XENIUM SOLUTIONS LIMITED

Geospatial for Human Telematics

Geospatial delivers intelligent briefing system to force wide members according to their location based services (LBS) relating to new occurrence activity giving them location based intelligence. Interfaces with C&C using device GPS and Niche RMS data and iPatrol mobile client.

Features

• Provides location based intelligence
• Delivers new occurrence activity
• Control room knows officer geo-location
• Can interface with vehicle telematics solutions
• Geofences can be static or dynamic
• Niche Flags-based sends up-to-the-date briefings
• Displays occurrences, people, addresses, vehicles in fenced areas.
• Briefs, notes, photos, video and nearby officer LBS
• Set any number, location and size of geofences
• Highly automated real-time data flows.

Benefits

• Increased situational awareness and officer safety
• Immediate access to the data they need for resolution
• Reduces officer response times for efficient resolutions
• Flexibility for any NicheRMS force
• Minimal dispatch effort with more awareness.
• Runs on any smartphone or tablet.
• Drill down links to pertinent data and records, occurrences
• Niche Flags-Based Dynamic Geospatial Briefs delivered to LBS users
• Relative data is delivered to officers in their geofence
• Delivers intelligence on the go and shared with team members

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

797911334587168

Contact

Bruce Murchie
+447802227837
info@xeniumsolutions.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Public Order and Safety
  • Police
  • Defence
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Geofence is an extension of NicheRMS, Control Works and iPatrol mobile
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Forces will need dedicated servers to process these NicheRMS occurrences along with changes to Control Works to notify when an officer is on and off work
• System requirements:
  • Requires Niche RMS web services to be installed
  • Requires a mobile device operating iOS, Android or UWP
  • Manual setting of geofences for any size
  • Requires mobile gateway from SunGard for ControlWorks
  • Requires a server database system for audit tracking
  • Control room mapping access
  • Installed MDM
  • Requires API key for embedded mobilemaps functionality
  • Third party license to operate on a mobile platform
  • Usrs details to determine teams, functionality and skill

User support

• Email or online ticketing support: Yes
• Support response times: Support is via a web-based ticketing system where the customer can also request new work. To facilitate this, we offer access to UK and North American staff during UK working days (i.e. excluding UK public holidays) between 0900 to 2200 GMT. Five days a week.; Response times depend depends on the nature of the reported issue As a guide for critical issues allow two to four hours Mondays to Fridays. Four to eight hours weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use MS Teams on a regular basis for all UK based clients.
• Onsite support: Yes, at extra cost
• Support levels: For an on-premise solution: Support is covered through an annual support and maintenance agreement that is charged annually for in advance based on the number of named users and covers system updates and product maintenance as well as support operating system updates but may not cover operating systems version updates. ; For a SaaS solution: Support is included within the per user per month fee.; We also work with our customer base to provide with two update product releases per year to cover the introduction of new features as well as to support integration application updates. These services are available to customers who maintain an annual support and maintenance agreement. Unless stipulated all support is remote.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: In the first instance we aim to generate a gap analysis, meaning a comparison between what is required for an initial deployment versus what is available as a COTS. This is achieved after the connectors have been put in place that allow the mobile application to make connectivity to the forces back end systems such as NicheRMS, Control Works, Mapping for mobile devices and control rooms systems, EMM, Google, etc.; ; A series of customer designed online training tools have been developed to assist new customers. As each customer operates under a difference set of business rules and models these can be used as a guide to establish a new customers training criteria.; ; Usually the training required for users is how to use the mobile device rather than the application for which they have already been trained to use on the desktop.; ; In general there is little training that is required to use the application given that the existing user will have prior knowledge of how to use the desktop versions of the mobile applications.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The customer’s data is not stored in any of out systems be that on-premise or SaaS, as all data that is entered in the mobile client is uploaded as soon as the user presses the send key, given that they a have a mobile on-line connection. Data is only stored in the police force's databases.
• End-of-contract process: There are no additional costs for end of service unless the customer is looking to customise the COTS solution to comply with their business processes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The primary difference exists on the hardware functionality that may or may not be available via the desktop that is available via a mobile service. One example would be GPS. However a GPS, SIM enabled laptop would provide the same functionality as a mobile device when using a browser on the laptop.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: As the application is based on custom code, we provided dedicated APIs based on the customer's requirements and needs to meet backend integration for a range of police and enterprise systems.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Geofence is a solution designed to meet the needs of human telematics and as such each customer will require customisation of the current COTS solution. The developers will require to make the changes to the systems to meet the demands of each customer.

Scaling

• Independence of resources: The application is currently deployed to more than 3000 UK users and has been in operation in the UK since 2022. For each instance, we would guarantee as a single instance of Geospatial mobile client to support between 5000 and 6000 named concurrent users.

Analytics

• Service usage metrics: Yes
• Metrics types: Available via third party tools sets that can access the customers databases.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mobile Innovations

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The customer can use a number of commercial third party tools to extract the data that is stored within their databases.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Any type that the 3rd party tool supports
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any format that the customer wishes to use

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: These SLA's are set out in the contractual agreement.
• Approach to resilience: The resilience is determined by the hosting company and is available on request.
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: These are client defined and comply with the Home Office standard for use on the Police Secure network
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: These are externally audited on an annual basis and reported back to the company board
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change management is defined and discussed with the customer as required by the level of their standard set usually with a UK police force as mandated by the Home Office.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In conjunction with our customers we seek to operate at least four instances covering development, training, UAT and live and through these systems we coordinate with the customer when and how and what patches need to be released when approved by the customer. The potential threats if any are informative by the customer and monitoring tools.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We respond is accordance with the degree of urgency that is required by the customer to address any issues that arise. These responses have already been outlined in the support area in this response.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a customer portal that allows for direct reporting of any and all issues that generate incident reports to the support team for immediate response.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Usually 30 day full access to the system, but that depends upon the customers configuration requirements and the level of trail that is required

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0affc76a-8fd7-46ef-a83b-f1f1df12931b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C38692a9-9c8e-4784-9104-c68b891ac781
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.