IBM UNITED KINGDOM LIMITED

IBM - Kubecost

Kubecost helps continuously reduce the cost of operating  Kubernetes with real-time  visibility, allocation, optimization, and governance. Integrated seamlessly across multi-cloud and hybrid environments, the self-hosted solution combines open-source transparency with enterprise reliability.

Features

• Real-time Kubernetes cost and utilization metrics
• Granular, 100% allocation of Kubernetes and shared cloud costs
• Cost optimization insights and recommendations
• Advanced cost efficiency reporting
• Automated rightsizing and cost optimization actions
• Deep GPU cost and optimization capabilities
• Set budgets by cluster, namespace or any dimension
• Alerts for budget overruns and spending anomalies
• Built to scale, able to support the largest Kubernetes estates
• Deep integration with DevOps workflows and cloud native tooling

Benefits

• Gain deep actionable insights into Kubernetes usage and spend
• Understand and allocate all Kubernetes and shared costs in real-time
• Empower DevOps shift-left for proactive cost optimization
• Align DevOps, FinOps, Finance, and leadership through reporting and analytics
• Reduce waste and optimize cost efficiency automatically
• Maximize AI ROI through automated GPU optimization
• Reduce cost variance by assigining and enforcing budgets
• Get proactive alerts on cost anomalies and budgets preventing overspending
• DevOps workflows to reduce toil and improve the developer experience

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

797783642285962

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: IBM Cloudability, Turbonomic, Instana, Red Hat OCP
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Response times are referenced in the Service Description file
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Technical and user support, license support
• Onsite support: No
• Support levels: The levels of support are referenced in the Service Description file
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Kubecost will perform the Professional Services engagement set forth herein to onboard and enable Subscriber on Kubecost Cloud or Kubecost Enterprise Self-Hosted. the Professional IBM Expert Labs Build Kubecost Cloud Quick Start Onboarding will support customers who purchased IBM Kubecost in the configuration and rollout of that solution. This service will include credentialing and setup for customers to manage their Kubernetes. Additional professional services are available to clients to support training, adoption, and advanced use cases for Kubecost. Online training and documentation is available for all clients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Deletion and Return of Content; • If requested prior to termination or expiration of the Cloud Service, IBM will return a copy of Content that is accessible to IBM within a reasonable period and in a reasonable format. IBM will delete the Content at the end of the period specified in the 'Duration of Processing' Section above.; • Client may also request removal of Content at any time prior to termination or expiration of the Cloud Service.; • Where IBM stores Client Personal Data, as part of the cloud service, IBM hereby certifies that all Client Personal Data are deleted at the end of the retention period specified in section; • IBM may charge for certain activities performed at Client's request (such as delivering Content in a; specific format).; • Clients using Kubecost Self-Hosted manage and control their own personal and operational data.
• End-of-contract process: Deletion and Return of Content; • If requested prior to termination or expiration of the Cloud Service, IBM will return a copy of Content that is accessible to IBM within a reasonable period and in a reasonable format. IBM will delete the Content at the end of the period specified in the 'Duration of Processing' Section above.; • Client may also request removal of Content at any time prior to termination or expiration of the Cloud Service.; • Where IBM stores Client Personal Data, as part of the cloud service, IBM hereby certifies that all Client Personal Data are deleted at the end of the retention period specified in section; • IBM may charge for certain activities performed at Client's request (such as delivering Content in a; specific format).
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Rest FUL API endpoints and CLI
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: WCAG AA Compliant
• API: Yes
• What users can and can't do using the API: All Kubecost capabilities are accessible over API services
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: SaaS solution hosted on containers in the cloud means we scale automatically and have separated tenancy. Self-Hosted solution enables the client to choose the resource levels allocated to application performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Cost and Usage Dimensions; Cost and Usage Metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Kubecost has an API first approach that enables integration to a variety of system/data sources and the ability to export data in from the interface of the solution.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Json
• Data import formats:
  • CSV
  • Other
• Other data import formats: Json

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IBM has a suite of corporate security policies designed for protecting the confidentiality, privacy, availability and integrity of Client data, including network security requirements. Information security policies are reviewed annually by the Information Security leader. Policy updates are distributed companywide via email and the policies are also posted to our intranet site for easy access by employees.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: IBM secures data inside its network by using layered segmentation and isolation that separates production and non‑production environments. All data moving across the network is encrypted, and data at rest is also encrypted per IBM Services standards. Access follows the principle of least privilege, with role‑based permissions and limited “break‑glass” access for incident response. All privileged actions are logged, tracked, and continuously monitored.

Availability and resilience

• Guaranteed availability: If the System Availability during any given month falls below 99.5% and Subscriber requests an SLA Credit, Kubecost will provide Subscriber with a SLA Credit equal to 2% of the monthly subscription fee. If below 99%, the credit is 5%. If below 95%, the credit is 10%.
• Approach to resilience: We follow best practices outlined by the certified standards listed above
• Outage reporting: - Public Dashboard; - Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: The application stores passwords within the database using a one-way computationally-intensive hashing algorithm; it is not based on a symmetric cipher. Customers are given an administrator account which allows them to manage and create additional accounts and roles for other members of their team. If Single Sign-On is used, then customer account authentication will be handled by the customers identity provider using SAML 2.0. The application’s roles can be mapped directly to an assertion based role in the identity provider configuration (ie using security groups). The solution is extremely flexible and can support many types of custom configurations.
• Access restrictions in management interfaces and support channels: In accordance to best practices outlined by the certified standards listed above, IBM takes commercially reasonable measures in compliance with best industry practices to prevent disclosure or dissemination of Subscriber Data to any person not having a need to know of or access to such information. IBM maintains access controls and policies to manage access from each network connection including the use of firewalls or functionally equivalent technology. Least privilege‐based authentication and authorization controls are maintained and periodically reviewed to ensure that access can only be granted to IBM personnel whose function and/or duties justifies such access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Through a Frontdoor‑enabled URL (either the direct app URL or the Frontdoor URL). When they arrive, Frontdoor prompts them for their username; based on that username they are redirected to their organization’s Identity Provider where they enter their credentials and are authenticated.; The service itself is delivered as a web‑based, multi‑tenant subscription hosted in Kubecost’s Virtual Private Cloud on a high‑security cloud provider (e.g., AWS, Azure, IBM) data center. This architecture makes the service accessible over the Internet while keeping each customer’s data isolated within the shared cloud environment. Kubecost Enterprise Self-Hosted clients access the solution within their own network.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • CSA STAR Level 1 (Self-Assessment); • FedRAMP Moderate Impact Level; • SOC2 Type 2; • SOC3
• Information security policies and processes: The Information Security team, Legal department, and Internal Compliance/Audit department all work together to ensure that industry best security practices are met.; This cloud service environment follows stringent guidelines to protect the confidentiality, integrity, privacy, and availability of your data.; We have the following reporting structures: SOC2 Type II Report and SOC3 Report , ISO27001:2013 Certification, FedRAMP Certification, Cloud Security Alliance – STAR Level One Certification, General Data Protect Requirements (EUGDPR), California Consumer Privacy Act (CCPA), EU-US Privacy Shield, ITIL Alignment
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have specific individuals who are designated as “custodians” over customer data. Our asset management program includes critical assets, asset ownership and critical supplier relationships. Our asset tracking processes allows our company to track what assets, who owns, where each is located, who has it, when it was checked out, when it is due for return, when it is scheduled for maintenance, and the cost and depreciation of each asset.; Basic mechanisms for label inheritance are implemented for objects that act as aggregate containers for data where applicable. (Subfolders will retain permissions/settings of parent folders).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability Assessments & Penetration Testing: We regularly assess our systems and applications for vulnerabilities using industry-standard tools.; ; We subscribe to threat intelligence feeds to stay informed about emerging cybersecurity threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security Incident Monitoring: We continuously monitor our systems for suspicious activity that might indicate a security breach.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: IBM team is alerted automatically by its monitoring services and appropriate operations and development personnel are paged within seconds of a failure or anomaly detection in any service component. These cloud services are built to be resilient to failure with load balancing and re-routing of transactions through redundant service roles deployed at each layer of the topology. These services are actively monitored on a real-time, 24x7 basis. Any service interruption or degradation of service is reviewed internally and improvements made to target faster Time-to-Detection, Time-to-Mitigation, and Time-to-Heal as part of the regular rhythm of operating the service.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: This service supports a limited scope/time 30 day free trial. The trial will include software and depending on the scope support from our consultants to help deliver against the agreed scope/success criteria. Outputs will typically include: delivery against the agreed success criteria, recommendations and cost savings/business case inputs.
• Link to free trial: https://www.apptio.com/products/kubecost/install/?

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 22 August 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas
• ISO 9001 accreditation date: Tuesday 3 June 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 16 October 2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman Compliance, LLC
• PCI DSS accreditation date: Friday 31 October 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3f96bc6f-909d-4286-b8d8-83a6e034c7ea
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B44f7e8e-3a9e-4634-a3f0-72c81ffc4450
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.