eNetEnterprise
eNetEnterprise is a virtual learning environment providing content delivery, resource tracking, competency management, job families, training attainment, evidence portfolio, online assessment. Marking of assignments, observations, end test qualifications for Apprenticeships, VQs and CPD with competency mapping. Accessible, multi-device with internet access. Automation of marking, verification, scoring, with real-time dashboards.
Features
- Real time dashboard reporting of employees or learners
- Competency framework management, history and learner pathway mapping
- LMS, training attainment record, mandatory and electives, qualification report
- Upload of evidence such as photo, video, audio, documents
- Online trainer observations, learner assessment and assignment recording
- Event management with accreditation and certification
- Custom forms for accreditation framework, public facing dashboard
- Social media, forums and coaching/mentoring capabilities
- Offline mobile Apps – synchronising with online system
- In-built notifications for large cohorts- MOOCS and Communities of Practice
Benefits
- Support originality of assessment, marking, feedback and verification
- Automatically manages allocation of work to assessors
- Administrators real-time dashboards
- Replaces any need for paper records
- Provides data at point of need, externally or internally
- Improved confidence, privacy, safety and security of e-submission
- Electronic reminders, alerts, calendar prompts.
- Reduces workload for employees/learners, trainers, assessors, and admins
- View of overall and individual progress, talent spotting
- Reduce time spent doing admin, more time for individuals
Pricing
£12 to £45 a user a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 9 6 3 9 1 0 8 9 9 7 8 2 6 3
Contact
eCom Scotland
Wendy Edie
Telephone: 01383 630032
Email: wendy.edie@ecomlearningsolutions.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- SSL, Licensing and browser limitations
- System requirements
-
- A stable internet connection of 5Mbps minimum
- A browser that supports HTML5
- An SSL must be setup on URL to be used
- SCORM eLearning courses,1.2, 2.4 or xAPI compliant
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- ECom provides informed and timely responses to most enquiries within 24 hrs. Weekends and other circumstances can occasionally extend response times to up to 72 hrs. eCom provides access to experts aligned with the needs of your stakeholder groups, face-to-face direct support from our teams when preferred or needed, engagement with real people who know (and are involved in) your projects, and service levels aligned with your needs and expectations.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support for Admins with training for trainers, also configuration and setup requirements.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Admin users receive mandatory training, access to webinars, telephone support. Manuals are provided for each user group setup.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- A request to helpdesk, will estimate the export requirement dependent on the level of customisation. All data will be provided in CSV and /or XML format.
- End-of-contract process
- 3 month notice is required that the annual contract is not to be renewed. A client data request is initiated with a view to providing data extract. All data is backed up and an archived is created. The accounts are closed and service is terminated with all data removed from the cloud.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Administrative functions and reports only available on desktop
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- Allows learners to submit evidence of activities as well as undertake quizzes. Allows tutors to provide marks.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- ECom operates a change request process for customisation.
Scaling
- Independence of resources
- No, licensing is based on an annual contract.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Real-time metrics dashboard available on connection, user levels and support tickets status.
SLA - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Export tools are provided for user data and reports, a full database export can be provided on request.
- Data export formats
- Other
- Other data export formats
- XML
- Data import formats
-
- CSV
- Other
- Other data import formats
- XML
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.99% availability
- Approach to resilience
- Information available on request.
- Outage reporting
- Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User roles to restrict management interface.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- GC GDPR
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials.
- Information security policies and processes
- Adhere to principles of ISO27001
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
ECom's formal change management process;
• Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
• Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
• Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
• Ensuring the configuration management system is updated to reflect the effect of any changes. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Syslog Monitoring performed by PRTG server
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
• Incident identification
• Incident logging
• Incident categorization
• Incident prioritization
• Initial diagnosis
• Escalation, as necessary, to level 2 support
• Incident resolution
• Incident closure
• Communication with the user community throughout the life of the incident
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Equal opportunityEqual opportunity
As an organisation we nurture a unique corporate culture, maintained as we have grown. Our workforce is a mix of gender, nationality and age and other characteristics, as we believe this brings value of diverse thought to projects.
eCom are signatories to the Scottish Business Pledge, and live its values with regards to paying at least the Scottish Living Wage, no use of zero hours contracts, good workforce engagement, investing in youth, a balanced workforce, innovation, internationalism, supporting our community, and ensuring prompt payment. Our approach to Fair Work is tangible and measurable during Contract Management Procedures:
• We will continue to meet the Scottish Business Pledge and perpetually review all salaries to ensure fair pay for all.
• Clear managerial responsibility to nurture talent and help individuals fulfil their potential through use of eCom Academy
• Strong commitment to Modern Apprenticeships (continue to support Foundation apprenticeships, & support Graduate Apprenticeships in 2020)
• Support for Learning and Development
• Continue to NOT use Zero hours contracts
• Continue to offer flexible working, family friendly and wider work life balance
• Continuing our efforts of gender balance and wider representation of workforce.
• Continue to promote workplace innovation using online tools to offer suggestions and suggest new R&D focus.
eCom are committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.
It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.
Pricing
- Price
- £12 to £45 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- No