Primary Care IT
Primary Care IT - Consultancy
Primary Care IT provide a range of consultancy services to support General Practices, federations, CCGs and ICS regions in the UK
We improve patient experience, workflow and outcomes, workforce efficiency and practice productivity by optimising EPRs such as EMIS (EMISWeb) and TPP (SystmOne) and providing data and analytics solutions.
Features
- Patient Experience
- Patient Workflow
- Patient Outcomes
- GP Practice efficiency and productivity
- GP Practice workload.
- EMISWeb systems expertise.
- SystmOne systems expertise.
- Intelligent data usage and analytics.
- Contractual specification and support advice and guidance.
- Strategic and practical general advice and guidance.
Benefits
- Improved patient experience ensuring best care with right clinician.
- Streamlined workflows saving time and money.
- Increased efficiency and productivity
- Reduced workforce pressures.
- Maximised income, ensuring you get all you should
- Actionable insights into your data
- Expert systems / EPR support.
- Digital strategy development and support.
- Digital presence development and support
Pricing
£550 to £1,650 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dustyn@primarycareit.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 9 6 7 8 2 9 7 0 3 4 2 9 0 6
Contact
Primary Care IT
Dustyn Saint
Telephone: 03333 443678
Email: dustyn@primarycareit.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Primary Care IT can support you to implement your digital cloud based solutions.
This can including helping you to develop your strategy and plans, marketing testing and procurement support, through to assisting you to implement those solutions into practices to support commissioning decisions.
We can help you to maximise the benefits of those solutions, getting best value and supporting your staff to be the most efficient they can whilst at the same time giving your patients the best experience possible, ensuring they get the best healthcare. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We can provide training for some cloud based software.
We especially focus on training for GP systems such as EMISWeb from EMIS Health and SystmOne from TPP, where we have many years of expertise and a huge amount of knowledge.
We can provide training in person, 1-1, 1-few or one to many, as well as providing online and blended training approaches. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Primary Care IT can support you to migrate to the cloud or between cloud services.
This can including helping you to develop your strategy and plans, marketing testing and procurement support, through to assisting you to implement those solutions into your general practice.
We can help you to maximise the benefits of those solutions, getting best value and supporting your staff to be the most efficient they can whilst at the same time giving your patients the best experience possible, ensuring they get the best healthcare. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Primary Care IT can support you with quality assurance and performance testing.
We can help you to have the correct governance in place around your cloud projects, supporting your programmes of work, reviewing gateway stages, assessing and assuring that things are headed in the right direction.
We can help you ensure that the solutions you buy and implement are to the quality they should be.
And we can help you with a variety of performance testing approaches, to optimise the performance of your solutions, ensure they are secure and protected and to make sure your workflows are optimal, so no time is wasted.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Primary Care IT can provided ongoing support for your software whether it is software supplied by us, or by others, dependent on the sotftware.
We provide full support for our own software solutions (which you can find listed on the G Cloud catalogue, along with this service listing) such as Triage, Foundation System Optimisation, OneContact and OneAnalytics.
We can also support you with GP systems such as EMISWeb and SystmOne.
Service scope
- Service constraints
- None that we are aware of.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our core support is provided Monday to Friday 8am to 5pm, excluding Bank and Public Holidays.
Non-core support is provided Monday to Friday and over the weekend and Bank and Public Holidays, from 5pm to 8am.
Between 8am and 5pm (as above) customers can call us on 03333443678 or via webchat at: www.primarycareit.co.uk
Our ticketing can be accessed anytime at: https://support.primarycareit.co.uk/portal/en-gb/newticket - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- No testing against assistive technologies has been done.
- Support levels
-
Our core support is provided Monday to Friday 8am to 5pm, excluding Bank and Public Holidays.
We aim to resolve all issues as swiftly as possible, and in no more than 2 hours in any case.
Non-core support is provided Monday to Friday and over the weekend and Bank and Public Holidays, from 5pm to 8am.
We will pick up issues raised during non-core hours, at the start of the next core support hours day.
Between 8am and 5pm (as above) customers can call us on 03333443678 or via webchat at: www.primarycareit.co.uk
Our webchat gives instant access to support staff.
Our ticketing can be accessed anytime at: https://support.primarycareit.co.uk/portal/en-gb/newticket
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 26/10/2022
- What the ISO/IEC 27001 doesn’t cover
-
A.11.1.5 Working in secure areas
A.11.1.6 Delivery and loading areas
A.12.1.4 Separation of development, testing and operational environments
A.13.1.3 Segregation in networks
A.14.1 Security requirements of information systems
A.9.4.5 Access control to program source code - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- NHS Data Security and Protection Toolkit (DSPT) -
- General Practice Information Technology Futures (GPITF) Framework compliance.
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Primary Care IT is aware that 4-6% of UK carbon emissions come from healthcare, much driven by the NHS, through supplies and deliveries as well as patient and staff journeys.
By using our service patients remove the need to make unnecessary trips, unnecessary home visits are reduced, so staff need to make fewer trips and so we help the NHS to reduce it's impact on climate change.
We also encourage all our staff, when they do need to travel for business (and much of our work is carried out remotely without the need to travel), that they consider the most appropriate route with an eye on climate impact.Covid-19 recovery
As a company founded and led by a practicing GP, and with our entire customer base embedded in primary care in the NHS, we are only too aware of the challenges of recovering from Covid.
Through using our services, customers can manage their workload and appointments processes more effectively, helping to reduce patient frustrations, ensure patients get the timely appropriate care they need, and helping to reduce the burden on primary care staff.
All of this supports managing the recovery from Covid by keeping down waiting lists, ensuring access to the right clinicians and supporting the workforce.Tackling economic inequality
We support GP practices across a wide range of communities, some in the most deprived areas of the country. By supporting them to deliver the best healthcare possible, we help them get people better, quicker, and help those people contribute to the economy in valid ways - helping them and their communities.
The population health components of our services assist the NHS to identify poor health conditions, the reasons behind those, and then, often with partners working in integrated care, address those issue which directly and indirectly help to tackle economic inequality.
We also support practices to ensure they get the payments they are due from the central systems, which means that often underpaid, deprived areas do not lose out on the funding that supports people to be well and get well and so be economically active.Equal opportunity
We are an equal opportunity employer. We employ people from a wide range of backgrounds and communities, and pay everyone, equally, according to their roles.Wellbeing
By the very nature of our services, we aim to support the wellbeing of not only the patients we support through our customers, but of the GP staff who use our services, reducing their burden and improving their wellbeing.
We aim to ensure we do the same internally, and have policies in place to ensure the time and space and support for our staff when they need it, to ensure they are well, and so serve our customers the best they can.
Pricing
- Price
- £550 to £1,650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dustyn@primarycareit.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.