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Responsiv Solutions Ltd

Responsiv Assist Extended Support

Responsiv Assist Extended Support provides incident response and recovery support for software products that are no longer supported by the original vendor (end-of-life and end-of-support) but have valid certificate or subscription. It's a cost effective, efficient way to extend effective life of your applications and installed technology. Hardware devices excluded.

Features

  • Service recovery recovers self-developed applications
  • access development, infrastructure skills to remediate problems after an incident.
  • users gets fixed support effort (1 credit approximately 1 hour)
  • Remote support service governed by Extended Support Assist Credits
  • Root cause analysis determines a permanent fix to a problem
  • Root cause analysis identifies any peripheral weakness.
  • Access to protected support assets, including documentation and problem solutions
  • Product support and guidance for Responsiv Products and Services
  • Product support and guidance for IBM Middleware products
  • Technology support for Networking, security, problem solving, business analysis, etc

Benefits

  • Economical extension of effective life of applications and installed technology.
  • Support products no longer covered by vendor support and subscription
  • Comply with software security regulations with an active support agreement
  • Reduce security risks by keeping software monitored, maintained against threats
  • Reduce cost of recovery for out of support software
  • Use for interim support for end-of-life software during transitional/upgrade projects
  • SMEs, developers share experience to accelerate problem definition, resolution
  • Utilise Responsiv skills at fraction of cost of employing staff

Pricing

£11,400 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 9 7 4 9 6 4 1 6 8 6 8 3 3 3

Contact

Responsiv Solutions Ltd Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Planning

Planning service
Yes
How the planning service works
Although this service is mainly focused on incident support We have other G-Cloud that maybe more cost effective services that can help clients plan their move to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients plan their move to cloud including single workshop days, report writing etc
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Although this service is mainly focused on incident support (we have other G-Cloud services that maybe more cost effective to help clients setup and migrate to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients with issues during the cloud migration including single trouble-shooting days, etc
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Reactive and proactive monitoring of many technologies including Responsiv Unity and the IBM Integration, Smarter Process and Cloud technologies such as Business Automation Workflow (BAW), Business Process Management (BPM), Operational Decision Manager (ODM), DataPower, API Connect, App Connect Enterprise (ACE), IIB, and WebSphere Application Server (WAS).

Service scope

Service constraints
Managed services are generally provided from our UK-based office with on-site support available at an additional cost.

User support

Email or online ticketing support
Email or online ticketing
Support response times
8 Hrs. Normal UK Business Hours (08:30 to 17:00 Monday to Friday excluding Public Holidays).
For an additional cost we can provide extended hours of cover upto and including 7x24hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Due to the number of options available, the support level available are best described in the Service Description / Pricing document.
Support falls into 4 categories, Incident Management, Operational Assistance, Developer Assistance and Licensing Assistance.
Tickets can be raised with a severity of 1 (Critical - affecting production) through 4 (ad-hoc request)
Most requests are dealt with at first contact however depending on the complexity of the request we have access to a wide range of deep technical skills.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification Limited
ISO/IEC 27001 accreditation date
02/12/2024
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Responsiv Solution’s Equal Opportunities Policy is compliant with the Equality Act 2010. This policy sets out the organisation's position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, part-time and fixed term
contract status, age, sexual orientation or religion.

Pricing

Price
£11,400 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.