PARKABLE UK LIMITED

Parking Management

Parkable's parking management software makes car parks easy to manage and use. Parkable's admin panel makes it easy for administrators to monitor and manage car parks, while drivers use the Parkable app to book, access, and pay for parking. Parkable is trusted by large employers and property owners/managers.

Features

  • Increase car park yield
  • Flexible configuration
  • Real time reporting
  • Digital payment facilitation
  • Automated infringement management
  • Improved asset utilisation
  • Automate administrative tasks
  • Self service bookings
  • Access & permission management
  • Hardware integrations available

Benefits

  • Generate more revenue
  • Increase occupancy
  • Improve user experience
  • Reduce administration time
  • Clearer reporting
  • Flexibile configuration

Pricing

£4 to £7 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukbusiness@parkable.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 9 6 5 2 0 2 1 5 3 8 2 5 7 6

Contact

PARKABLE UK LIMITED Sam Ellis
Telephone: +441257448088
Email: ukbusiness@parkable.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Each implementation has a client success manager provided, included in the price. Technical support is provided where required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All led by client success manager
- online training sessions (admin and parkers)
- onsite training (where possible)
- how to videos & instructional guides
- communications templates
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • JPG
  • PNG
End-of-contract data extraction
Data provided upon request.
End-of-contract process
After contract period is complete, client resigns for another term. Hardware purchased outright is retained by company, hardware rented is removed at Parkable’s expense.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Admin panel: full functionality available on both mobile and desktop
Parker app: only available on Android/iOS devices
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Fully configurable to car park layout and operations. Configuration edits are made in admin panel. Configuration can be edited by client administrators.

Scaling

Independence of resources
Parkable servers scale horizontally based on system load

Analytics

Service usage metrics
Yes
Metrics types
Usage data & activity statistics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Organisation admins can export reporting data to CSV from admin panel for the organisations they manage.

End users can request individual data via email.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We will use commercially reasonable efforts to ensure the Services are available (i.e., accessible and usable) at least
99.9% of the Required Monthly Availability during Business Hours.

We offer the service credit available for each Subscription Tier as set forth below.

If We fail to meet the Required Monthly Availability, and per your written request, Parkable will issue You a service credit in an amount equal to the applicable service credit percentages set forth below for the corresponding
Services Availability Percentages for such Subscription Tier, based on the calculated or real total applicable subscription spend for that Applicable Monthly Period, where applicable subscription refers only to the subscription for the impacted service or services:

Enterprise Tiers:
Required Monthly Availability: at least 99.9%
Services Availability Percentages vs Credit Percentage
99.9% - 100% : 0%
98.00% - 99.89% : 5%
95.00% - 97.99% : 10%
90.00% - 94.99% : 35%
Less than 90.00%. : 50%

In order to request a service credit, You will need to have opened a Service Request or Service Requests with Parkable Support at the onset of the impact of the incident(s) or whenever You first detected the incident(s).
Approach to resilience
Parkable services (servers, database, task queues) are redundant and scaled automatically, as well as being backed up daily. The Google data centre is ISO-22301 certified.
Outage reporting
A public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces: Single sign on with 2-factor authentication
Support interfaces: Username and password
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Stripe
PCI DSS accreditation date
2021
What the PCI DSS doesn’t cover
Nothing
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a Chief Information Security Officer who reports to Chief Technology Officer who site on our Board of Directors
Information security policies and processes
We use Secureframe to educate staff on security and communicate security policies. This tool allows us to ensure all employees have completed security training and accepted the policies in line with SOC2.

We use Kolide to ensure end user devices follow best practices and have latest software updates and virus/malware protection and appropriate firewalls.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Initial configuration and changes to existing components are managed via request forms to the Chief Information Security Officer (CISO), who will assess the potential risks and mitigations of risk before approving development or deployment.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Parkable uses a dependency scanning tool called Snyk as part of CI/CD process. Critical issues are addressed immediately and lower risk vulnerabilities are assessed individually to determine deployment timeframes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Work in progress
Incident management type
Supplier-defined controls
Incident management approach
We have a full Security Incident Response Plan. Users can report incidents via email listed on security page of website. We share incident reports via email to impacted users.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

N/A
Covid-19 recovery

Covid-19 recovery

N/A
Tackling economic inequality

Tackling economic inequality

N/A
Equal opportunity

Equal opportunity

N/A
Wellbeing

Wellbeing

N/A

Pricing

Price
£4 to £7 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukbusiness@parkable.com. Tell them what format you need. It will help if you say what assistive technology you use.