Twin Technology

TT-CertOn- Asset Management SAAS

A paperless document storage system that allows ‘Homeowners’, or ‘Installers’ to use their own smartphone or tablet, to upload and access all important property documents instantly, All trades have different trades installing and signing-off certificates or issuing documents all at different times. CertOn keeps track of all of these.

Features

• Makes owning property cheaper
• Instant access to important documentation
• Gives access to people using authorisation from the asset owner
• Works on any Windows, Android or Apple Device
• Set reminders for important documents
• Easily and securely stored and accessed
• Easy to navigate

Benefits

• Saves you money, without having to pay for certification again

£2 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

796694615638464

Contact

Larry Rach
01923 228820
sales@twintechnology.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We restrict the upload to 3 MB per document loaded into our platform, into each document slot.
• System requirements:
  • Adobe Acrobat Reader (Free Version) Or Similar
  • Photo reader

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This is priced on a case by case format, this is usually included in subscription though.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We are able to offer onsite support if required. ; ; Standard 9 to 5 support 5 days a week.; ; Bespoke support is offered but will need to be costed according to the SLA required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Simple, clear instructions on the website to follow, or we can send an email set of instructions
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The contract ends when the document expires or they do not renew a new document instance.
• End-of-contract process: We will delete all documents once the term has expired. This is usually within 30 days of the expiry date and is done without a cost incurred.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Documents are uploaded on the website, however you can access the documents on either platform, desktop or mobile.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: API is an additional modification, it requires some further documentation for the application it is engaging with. We usually do this under a separate exercise to enable the right functionality and operability.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are able to fully customise the product, the cost for doing this will be discussed separately.

Scaling

• Independence of resources: The service uses Elastic load balancing, to ensure application traffic can be catered for.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Down loadable to any device, once permission is granted.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • PDF
  • JPEG
  • PNG

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: AWS Cloud data centre
• Outage reporting: Email alerts and notification on website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: If the client requires access Two Factor Authentication can be provided.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 28/04/2019
• What the PCI DSS doesn’t cover: American Express transactions; Diner card transactions
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We are working towards ISO27001 standards
• Information security policies and processes: We operate the service in line with four key policy documents:; Information Governance policy: overarching corporate controls including risk management, training and people controls, change control and incident response.; Information Management policy: information lifecycle from creation to; destruction including naming, storage, subject access, archiving, retention and destruction.; Information Security policy: the securing of data, hardcopy and; electronic, at rest and in transit including cryptography, access controls, virus and malware protection, passwords and penetration testing regimes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are recorded on a asset register and asset tagged where necessary. Should changes be needed a formal request is submitted to the change management board and risks would be assessed against the current safeguards in place against that component. Based on this assessment that change management board would recommend the correct and safest course of action.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.
• Incident management type: Supplier-defined controls
• Incident management approach: We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.

  Equal opportunity

  Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.

  Wellbeing

  Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.; Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.; Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.

Pricing

• Price: £2 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We do offer a free trial for the service in some circumstances, email info@certon.co.uk to request a free trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@twintechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.