Ernst & Young LLP (EY)

Cloud Services for Higher Education

Five main areas of service:
Strategy, Target Operating Model and Governance – strategic direction and change.
Operational Transformation – IT enabled business transformation.
People and Organisation Transformation – change in workforce.
Operational Delivery – technology solutions.
Back Office Transformation – core systems implementation and operations.

Features

• Operating Model Implementation
• Data Migration and Operation Implementation
• Service Architecture
• Business Process Change
• Training Needs Analysis
• Change Management
• Service Integration and Management (SIAM)
• Digital service and product development
• Alignment with HMG DDaT capability assessment framework

Benefits

• New roles and responsibilities associated with support model
• Improved process mapping of cloud services
• Responsive operating model able to manage and support change
• Increased confidence in the long-term sustainability of cloud services
• Outcomes focussed architecture that will deliver value
• Integrated flexible, agile and globally compliant technology platform
• Alignment with GDS service standards
• Alignment with HMG DDaT capability assessment framework
• Greater cyber security and resilience

£240 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EYTenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

795205101777210

Contact

EY Tenders
+44 (0) 20 7951 2000
EYTenders@uk.ey.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: During set-up and implementation of the new operating model we can provide support to conduct a training needs analysis for the roles and skillsets required, based on new operating model and the government's Digital, Data & Technology (DDaT) capability assessment framework. We support you to evaluate the current and future state, specifically around roles and skillsets, to understand the gap in roles and skillsets specifically for those groups. Using the outcome of this analysis we can analyse training needs, define detailed training requirements, curriculum, training plans, the approach for training the trainers, and addresses training environment requirements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setting up a cloud support model is driven by the outcomes associated with organisational change, process design and technical capabilities. This will deliver a service based DDaT support model that is responsive to the cloud services. These are understood and embedded into how the model is implemented. Implementing the roles and responsibilities of the support model is the primary activity that creates the control and structure to delivering cloud services. Setting up a new operating model requires focus on recruitment, training and readiness assessments. Securing the requisite support capability can be achieved through the use of Government’s DDaT capability assessment framework. To complement the organisational outcomes, workflows will be implemented and tested throughout the set up. Use cases and rehearsals are adopted to ensure that there is operational alignment to the support, a Training Needs Analysis completed, and a training curriculum developed to close the skills gap. All technology required to set up the support model is mapped against the workflows and responsibilities to automate the service. Each of these capabilities will be set up against the outcomes, and throughout the set-up, the outcomes will be used to test the effectiveness of the support model.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The approach to quality assurance is underpinned by a method that will complement the set-up of the support model and provides a pragmatic, continuous improvement approach to managing quality outcomes. It is a risk-based approach to quality control and assurance whereby the risks of proceeding beyond a specified quality control gate are carefully considered and assessed to ensure that the support model is delivering the anticipated value and benefits. ; This will be driven by a performance testing that will assess the standards and controls of the support model, specifically the process and technologies that will govern the cloud services, and the capability of the operating model. Operational acceptance testing will add further layers to the performance testing to ensure that all aspects of delivery are satisfied.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • MSc in Information Security
  • CISSP – Certified Information Systems Security Professional
  • CISMP – Certificate in Information Security Management Principles
  • PCIRM – Practitioner Certificate in Information Risk Management
  • OSCP – Offensive Security Certified Professional
  • CISM – Certified Information Security Manager
  • CISA – Certified Information Security Auditor

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: EY is a regulated provider of audit services. In the event of conflict with legal or regulatory provisions, EY may not be able to provide services. We will work with you during the proposal stage to identify any such constraints.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N / A to this type of service

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/03/2023
• What the ISO/IEC 27001 doesn’t cover: Covers ISMS that covers systems, assets and processes related to all client data that is stored, processed and transferred to EY
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2 Report

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EY is committed to fighting climate change. Our ethos is to go beyond ‘just working sustainably’ – we continuously work with governments and businesses towards a more sustainable future. We are part of the United Nations Global Compact (UNGC) and our environmental strategy is aligned with the UNGC environmental principles. We will implement the following for G-Cloud 14: Carbon neutral projects: We pledge to deliver each G-Cloud 14 project as carbon neutral. To do this, we will use our engagement carbon calculator tool. This enables us to monitor and reduce different impacts, e.g. travel emissions. The data from the tool also supports employee training and awareness raising on sustainable behaviours. Reducing our carbon footprint: In January 2020, EY announced a global commitment to become carbon neutral. We achieved this in December 2020. We became carbon negative in 2021 and we are forecast to reach net zero in FY25. We are reducing emissions and offsetting or removing more than the remaining amount annually. We are forecast to reduce emissions by 40% by FY25, against a FY19 baseline, consistent with our 1.5°C Science Based Target. Purchasing renewable energy: We confirm all work delivered for G Cloud 14 from an EY office will be powered by 100% renewable energy. We have purchased zero-carbon electricity since 2009 and reduced global consumption by 5.5%. In December 2020, we signed a 10-year power purchase agreement with Lightsource to provide us with solar energy. Sustainability volunteering: In proportion to the length and size of each framework contract, we will allocate staff volunteering days to support local environmental projects. These could include litter picking and general upkeep of nature reserves and Sites of Special Scientific Interest and free advisory sessions for small community organisations caring for the environment.

  Covid-19 recovery

  EY is committed to helping our people and communities to recover from the impact of COVID-19. In response to the pandemic, we moved to a remote working model for over 17,000 UK-based staff, increased special leave and provided meaningful mental health support. People in the 18-24 age group were disproportionately affected by COVID-19 and EY has worked with an independent charity, the EY Foundation (EYF), to improve opportunities for this group. In response to travel restrictions all EYF activities were converted to a virtual platform. In 2023, EYF supported over 2,500 young people. Examples of existing EYF programmes to support COVID-19 recovery are shown below. We will extend these programmes for contracts awarded to us via G-Cloud 14 in proportion to the scale and scope of each contract. Smart Futures: A 10-month programme for young people eligible for free school meals or a college bursary. The programme develops employability skills and offers a paid, two week work experience placement. Students achieve a Chartered Management Institute (CMI) Level 2 Qualification and receive 10 months of mentoring support. Our Future: A six month programme for young people, qualifying for free school meals, who face barriers entering the labour market. Students develop transferable skills, receive paid work experience, gain a CMI Level 2 adult qualification and six months mentoring support. The students also take part in an ‘Entrepreneurship Day’, for example, they have designed mobile apps looking at solving social issues such as ‘tackling isolation and loneliness in the community’. Support via the Neuro-Diverse Centre of Excellence (NCoE). Through EY’s UK NCoE and our external ecosystem of organisations, we are supporting a team of neurodivergent staff with additional adjustments, above and beyond our existing support, to promote psychological safety in the office and whilst working at home.

  Tackling economic inequality

  Through our work with EYF, we have developed an in-depth understanding of the challenges experienced by those who face barriers to employment and training and/or who are in deprived areas. We are already providing new learning and employment opportunities to these populations via EYF programmes; we will extend these to G-Cloud 14 contracts in proportion with the scale and scope of each contract. Examples of these are: EY Ripples is our global Corporate Responsibility programme that helps our people use their skills, knowledge and experience to positively impact the lives of 1 billion people by 2030. The focus areas of Ripples are to 'accelerate environmental sustainability', 'support the next generation workforce' and 'work with impact entrepreneurs’. Our staff currently get two days a year each to provide skilled volunteering on EY Ripples activities. EY Ripples also provides support to small businesses. For example, our Digital Boost programme matches a small business with an IT mentor who guides them to adopt new technology. EY Accelerate helps social enterprises to grow and thrive, increasing their impact on local economies and creating social change. It provides in-depth business support and mentoring, with access to skills and training from business coaches, workshops, networking opportunities and 35 hours of pro-bono support. Employability Workshops provide Year 10/11 students the opportunity to build knowledge of careers and develop soft skills within a business environment. Each workshop introduces 25- 35 young people to a range of careers, employability skills training, and employer connections. Driving recruitment and employment via the NCoE. The Neurodivergent community can be underrepresented in the workforce, with only 29% of autistic adults in employment according to the ONS. We are advising clients on new strategies to retain neurodiverse talent.

  Equal opportunity

  EY is committed to creating a diverse and inclusive working environment in which all people have equal and equitable opportunities to succeed. We continually collect, analyse and review diversity monitoring data (diversity characteristics, not limited to the protected ones in the Equality Act) across the employee lifecycle, to create initiatives and understand which ones are working. As a firm, in support of equal opportunities, we: Voluntarily exceed statutory reporting obligations. Our annual UK&I Pay Gap Report has reported on gender, ethnicity, sexual orientation and disability pay gaps since 2017. Use skills-based recruitment for graduates to eliminate minimum degree/A-Level requirements thus remove barriers to entry. Run award-winning sponsorship programmes to build our leadership pipeline, helping our women and ethnic minority population progress. Offer Inclusion & Belonging learning/training to develop staff skills to establish inclusive, open, and safe environments. For contracts awarded under G-Cloud 14 we will: Provide equal access to project opportunities, using technology to ‘blindly’ match individuals to roles based solely on skills, experience, and availability. Use the National Equality Standards (NES), which EY helped to create, a set of standards by which businesses can measure their equality and diversity policies and performance. The NES provides a list of standards and competencies which organisations can follow and embed to promote diversity and act as standard bearers for a more inclusive working world. Use our NCoE to ramp up recruitment of people who identify with cognitive differences and who may have had challenges gaining employment. The NCoE environment provides additional adjustments for those with cognitive differences such as autism, ADHD, Dyslexia, and others and fuels technology innovation through creative diverse thinking.

  Wellbeing

  EY is committed to enabling our staff to be healthy. We have a long-established programme called HealthEY, which looks to understand and provide practical support for employees’ mental, physical, financial and social wellbeing. Our offering is comprehensive and aspects such as our domestic abuse support, health knowledge programme and financial wellness offerings are considered market leading. We support wellbeing for our people, clients, and communities in the following ways, and we will extend these initiatives to any G-Cloud 14 contracts that we are awarded as appropriate: Health knowledge and prevention: Enhancing understanding so staff can be at their best, for example: a monthly webinar programme, eLibrary, newsletters and WellPoint kiosks (to regularly help staff self-assess their own health metrics). Staff also get an annual wellbeing allowance, as part of their reward package, which can be spent on health and wellbeing interventions, e.g. gym memberships. Health sessions: We run regular exercise and yoga sessions for staff, along with regular webinars on subjects such as mental health, work/life balance and childcare. Mental health support: Our approach called ‘Thinking Differently’ aims to educate and build awareness of mental health and wellness, including stories/videos, a specific psychological care pathway (plus psychiatric fast track treatment through Aviva), mental health first aid, employee counselling, and Mental Health Network. Supporting neuro-diverse requirements: Though the NCoE, we are creating psychologically safe working environments for existing employees, new recruits, clients, and where possible, our local communities. For example, we have introduced an adapted four step recruitment process culminating in a four day ‘superweek’ work simulation which provides the opportunity to experience a working day and EY culture. This allows us to understand candidates needs and inform on adjustments that we may need to make to help them thrive at EY.

Pricing

• Price: £240 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EYTenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.