DATASUMI LTD

Generative AI Integration Support

Datasumi's support service for integrating generative AI aims to ensure the smooth incorporation of generative AI into a company's current operations. This service helps organisations adopt generative AI technologies by providing practical steps and advice, allowing them to remain leaders in technological innovations.

Features

• Comprehensive assessment of organizational AI needs and goals.
• Identification and recommendation of suitable generative AI technologies.
• Customized integration strategy development for seamless implementation.
• Expert guidance on data preparation and management for AI systems.
• Collaborative training sessions to familiarize staff with new tools.
• Ongoing support throughout the integration process.
• Post-integration performance evaluation and optimization.
• Regular updates on generative AI advancements and best practices.
• Confidentiality and data protection measures in place.
• Flexible service packages tailored to organizational budget and requirements.

Benefits

• Improved operational efficiency through automation and intelligent decision-making.
• Enhanced product development and innovation capabilities using AI-generated content.
• Competitive advantage in the market by adopting cutting-edge technologies.
• Increased staff productivity with the assistance of AI tools.
• Better customer engagement through personalized, data-driven interactions.
• Cost savings from reduced manual labor and optimized resource allocation.
• Scalable solution for future growth and expansion.
• Compliance with industry regulations and standards in AI usage.
• Fostering a culture of innovation within the organization.

£775 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

796252626883622

Contact

Datasumi Team
+442045770319
accounts@datasumi.com

Planning

• Planning service: Yes
• How the planning service works: The Datasumi Generative AI Integration Support service is designed to help organizations integrate generative AI technologies seamlessly into their existing operations. This comprehensive service includes a structured planning process, customized integration strategy development, staff training, data management guidance, performance evaluation, and ongoing support.; ; The planning service offered by Datasumi involves an initial consultation, thorough assessment of the organization's infrastructure, identification of suitable AI technologies, and tailored integration strategies. This is followed by data preparation guidelines, staff training sessions, budget planning, regular updates on advancements, and performance evaluations post-integration.; ; By partnering with Datasumi, organizations can benefit from improved operational efficiency, enhanced product development capabilities, cost savings, scalable solutions, and a competitive edge in the market through the adoption of cutting-edge AI technologies. This long-term strategic partnership ensures continuous support, guidance, and access to the latest AI advancements for future growth and expansion.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Datasumi's Generative AI Training Service is designed to help organizations effectively leverage their new AI-driven infrastructure by equipping staff with the necessary knowledge and skills. This structured training process focuses on providing hands-on experience, real-world examples, and customized learning materials tailored to the organization's needs and objectives.; ; The training service begins with an assessment of the staff's existing skill levels and understanding of AI technologies. Based on this evaluation, Datasumi develops a personalized training plan that includes interactive workshops, online courses, and one-on-one coaching sessions. The training focuses not only on technical skills but also on fostering a culture of innovation within the organization, encouraging staff to explore new ways of leveraging AI for operational efficiency and product development.; ; Throughout the training process, Datasumi experts maintain open communication channels with the organization's team, addressing questions, concerns, and challenges as they arise. Post-training, ongoing support is offered through access to learning resources, updates on AI advancements, and performance evaluations to ensure that staff remains up-to-date with the latest technologies and best practices in generative AI.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Datasumi's Generative AI Setup and Migration Service is designed to assist organizations in transitioning from their existing systems to a new, advanced AI-powered infrastructure. This service includes a systematic approach to ensure minimal disruption, efficient data transfer, and a smooth transition for the organization and its staff.; ; The setup and migration process begins with an initial consultation to understand the organization's unique needs and objectives. Datasumi then performs a comprehensive assessment of the existing systems, identifying potential challenges, and outlining a detailed migration plan tailored to the client's requirements. Once approved, Datasumi migrates data, configures AI tools, tests functionality, and provides staff training to ensure a seamless transition. Post-migration, ongoing support is offered for performance optimization and continuous improvement, enabling organizations to harness the full potential of their new AI-driven infrastructure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Datasumi's Quality Assurance (QA) and Performance Testing Service is an integral part of the integration process to ensure that the implemented generative AI technologies perform optimally and meet the organization's requirements. This service involves a series of rigorous tests and evaluations, ensuring system reliability, stability, and high performance.; ; The QA and performance testing process includes functional testing, compatibility testing, stress testing, load testing, and security testing to identify potential issues and address them proactively. Datasumi's experts analyze the test results, provide recommendations for optimization, and collaborate with the organization's team to implement necessary improvements. This iterative process continues until the AI systems achieve desired performance levels, ensuring long-term success and continuous improvement in operational efficiency and innovation capabilities.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Datasumi's Ongoing Support Service caters to various scenarios, including buyer-hosted or software solutions, Datasumi-provided hosting or software, and third-party hosted or software offerings. This comprehensive support model ensures that organizations receive timely assistance, regardless of the hosting or software provider.; ; For buyer-hosted or third-party software solutions, Datasumi offers remote troubleshooting, bug fixing, and performance optimization guidance. The team collaborates closely with the organization's IT department and third-party vendors to address issues promptly and effectively.; ; When Datasumi provides hosting or software solutions, organizations benefit from direct support through a dedicated account manager, ensuring seamless communication and rapid issue resolution. In this scenario, Datasumi also offers regular performance evaluations, updates on AI advancements, and proactive performance optimization recommendations to ensure long-term success and continuous improvement in operational efficiency and innovation capabilities.; ; Regardless of the hosting or software provider, Datasumi's ongoing support service includes remote assistance, issue prioritization, escalation management, and access to an extensive knowledge base. This comprehensive approach ensures that organizations receive the necessary guidance and expertise to maximize their AI-driven infrastructure's potential.

Service scope

• Service constraints: While Datasumi strives to provide comprehensive support for its clients, there are certain constraints to consider when partnering with the organization. These limitations primarily revolve around resource availability.; ; Firstly, remote assistance is the primary mode of support offered by Datasumi. While this approach enables rapid response times and efficient issue resolution, it may not be suitable for organizations requiring on-site support. Secondly, Datasumi's team operates across multiple time zones to cater to a global clientele. Although this enables round-the-clock assistance, certain situations might result in extended response times due to resource availability or operational hours.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Datasumi offers a variety of response times, depending upon the critical nature of the issue being reported and the contract terms. Depending on the issue's impact, urgent problems are responded to within one hour and then longer, lower impact issues within one business day. Datasumi offers contracts with 24 x 7 support, Monday-Friday 08:30 -17:30 support, and the ability to tailor your support contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Webchat, We support assistive technology users through Zendesk.
• Support levels: At Datasumi, we offer three distinct support levels tailored to meet our clients' diverse needs:; ; 1. L1 Support: Our entry-level support focuses on application operations and monitoring, categorizing and logging tickets, resolving known or frequently occurring issues, and escalating incidents to higher tiers when necessary within specified SLA timelines. By addressing common problems efficiently, we help maintain smooth operations and minimize disruptions for our clients.; 2. L2 Support: As a more advanced support tier, Datasumi's L2 support includes production assistance, problem management, configuration management, and handling escalated incident tickets from the L1 team. Additionally, this level involves executing minor enhancements that require less than 40 hours of work and addressing bug fixes to ensure optimal system performance and user experience.; 3. L3 Support: Our top-tier support offering, L3 support, deals with change and release management, managing SLAs, and handling escalated incident tickets from the L2 team. This level also includes executing minor enhancements requiring up to 40 hours of effort and addressing bugs within the system to provide a robust, high-performing AI infrastructure for our clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In combating climate change, Datasumi will elevate its service provision by embracing sustainability initiatives and bolstering environmental resilience. Taking cues from Google Cloud's ambitious targets of operating solely on renewable energy and aiming for 24/7 carbon-free energy by 2030, Datasumi can set similar benchmarks to curtail its carbon footprint and champion sustainable practices across its operations. By harnessing technology to bolster sustainability endeavors and democratizing earth-centric data for informed decision-making, Datasumi can empower organizations to make data-informed choices that bolster climate resilience. Moreover, aligning with social value themes centered on responsible consumption and production, as delineated in the Social Value Model, can underscore Datasumi's dedication to environmental stewardship and sustainability within its service offerings.; ; By integrating these strategies into its services, Datasumi not only actively contributes to the global battle against climate change but also fosters a more sustainable future. Through a concerted focus on renewable energy adoption, carbon footprint reduction, and promoting eco-conscious practices, Datasumi can position itself as a leader in environmentally responsible service provision. By aligning with sustainability goals and leveraging technology for positive environmental impact, Datasumi can play a pivotal role in advancing climate action and fostering a greener, more sustainable digital landscape.

  Tackling economic inequality

  In addressing economic inequality through its service provision, Datasumi will focus on initiatives that promote equal access to economic opportunities, support small and medium-sized enterprises (SMEs), and foster diversity within the supply chain. By aligning with social value themes that aim to reduce economic disparities, Datasumi can contribute to creating a more inclusive and equitable business environment. Drawing inspiration from the Social Value Model's emphasis on creating new businesses, jobs, and skills, Datasumi can implement programs that facilitate entrepreneurship, job creation, and skills development for underrepresented groups. Additionally, by supporting educational attainment relevant to contracts, providing training schemes to address skills gaps, and promoting sector-related skills growth, Datasumi can help bridge the economic divide and empower individuals from diverse backgrounds.; ; Furthermore, by structuring supply chain selection processes to ensure fairness and diversity, encouraging innovation and disruptive technologies, and promoting collaboration throughout the supply chain, Datasumi can actively contribute to reducing economic inequality. Embracing scalable methods for modernizing delivery, supporting apprenticeships and industry placements, and fostering a fair and responsible approach to working with supply chain partners can further enhance economic inclusivity within its service provision. By adopting these strategies and aligning with initiatives that prioritize economic equality, Datasumi can play a pivotal role in fostering a more level playing field for businesses of all sizes and backgrounds within the ecosystem.

  Equal opportunity

  In the context of equal opportunity, Datasumi enhances its service provision by focusing on promoting diversity, inclusion, and equitable access to opportunities. By aligning with social value themes that prioritize equal opportunities, Datasumi can contribute to fostering a more inclusive and fair society. Drawing inspiration from the Social Value Model's emphasis on supporting local communities in managing and recovering from the impact of COVID-19, Datasumi can implement initiatives that facilitate employment opportunities, re-training programs, and workforce diversity. Additionally, by actively engaging in activities that promote equal access to resources, education, and employment opportunities, Datasumi can demonstrate its commitment to social responsibility and equitable practices within its service provision. Through a concerted effort to prioritize equal opportunity initiatives, Datasumi can play a significant role in advancing social equity and inclusivity within the ecosystem.

  Wellbeing

  In addressing employee wellbeing, Datasumi will elevate its G-Cloud service provision by prioritizing initiatives that promote mental health, work-life balance, and overall employee wellness. By aligning with social value themes that emphasize wellbeing, Datasumi can contribute to creating a supportive and healthy work environment for its employees and clients. Drawing inspiration from leading companies that prioritize employee wellbeing, such as Microsoft's focus on mental health support and flexible work arrangements, Datasumi can implement similar programs to enhance the overall wellbeing of its workforce. By fostering a culture of mindfulness, resilience, and work-life balance, Datasumi can empower its employees to thrive both professionally and personally.; ; Furthermore, by incorporating features in its G-Cloud services that prioritize user experience, accessibility, and data privacy, Datasumi can contribute to the overall wellbeing of its clients. Ensuring that services are user-friendly, secure, and aligned with best practices in data protection can enhance the mental and emotional wellbeing of users who rely on these technologies for their daily operations. Additionally, by promoting digital wellness practices and providing resources for managing screen time and technology usage, Datasumi can support clients in maintaining a healthy relationship with technology.; ; By integrating these wellbeing-focused initiatives into its G-Cloud services and organizational culture, Datasumi can foster a holistic approach to wellbeing that benefits both its employees and clients. Prioritizing mental health support, work-life balance, user experience, and data privacy can create a positive impact on overall wellbeing within the workplace and the digital ecosystem at large.

Pricing

• Price: £775 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.