PARKABLE UK LIMITED

Parking Management

Parkable's parking management software makes car parks easy to manage and use. Parkable's admin panel makes it easy for administrators to monitor and manage car parks, while drivers use the Parkable app to book, access, and pay for parking. Parkable is trusted by large employers and property owners/managers.

Features

• Increase car park yield
• Flexible configuration
• Real time reporting
• Digital payment facilitation
• Automated infringement management
• Improved asset utilisation
• Automate administrative tasks
• Self service bookings
• Access & permission management
• Hardware integrations available

Benefits

• Generate more revenue
• Increase occupancy
• Improve user experience
• Reduce administration time
• Clearer reporting
• Flexibile configuration

£4 to £7 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukbusiness@parkable.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

796520215382576

Contact

Sam Ellis
+441257448088
ukbusiness@parkable.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Each implementation has a client success manager provided, included in the price. Technical support is provided where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All led by client success manager; - online training sessions (admin and parkers); - onsite training (where possible); - how to videos & instructional guides; - communications templates
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • JPG
  • PNG
• End-of-contract data extraction: Data provided upon request.
• End-of-contract process: After contract period is complete, client resigns for another term. Hardware purchased outright is retained by company, hardware rented is removed at Parkable’s expense.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Admin panel: full functionality available on both mobile and desktop; Parker app: only available on Android/iOS devices
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Fully configurable to car park layout and operations. Configuration edits are made in admin panel. Configuration can be edited by client administrators.

Scaling

• Independence of resources: Parkable servers scale horizontally based on system load

Analytics

• Service usage metrics: Yes
• Metrics types: Usage data & activity statistics
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Organisation admins can export reporting data to CSV from admin panel for the organisations they manage.; ; End users can request individual data via email.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will use commercially reasonable efforts to ensure the Services are available (i.e., accessible and usable) at least ; 99.9% of the Required Monthly Availability during Business Hours. ; ; We offer the service credit available for each Subscription Tier as set forth below.; ; If We fail to meet the Required Monthly Availability, and per your written request, Parkable will issue You a service credit in an amount equal to the applicable service credit percentages set forth below for the corresponding ; Services Availability Percentages for such Subscription Tier, based on the calculated or real total applicable subscription spend for that Applicable Monthly Period, where applicable subscription refers only to the subscription for the impacted service or services:; ; Enterprise Tiers:; Required Monthly Availability: at least 99.9%; Services Availability Percentages vs Credit Percentage; 99.9% - 100% : 0%; 98.00% - 99.89% : 5%; 95.00% - 97.99% : 10%; 90.00% - 94.99% : 35%; Less than 90.00%. : 50%; ; In order to request a service credit, You will need to have opened a Service Request or Service Requests with Parkable Support at the onset of the impact of the incident(s) or whenever You first detected the incident(s).
• Approach to resilience: Parkable services (servers, database, task queues) are redundant and scaled automatically, as well as being backed up daily. The Google data centre is ISO-22301 certified.
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces: Single sign on with 2-factor authentication; Support interfaces: Username and password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Stripe
• PCI DSS accreditation date: 2021
• What the PCI DSS doesn’t cover: Nothing
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a Chief Information Security Officer who reports to Chief Technology Officer who site on our Board of Directors
• Information security policies and processes: We use Secureframe to educate staff on security and communicate security policies. This tool allows us to ensure all employees have completed security training and accepted the policies in line with SOC2.; ; We use Kolide to ensure end user devices follow best practices and have latest software updates and virus/malware protection and appropriate firewalls.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Initial configuration and changes to existing components are managed via request forms to the Chief Information Security Officer (CISO), who will assess the potential risks and mitigations of risk before approving development or deployment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Parkable uses a dependency scanning tool called Snyk as part of CI/CD process. Critical issues are addressed immediately and lower risk vulnerabilities are assessed individually to determine deployment timeframes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Work in progress
• Incident management type: Supplier-defined controls
• Incident management approach: We have a full Security Incident Response Plan. Users can report incidents via email listed on security page of website. We share incident reports via email to impacted users.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £4 to £7 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukbusiness@parkable.com. Tell them what format you need. It will help if you say what assistive technology you use.