Burendo

Cloud Delivery

Burendo’s Cloud Delivery Service blends cutting edge design and Agile DevOps best practice, with leading engineering and product delivery expertise to ensure successful cloud deployments. Discovery, design, prototyping, implementation, delivery and testing are guided by our Blended Agile Delivery (BAD) toolkit to ensure you achieve your cloud infrastructure goals.

Features

• Agile DevOps delivery with Continuous Integration
• GDS approach and GDS assessments from certified specialists
• Skilled Agile cloud delivery management
• Expert delivery resources (individuals/squads) to join blended or traditional teams
• Unbiased tooling advice and implementation.
• Discovery-driven bespoke design and delivery roadmaps
• Innovative Alpha and Beta development
• Scaled delivery utilising methodologies including SAFe, LeSS, Spotify, Nexus, DAD,
• Risk and issues management and mitigation
• Ongoing delivery health checks to evidence on-track operations

Benefits

• Cloud provider agnostic (AWS, Google, Azure capabilities) ensuring best-fit solutions
• Flexible engagement options spanning end-to-end delivery capabilities
• Transparent delivery, predictable outcomes and clear accountability
• Strategic and operational cloud delivery, Agile, DevOps and Lean expertise
• In-built coaching and training to build/improve your teams’ knowledge/capabilities
• Scalable delivery model, continuously right-sized to your changing demands
• Access our free Open-Source and Blended Agile Delivery (BAD) toolkits
• Expert delivery plan validation
• Cloud solution stability and de-risked investment
• Optimal use of cloud technology to drive your sustainability agenda

£458.00 to £1,455.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CommercialBids@Burendo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

795313909138923

Contact

Burendo Commercial Bids
0113 887 4204
CommercialBids@Burendo.com

Planning

• Planning service: Yes
• How the planning service works: At Burendo, we provide expert advice and support to ensure you select the most suitable Cloud technologies to meet your organisation’s needs. We’ll help you: ; ; Plan a pragmatic, executable path-to-live strategy and continuous delivery framework. ; ; Plan the end-to-end migration of your services to the Cloud ; ; Plan robust mitigation strategies for identified risks. ; ; Determine where a hybrid multi-vendor or mixed cloud and on-premise solution is appropriate ; ; Assess your internal skills/capabilities and map gaps and resourcing requirements to ensure cloud works progress smoothly ; ; Build robust security and functional and non-functional testing capabilities to ensure success
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are vendor agnostic and provide impartial advice and guidance to ensure a best fit solution and approach that de-risks the process as far as possible. ; ; Burendo offers end-to-end migration support to help organisations migrate from on-premise to cloud, and cloud to cloud including: ; ; Strategy development to ensure all objectives are met ; ; Cloud architecture design ; ; Assessment of existing infrastructure, applications and data to inform migration planning ; ; Risk identification and mitigation strategies ; ; Migration process road-mapping ; ; Data preparation ; ; Platform, application and data migration ; ; QA and testing
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Burendo supports Buyers to adopt an Agile approach to quality assurance and performance testing to drive achieve faster releases, reduced errors and increased efficiency. We promote DevOps principles and practices, including continuous testing and integration, and shift-left and automation-first mindsets. We help organisations e.g.: ; ; Establish a robust governance framework, including agreeing appropriate quality standards with development teams ; ; Develop test strategies and plans, and a testing roadmap ; ; Set-up and enhance CI/CD pipelines ; ; Explore the viability of creating isolated, on-the-fly environments for test activities to take place to enables defects to be identified and resolved earlier in the process. ; ; Define suitable acceptance criteria and align sign-off to their cloud product/service objectives and business requirements ; ; Select, roll-out and utilise appropriate tooling and metrics to drive performance improvement ; ; Harness available monitoring, alerts and dashboards to proactively identify and resolve issues. ; ; Source appropriate testing capabilities ; ; Maximise the use of automated functional (e.g. unit, integration and end-to-end testing) and non-functional (e.g. performance and accessibility checks) ; ; Minimise risk and time-to-release whilst maximising quality and re-use.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are specific to SLA’s agreed with our clients in call-off contracts.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Burendo uses Slack and Microsoft Teams for webchat. Users are able to submit queries via the capabilities of the agreed platform (e.g. typed/audio messages via desktop or mobile)
• Web chat accessibility testing: None
• Support levels: Our support services are dependent on the Service Level Agreement (SLA) and relate to precious metals: ; ; Platinum: 24/7, 99.9% availability ; ; Gold: 24/7, 99% availability ; ; Silver: Monday to Friday 8am - 6pm, plus out of hours on call, 95% availability ; ; Bronze: Monday to Friday 8am to 6pm, 95% availability ; ; Costs are subject to Service Level and Service complexity. ; ; All clients are assigned a suitably qualified Burendo Account Lead.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 18/07/2023
• What the ISO/IEC 27001 doesn’t cover: Data masking ; Use of privileged utility programs ; Secure development lifecycle ; Secure system architecture and engineering principles ; Secure coding ; Security testing in development and acceptance ; Outsourced development ; Separation of development test and production environments ; Change management ; Test information
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Burendo harnesses GreenOps principles to reduce environmental footprints in service delivery. We’re proud to have achieved carbon negative status well ahead of our original 2031 target. We’ll collaborate with Buyers to: ; ; Consider solution design through an environmental lens, building in energy optimisation at the outset e.g. right-sizing resources without over provisioning, automated monitoring that shuts down idle resources, developing code that requires less processing power to run. ; ; Look for opportunities to maximise Buyers’ cloud adoption (e.g. server consolidation) to avoid wasted resources and drive ROI. ; ; Recommend cloud providers with strong environmental sustainability commitments e.g. leveraging renewable energy in data centres., evaluating their Power and Carbon Usage Effectiveness scores and Energy Reuse Factors to ensure overall, not just localised (Buyer) reduction in impact. ; ; Reduce e-waste impact by engaging environmentally accredited recycling specialists and identifying educational institutions, community ventures etc. to receive retired kit donation. We’ve implemented this already in Leeds with positive outcomes. ; ; Harness virtual communication/collaboration tools to eliminate unnecessary travel and using public transportation over individual care use for essential travel. ; ; Volunteer time and/or sponsoring local (to Burendo and Buyers) environmental projects e.g. tree planting, riverbank clearance, repairing broken tech (e.g. for VCSEs), food redistribution. ; ; Facilitate sustainability workshops for Buyers’ teams, local SMEs and VCSEs to share tips and drive best practice that support/accelerate a sustainability agenda. We’ll draw from our own experiences to highlight opportunities to reduce energy usage, improve waste management and educate/influence teams to play their part.

  Tackling economic inequality

  Burendo will address ‘Tackling Economic Inequality’ through our Diversity, Equity and Inclusivity (DEI) community and our supply chain strategy. Specifically, through the course of G-Cloud 14 services, we will: ; ; Continue to leverage our relationships with universities (e.g. we’re members of Leeds Beckett University’s Advisory Board) to ensure tech skills are promoted in Higher Education. ; ; Work with local schools (to Burendo and Buyers) via the Ahead Partnership and Career Ready to support young people facing economic inequality to develop employability skills, and therefore access to skilled careers. ; ; Work with Women in Tech to collaborate on/deliver events aimed at skills sharing and widening opportunities. ; ; Offer placements at the Burendo Academy to create entry into a tech career and facilitate skills development for talented young people who are typically excluded. ; ; Create skills-sharing opportunities for all stakeholders, including suppliers and clients, via regular events e.g. lunch-and-learns in business analysis, DEI strategy building and cloud skills. ; ; Increase supply chain resilience and capacity by continuing to increase our procurement spend with SMEs. We target 5% increase year-on-year, including the engagement of at least one VCSE. ; ; Support SMEs and VCSEs’ (suppliers/partners/Buyers) growth by sharing our maturity journey and resources (office space, retired tech etc.) to support them to reduce their costs and environmental impact.

  Equal opportunity

  Burendo is an equal opportunities employer. Evidencing our commitment, we’re proud to reference: 50% female representation on our operations board; roll-out of our new industry-leading family-friendly policies (maternity, paternity and adoption) and forward-thinking practices to support employees through pregnancy loss, menopause and domestic violence; a participation in the Ukraine Partnership Scheme; and a full Diversity Equality & Inclusion (DE&I) events calendar (e.g. neurodiversity, Pride, diverse cultures and practice) that drives awareness and removes unconscious bias. Specifically, via our G-Cloud 14 services, we’ll drive equal opportunities by: ; ; Ongoing practice of fair and inclusive recruitment and making necessary arrangements to ensure people are not limited by protected characteristics, (e.g. providing literacy software for dyslexic colleagues) to ensure Buyers benefit from the best and brightest minds. ; ; Working with Buyers to create a shared learning experience that fosters a one-team approach, including sharing knowledge/content, opening our training/awareness sessions to Buyer’s teams and/or hosting joint DE&I events. ; ; Championing women in tech. We’ll leverage our relationship with Ahead Partnerships to connect Buyers to opportunities to be involved in e.g. ‘Women of the Future’ and mentoring up-and-coming talent. We’ll explore with Buyers the option of opening limited spaces within our internal mentoring programme to provide tech sector development coaching for their female employees. ; ; Leverage our partnerships with Leeds Trinity University and Career Ready to enhance new and diverse talent within the Tech industry and support social mobility via internships, work experience placements and training academies. We’ll utilise these and similar relationships to connect the Buyers to similar opportunities, creating pathways for future talent. ; ; Share our inclusive policy journey and specialist expertise with Buyers to support them to review and enhance their own employee offerings. We’ll share insights and key learnings, facilitate workshops and focus groups, and assist employee engagement and communication.

Pricing

• Price: £458.00 to £1,455.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CommercialBids@Burendo.com. Tell them what format you need. It will help if you say what assistive technology you use.