compliance, Policy Awareness, Disciplinary Procedures, Incident Handling and Codes of Practice. We ensure this policy is enforced through periodic reviews by the senior leadership team. We hold the following accreditations; ISO9001:2015 - Quality management ISO27001:2022 - Information security management Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infoshare+ operates documented change and configuration management processes as part of its Integrated Management System (IMS), aligned to ISO 9001 and ISO 27001.; ; All changes are raised through a controlled change request process and assessed for risk, security, and service impact before approval. Changes are reviewed and authorised by appropriate operational and technical stakeholders, with records retained to provide a clear audit trail.; ; Configuration records and system assets are maintained to ensure accuracy and integrity, with exceptions investigated and addressed in line with defined procedures. These controls help ensure services remain secure and consistent while enabling controlled improvement.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Infoshare+ technology is situated and deployed within a client defined and controlled infrastructure and reflects to and adheres to their own vulnerability management processes and policies. ; ; Infoshare+ receives regular NCSC security newsletters and threat reports. When these highlight a ClearCore issue, then it is investigated and added to the development plan with an appropriate priority and is released in hotfix as necessary.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Infoshare+'s service is hosted within client controlled environments, even when using third party providers. ; ; We support clients with their protective monitoring requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined incident management processes. ; ; Client users can report incidents to our DPO as can our own staff. ; ; Our incident response process includes internal reporting to incident investigation owner and external reporting to clients and/or other authorised parties.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ffad9268-8e5a-4835-b6d3-cf76548352fa
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.