IQVIA LTD.

IQVIA AppScript™ Health Apps, Connected Devices, and Educational Content for your Patients

AppScript™ - Discover the value of Health Apps, Connected Devices and Educational Content for your Patients. A simple and effective digital health tool that allows healthcare professionals recommend apps, connected devices and digital content to improve patient engagement, satisfaction and outcomes.

Features

• AppScript can be customised to meet your needs
• Track usage and feedback via the management console
• Manage healthcare apps, devices and content
• Ideal for all healthcare organisations: primary, secondary care providers
• Intuitive and simple to use and deploy
• Send formalised app, device and content recommendations to your patients
• Tracking of healthcare app
• Mobile Health Apps

Benefits

• Create and manage your own Mobile Health formulary
• Send formalised app, device and content to your patients
• Send follow up messages to track patient satisfaction and usag
• Identify the newest and best apps tailored for your patients
• Ensure each app fits your practice and patient
• Keep abreast of the latest healthcare app developments

£2,500 an instance a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

797582299945560

Contact

Bhavin Shindroja
0203 075 5019
nhssolutions@iqvia.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements: Meet minimum recommended technical requirements provided on discussion

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will be set out within the agreed SLA with client.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: The IQVIA Service Team will act as a single point of contact for the client. It is the mission of the Service Team to provide the client with a great service experience and to resolve any issues or requests in an effective manner and within the agreed timescales. The Service Team have accountability for all the Service Management processes and work across our Delivery Teams to monitor all aspects of the service, manage governance and risk and continually review and recommend improvements. IQVIA unlimited support queries relating to any aspect of the solution. Our Service Team will monitor Major Incidents, Incidents, Service Requests and Problem Management resolution timings. In agreement with the client, Severity Levels will be allocated to Incidents, Service Requests and Problem Records. IQVIA will allocate an account manager to the client.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: At contract initiation a member of our team will discuss your requirements and with your input, plan and execute an approach. As part of the approach the appropriate training will be provided to your team(s).
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This will be dependent on the analytics service and will be discussed at contract start.
• End-of-contract process: This will be discussed with the client at contract start with the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Visualisations (tables, charts, etc) will automatically resize to the available space.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Access all core features relating to searching of application, prescriptions, authentication, etc
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Clients can create and manage their own Mobile Health formulary, Customise each communication, Manage their users from a small practice to enterprise wide, Send formalised app, device and content to your patients, Track who has opened their individual AppScript™ prescription, Send follow up messages to track patient satisfaction and usage, Securely connect with users via surveys, Ensure each app fits their practice and patient, Identify the newest and best apps tailored for their patients, Keep abreast of the latest app developments

Scaling

• Independence of resources: Each client will have its own deployment.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of logins; Number of prescriptions; Prescriptions by user; Trend Analysis for the above
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. All data assets are assessed against an Information Classification Level in order for the appropriate safeguards and controls to be implemented. The control sets cover the following areas: Access Control; HR Security; Compliance; Asset Management; Physical Security; Operational Management; Security Incident Management; Business Continuity
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is no interface to enable exporting of data nor the requirement to do so. The application contains a Management Console to review key metrics relating to use of the system, etc. If an extract had to be taken it would be dealt with on ad hoc manner using standard database tools
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3. Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3. Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.

Availability and resilience

• Guaranteed availability: IQVIA are pleased that the availability of this service is 99.80%
• Approach to resilience: To be discussed with client on contract start.
• Outage reporting: Service outages are communicated to internal stakeholders and external key contacts by the IQVIA Service Delivery team in line with ITIL Service Management processes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: This will depend on the analytics service.
• Access restrictions in management interfaces and support channels: Interfaces and support channels Asset owner and Access Control Register will govern who can access the service in addition to the authentication management access
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (UKAS accredited certificate)
• ISO/IEC 27001 accreditation date: 11/04/2023
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions to the ISO 27001 Statement of Applicability
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • HSCIC Information Governance Toolkit (ISMS Certificate)
  • ISO 27001 Lead Implementer
  • ISO 27001 Auditor

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IQVIA is committed to Information security and we operate under a Corporate Global Information Assurance Framework to ensure the management, controls and protection of our information Assets and those entrusted to us by clients and business partners The Global Information Assurance Framework is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. In addition IQVIA also maintains and aligns with a current NHS Digital Information Governance Toolkit with a ‘compliant’ status. IQVIA approach ensures a high level of data protection, security and confidentiality in our Products and Service. IQVIA also comply fully with our obligations under the NHS Digital IG Toolkit and we maintain a ‘compliant’ status. N3 is used for Support and Project work and staff undergo data protection, confidentiality and ISO27001 training so they understand their responsibilities in their role. We also ensure we follow the clients IG policy and data security processes

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. Vulnerability management process consists of Risk Assessment, Vulnerability test and Penetration test. Findings out of these assessments are prioritised and addressed. Change, Patch and Asset management processes helps in identifying and mitigating the vulnerabilities and the associated risks.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a service desk and recorded in a service management system. Necessary remediation measures are taken to address the risks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At IQVIA we understand our role as an effective steward of the environment,and we take seriously our responsibility. As members of the United NationsGlobal Compact, IQVIA aligned with four of the UNGC SustainableDevelopment Goals (SDG) in 2021. IQVIA is committed to the ScienceBased Target (SBT) initiative, and we have embarked on the process to setan approved SBT to reduce carbon emissions by the end of 2023. Undercontract we will fight climate change through:; • Seeking to deliver additional environmental benefits, including reducing ourgreenhouse gas emissions, improving air quality, and working with oursupply chain to adopt effective practices.; • Work to influence staff, suppliers, customers and communities to supportenvironmental protection and improvement across the length of the contracts

  Covid-19 recovery

  IQVIA understands the impact Covid 19 has had, and through our socialvalue work we are committed to help local communities’ recover from theimpact of the pandemic. Whilst most of these activities are addressedthrough other TOMs, we to further our support we also ensure that we are:; • Creating employment and re-training opportunities for those leftunemployed by COVID-19,; • Ensuring support for the physical and mental health of employees affectedby COVID-19; • Guaranteeing appropriate workplace conditions that support the COVID-19recovery effort including remote working, and sustainable travel solutions.

  Tackling economic inequality

  IQVIA are committed to tackling economic inequality through the creation of new jobs, develop our workforces’ skills, and increasing our supply chain capacity.; Some of the ways we achieve this through:; • Creating training opportunities for young people through schools, colleges, work experience and apprenticeships; • Creating employment opportunities, particularly for those who face barriers to employment; • Diversifying our supply chain including new businesses and entrepreneurs, start-ups, SMEs and VCSEs.; • Taking action to identify and manage cyber security risks internally and across our supply chain.

  Equal opportunity

  IQVIA is committed to its role as a open and supportive employer, who takes proactive steps to ensure equal opportunities.; Some of the activities we take to achieve this are:; • Supporting in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills; • Taking action to identify and tackle inequality in employment and skills in the workforce.; • We work to identify and manage the risks of modern slavery in the delivery of contracts, including in our supply chains.; • Ensuring labour rights and a fair and responsible approach to work internally and within our supply chain partners.

  Wellbeing

  The wellbeing of staff, suppliers and communities is core IQVIA’s ways of working. Some of the ways we achieve this through:; • Taking demonstratable action to support health and wellbeing of our workforce, including their physical and mental health; • We influence staff, suppliers, customers, and communities to focus on their health and wellbeing, including their physical and mental health.; • We collaborate with our staff, stakeholders and communities in the co-design and delivery of targeted interventions to support strong, integrated communities.

Pricing

• Price: £2,500 an instance a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.