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NETWORK INNOVATIONS SOLUTIONS LIMITED

Peplink InControl2 Hosted Service

This service offering is for the provisioning of a centrally hosted and managed, Peplink InControl2 server for the out of band management of any Peplink devices owned by the customer and currently supported by InControl2. Support for customer devices is also included.

Features

  • Zero Touch Configuration
  • SD-Wan Provisioning
  • GPS Fleet Management
  • Network Troubleshooting

Benefits

  • Ensured Reliability of Service
  • Optimal Cost of Operations
  • Consistent & Responsive Support
  • A Partner with Global Capability for all Communications Requirements
  • Remote Web Admin
  • Reduced Travel Costs
  • Reduced Deployment Times
  • Out of Band Management

Pricing

£90 to £310 a device a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.talbot@networkinv.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 9 7 6 0 1 0 0 5 0 0 6 2 8 1

Contact

NETWORK INNOVATIONS SOLUTIONS LIMITED Tony Talbot
Telephone: 07780 000298
Email: tony.talbot@networkinv.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Training for this service and the devices connecting to it can be provided on request and are dependent on the current skill levels of the customer.
Training is tied to specific services
Yes
Services the training service works with
  • Peplink Incontrol2 Hosting
  • Peplink Devices

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
The customer will provide all routers and devices which connect to the InControl2 service and licence them accordingly. These can be purchased from and supported by Network Innovations but do not form part of this service offering. The customer will require access to the internet in order to access the InControl2 portal. Access to the InControl2 server portal is via a web browser and all browsers are supported.

User support

Email or online ticketing support
Email or online ticketing
Support response times
E-Mail support only. No online ticketing system. You will receive an automated response with a ticket number. We will endeavour to respond the same working day or at the latest, by the end of the next working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Technical support is available 24/7 and you will be provided with an Account Manager as a single point of contact.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Peplink

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

As an expanding business we are creating new jobs at Network Innovations, aiming to create employment opportunities particularly for service leaver's as part of the Armed Forces Covenant.

Pricing

Price
£90 to £310 a device a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.talbot@networkinv.com. Tell them what format you need. It will help if you say what assistive technology you use.