Imperf Consulting Limited

Imperf - Microsoft Teams Direct Routing Omni-Channel Contact Centre

Microsoft Azure/ Amazon AWS are secure cloud services platform that offers flexible storage, content delivery and compute power to help your businesses to scale and grow. Imperf Consulting as a Microsoft and Amazon AWS Technical Partner can offer an end-to-end Architectural ,Managed services & Support for your cloud architecture

Features

• Enterprise Mobility Suites
• OS Update Management , patching and Monitoring
• Digital Transformation of IT Operation
• Modern Collaboration and Communication Platforms
• Remote Working
• 360 Degree Endpoint management capability

Benefits

• Empower end users to work the way they want
• Modern Collaboration and Communication Platform
• Digitally Transformed IT Operations
• Enterprise Mobility on any device

£500 to £900 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sola.famoriyo@imperfconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

796312883608302

Contact

Sola Famoriyo
01634 477555
sola.famoriyo@imperfconsulting.com

Planning

• Planning service: Yes
• How the planning service works: Assessment of Current Infrastructure and Identifying Requirements:; --Understand the existing infrastructure, including hardware, software, and networking setups.; --Analyse capacity and performance optimisation to identify potential areas for improvement.; --Collaboration to understand specific needs and objectives.; --Identify desired scalability, security, compliance, and performance requirements.; ; Cloud Service Selection:; --Provide in-depth analysis of different Microsoft cloud service offerings, pricing models, and SLAs.; --Recommend suitable solution based on buyer’s requirements and budget constraints.; ; Migration Strategy:; --Collaborate to develop a comprehensive migration strategy that outlines data transfer, applications, and processes to Microsoft.; --Consider minimal downtime, data consistency, and testing procedures during migration.; Integration with Existing Systems:; --Evaluate the compatibility with buyer’s existing systems, applications, and databases.; --Develop an integration plan to ensure seamless connectivity and data exchange between various components.; Security and Compliance:; --Address security concerns by formulating security strategy that encompasses data encryption, access controls, identity management, and compliance with industry standards and regulations.; Implement measures for monitoring, detecting, and responding to security incidents.; Training and Change Management:; --Review training requirement for the new solution; --Propose change management strategy to mitigate resistance, and encourage adoption.; ; Cost Analysis and Management:; --Assess the total cost of ownership associated with subscription fees, infrastructure costs, and operation costs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training on Microsoft Azure:; Introduction to Azure:; ; Overview of Microsoft Azure cloud platform and services.; Understanding Azure Resource Manager (ARM) and Azure Portal.; Azure Services:; ; Training on core Azure services such as Virtual Machines, Blob Storage, Azure SQL Database, and Azure Active Directory.; Creating and managing resources in Azure through hands-on labs.; Azure Solutions:; ; Building cloud solutions with Azure services like Azure Functions, Azure Logic Apps, and Azure Web Apps.; Developing serverless applications and microservices on Azure.; Security and Identity:; ; Implementing security measures in Azure, including network security groups, Azure Security Center, and Azure Identity solutions.; Ensuring compliance with Azure security best practices and industry standards.; Monitoring and Optimization:; ; Using Azure Monitor and Azure Log Analytics for performance monitoring and troubleshooting.; Optimizing Azure costs through Azure Cost Management and budgeting tools.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Administration of M365/AWS cloud platform for all Operating Systems; Configure the Cloud Management service.; Monitor and Manage the services.; Implement and manage Backup processes & Disaster-Recovery; Support PCI audits and proactive scanning; Manage apps and virtual cloud servers running on cloud platforms; Manage Backups and Disaster recovery for Servers and Databases; Optimization of Servers and Databases in the cloud; Management of IAAS , PAAS , SAAS and DAAS.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Understanding Requirements and Objectives:; --Work closely to understand specific quality assurance and performance testing requirements.; --Identify key objectives including system stability, scalability, response times, quality metrics.; Test Planning and Strategy:; --Collaborate to develop comprehensive test plan outlining the scope, approach, and timelines for quality assurance and performance testing.; --Define testing strategy, including the types of tests to be conducted (functional/load/stress/scalability/security-testing).; Test Case Development:; --Collaborate to develop detailed test cases covering functional requirements, and performance benchmarks.; ; Execution and Monitoring:; -- Analyse test results in real-time to identify performance bottlenecks and areas requiring optimisation.; Performance Metrics and Analysis:; --Define and measure key performance metrics, response times, throughput, error rates, and resource utilisation.; Load and Stress Testing:; --Implement load testing to assess the system's behaviour under expected and peak loads, identifying performance thresholds and scalability constraint and Conduct stress testing.; Security and Compliance Testing:; --Address security and compliance considerations by incorporating security testing measures, including vulnerability assessments and adherence to regulatory requirements.; --Validate the system’s ability to mitigate security threats and maintain data integrity during high-volume transactions.; Reporting and Recommendations:; --Prepare comprehensive test reports detailing findings, identified issues, performance bottlenecks, solution quality.; --Provide actionable recommendations for improvements, including performance tuning.; Continuous Improvement Strategy:

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Penetration Testing
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Platinum - As Gold, plus enhanced Service Levels, including 24x7 Account Manager Access, Incident management, named technical lead and architectural review. ; Gold - As Silver, 4 Hours Systems Restoration from Backup, Antivirus Remediation Services, Cyber Attack Remediation, Monthly Patching, Proactive Management and 24x7 Service Desk.; Silver - As Bronze, plus Managed Antivirus patching, Monthly Patching, Proactive and Capacity management and 24x7 Service Desk.; Bronze - 0600:1800 Monday to Friday (excluding bank holidays) Systems support, account management and unlimited Systems monitoring and Server uptime maximisation.

Service scope

• Service constraints: None, Services Delivered as per SLA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Platinum - As Gold, plus enhanced Service Levels, including 24x7 Account Manager Access, Incident management, named technical lead and architectural review. ; Gold - As Silver, plus 4 Hours Systems Restoration from Backup, Antivirus Remediation Services, Cyber Attack Remediation, Monthly Patching, Proactive Management and 24x7 Service Desk. ; Silver - As Bronze, plus Managed Antivirus patching, Monthly Patching, Proactive and Capacity management and 24x7 Service Desk. ; Bronze - 0600:1800 Monday to Friday (excluding bank holidays) Systems support, account management and unlimited Systems monitoring and Server uptime maximisation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We have a functional workflow process with our online Web BOT service that routes request to requirements that cannot be resolved from the knowledge database; ; www.imperfconsulting.com/support
• Support levels: Platinum - As Gold, plus enhanced Service Levels, including 24x7 Account Manager Access, Incident management, named technical lead and architectural review. ; Gold - As Silver, 4 Hours Systems Restoration from Backup, Antivirus Remediation Services, Cyber Attack Remediation, Monthly Patching, Proactive Management and 24x7 Service Desk. ; Silver - As Bronze, plus Managed Antivirus patching, Monthly Patching, Proactive and Capacity management and 24x7 Service Desk. ; Bronze - 0600:1800 Monday to Friday (excluding bank holidays) Systems support, account management and unlimited Systems monitoring and Server uptime maximisation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft M365 Office Suites

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Security Administrator
  • Azure Security Administrator

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Social Cohesion by reducing economic inequality, we promote a sense of shared identity and mutual support among diverse social groups. This cohesion fosters trust, cooperation, and stability . Ensuring equality of Opportunity to ensures that every individual has a fair chance to succeed regardless of their background through Addressing economic inequality to help open up avenues for equal access to education, healthcare, employment, and resources, allowing everyone to pursue their goals and aspirations on an even playing field. Empowerment of individuals and promoting quality of life by narrowing the economic gap, we enhance the overall quality of life for all members of society. Improved access to resources, better healthcare, education, and living conditions contribute to the well-being of individuals and communities.

  Equal opportunity

  We encourage social value in areas of equal opportunity by; Promoting Fairness and Justice Encouraging Diversity and Inclusion Boosting Economic Growth Encouraging Social Cohesion and Harmony. Empowering Marginalized Groups. Promoting Innovation and Creativity. Long-Term Social Development to ensure sustainable social development, by investing in education, training, and support systems that promote equal access, societies can create a foundation for long-term growth and prosperity for all individuals.

Pricing

• Price: £500 to £900 a user
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sola.famoriyo@imperfconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.