INFOSYS LIMITED

Digital Supply Chain Management

Infosys has 25 years of supply chain experience, serving 200+ clients with 100+ engagements and a talent pool of 3000+. Our broad offerings encompass advisory services, next-gen solutions like AI & ML, cloud platforms, and comprehensive implementation support across Planning, Procurement, WMS, OMS, TMS with partnerships BY, IBM, Coupa, SAP.

Features

• Supply Chain visibility and Predictability
• Hyper automation and cloud enablement
• Data driven intelligent supply chain
• Sustainable and Traceable supply chain
• Supply chain cost takeout
• Cognitive omnichannel ecommerce platform

Benefits

• Intelligent forecasting
• Intelligent planning and scheduling
• Margin optimisation
• Workload optimisation
• AI/ML Inventory improvements
• Fleet/Garage maintenance
• Predictive maintenance
• Supply chain control tower
• Global inventory and real-time visibility
• Improved merchandising planning

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

796293648628940

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
  • Supply chain planning
  • Warehousing and inventory management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our digital supply chain services extend existing enterprise platforms such as IBM Sterling for omni‑channel fulfillment, Blue Yonder for planning and warehouse management, Manhattan WMS, and SAP IBP for integrated planning. They also integrate with ERP, WCS, TMS, and real‑time visibility networks like FourKites for end‑to‑end orchestration.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Specific constraints can be applicable for selected software and this can be discussed during the solution design phase
• System requirements:
  • Compatible with major ERPs for seamless data integration
  • Cloud infrastructure access for hosting supply chain modules
  • APIs/interfaces available for WMS, TMS, legacy systems
  • Sufficient network bandwidth for real‑time data exchange
  • Required licenses for integrated supply‑chain platforms
  • Secure SSO/AD authentication for controlled access
  • Updated browsers for web dashboards and control towers
  • IoT connectivity support for sensors and telematics
  • Compliance with enterprise cybersecurity and endpoint protection
  • Historical data available for AI/ML training and forecasting

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our accessibility validation approach leverages the Infosys Accessibility Platform, which audits digital interfaces—including web chat components—for compliance with WCAG 2.2 / 2.1 / 2.0 and major regulations such as ADA and Section 508. These audits use automated and manual assessment techniques to identify accessibility gaps in web, mobile, and document interfaces. Infosys’ accessibility framework supports accessibility validation through assessment tools and remediation workflows; Infosys also operates Accessibility Living Labs, which provide simulated and real world environments for understanding how people with disabilities interact with digital technologies. These labs help identify potential accessibility barriers and guide inclusive design improvements that are applicable to features such as web chat.
• Onsite support: Yes, at extra cost
• Support levels: We provide L2 and L3 support and charge as per client's MSA rate or our billing rate. Depending on the business need Infosys can provide both technical account manager and cloud support engineer to support
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding experience combining guided digital workflows, documentation, and training support.; Our onboarding approach includes:; • Digital, self paced onboarding journeys: Infosys offers onboarding concierge experiences that provide step by step guided tasks, personalized journeys, and quick link resources to help new users get started smoothly.; • Training & enablement services: As part of our managed service and digital workplace offerings, we provide training, enablement, and change management support. ; • Online documentation & support resources: Users can access service documentation, guided instructions, and support channels through our service portals and digital platforms. ; We ensure users receive clear instructions, structured guidance, and access to training resources to help them confidently begin using the service from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Online knowledge base
  • Web‑based user guides
  • In‑product help / tooltips
  • Training slide decks (PPT)
  • Video tutorials
  • Release notes / change logs
  • FAQs
  • Process workflow diagrams
  • Configuration guides
  • Client‑specific customised documentation
• End-of-contract data extraction: At the end of the contract, users can extract their data through standard export mechanisms provided within our platform and supported by Infosys’ enterprise grade document and data management capabilities.; Our service supports structured data export through downloadable files (such as CSV, JSON, or PDF), or via API-based extraction where applicable. Infosys’ Intelligent Document Management Solution enables organizations to govern, classify, export, and migrate data across systems, ensuring that customers can retrieve their content in accessible formats at offboarding. ; All stored documents and records can be exported prior to deletion using our document lifecycle management, which covers content retrieval, archival, and migration. The system supports extraction and provides flexibility aligned with customer governance and compliance needs. ; Following data extraction, data is securely wiped according to the customer’s contractual data retention policy.
• End-of-contract process: At the end of the contract term, Infosys follows a structured contract‑closure and transition approach to ensure continuity and compliance. The process typically includes:; ; Review of contractual obligations to verify completion of all deliverables, documentation, and service commitments. Infosys’ contract management practices emphasize ensuring all obligations are met and documentation is complete. ; Assessment of renewal, extension, or termination options, supported by automated alerts and contract lifecycle management tools to prevent missed renewals. ; Transition planning, including knowledge transfer, data handover, secure archiving of project artifacts, and decommissioning of access rights—aligned with Infosys' onboarding/offboarding and service management frameworks. ; Stakeholder sign‑off and closure reporting, ensuring compliance, audit readiness, and clean termination of services.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service provides a consistent experience across desktop and mobile devices as it is delivered through browser‑based, cloud platforms that do not require installation. The core functionality remains the same, and users can access dashboards and features through any modern browser on mobile or desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a web‑based, cloud‑delivered dashboard that users access through any modern browser. It provides navigation menus, configurable views, analytics panels, and real‑time monitoring features used across Infosys’ Digital Supply Chain solutions. Users interact with the interface to review insights, manage workflows, and access control‑tower‑style visualizations. Since the solution is browser‑based, no installation is required, and the interface adapts to different screen sizes for desktop or mobile use.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Infosys validates digital interfaces (including service UIs) using the Infosys Accessibility Platform, which audits against WCAG 2.2/2.1/2.0 and major regulations (ADA, Section 508). These audits combine automated checks and guided remediation workflows across web, mobile, and documents to surface issues that may affect assistive‑technology users.
• API: Yes
• What users can and can't do using the API: API services depend on the technology platform and they provide a range of services from user creation to deployment management and monitoring.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customize the service. Infosys provides configurable, modular digital supply chain solutions that adapt to each client’s processes and technology landscape. Customization typically includes process configuration, tool selection, integrations, dashboards, and reporting—enabled through fit gap assessments, roadmap design, and parameter based configuration. Customization is performed by Infosys consultants and solution teams, while certain configurations can be maintained by client using platform tools.

Scaling

• Independence of resources: By implementing Horizontal scaling, CAAS, and it is chargeable

Analytics

• Service usage metrics: Yes
• Metrics types: Infosys provides comprehensive service usage metrics through its digital and supply chain platforms. These include real‑time visibility into key operational KPIs such as delivery lead time, inventory turnover, gross margins, and supplier performance. The platforms also track warehouse efficiency, logistics performance, and consumption trends supported by AI‑driven predictive analytics.; ; Additionally, Infosys platforms include dashboards that track system behavior, usage patterns, exceptions, alerts, and performance trends to support informed decision‑making. Cloud‑hosted analytics further enable detailed evaluation of inventory movements, reconciliation, and forecasting to enhance overall supply chain efficiency and responsiveness.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export operational and analytical data via built in reporting tools, which aggregate and transform supply chain information for downstream consumption. These platforms enable seamless data sharing across partners and systems, supporting export in standardized formats for further analysis, integration, or control tower visibility. The use of digital technologies, including data collection, transformation, and workflow automation, ensures users can efficiently extract and share relevant data from supply chain operations.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML,Excel (.xlsx),PDF
  • HTML, Text, SQL.JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML,Excel (.xlsx),PDF (for reports)
  • JSON, HTML, TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We depend on the product vendor for availability SLAs and we have back to back contracts and penalties can be agreed upon as part of the contract.
• Approach to resilience: It's available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: The selected Cloud partner follows the Role Based Access Control security standards for user management and this provides capabilities to grant or restrict access to the desired application objects by role. A wide spectrum of enterprise roles is pre-delivered, and any variation of these roles can be adjusted or defined with the security model. ; Relying on a high level of granularity, custom users, roles, groups, and permissions/responsibilities can be created and managed through the administrative tools.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Infosys is ISO/IEC 27001:2013 certified and Oracle Cloud - ISO/IEC 27002:2017, ISO/IEC 27017:2015 and ISO/IEC 27018:2014
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infosys has vast experience supporting clients during the change process. We will manage the changes to any services in a controlled manner with minimal disruption of services.; Changes can be triggered from various sources like:; • Problems ; • New initiatives ; • Service Improvement programs ; • Change in business or customer requirements etc… ; Infosys will efficiently govern the changes which includes proper management of the risks and minimizing its possible adverse impact on the business.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Infosys works with its selected partner to utilize network vulnerability assessment tools to identify security threats and vulnerabilities. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues. subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Hosting provider takes actions on the notification of a threat or risk once confirmed that a valid risk exists, that the recommended changes are applicable to service environments, and the changes will not otherwise adversely affect the services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Infosys works with its Cloud partner to utilise protective monitoring tools to identify potential compromises. Formal procedures are in place to assess, validate, prioritise, and remediate identified compromises. Monitoring information is used to continually tune the environment and improve application performance with all system changes made by Cloud Partner in the standard maintenance windows. Monitoring systems and data are accessed only by authorised individuals and teams with the operational responsibility for monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Infosys has a comprehensive Security Incident Response and Management procedure, aligned with ISO 27035:2011 standard, which elaborates the steps to be taken for reporting, isolating, handling incidents and learning from security incidents. All incidents are captured by and reported to the respective departments and are handled according to the nature of the incident.; Infosys establishes a governance model with each of its customers. There is a relationship manager assigned to every customer and the relationship manager will formally inform the customer in case of any privacy or security breach.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.