ZOHO CORPORATION LIMITED

ManageEngine Site24x7 AI-Powered full stack observability and IT monitoring platform

Site24x7 delivers unified full-stack observability across infrastructure, cloud, networks, kubernetes, applications, and digital experience. It provides website, server, cloud, network, SD-WAN, container,log monitoring, APM, RUM, DEM, and network configuration management, powered by AI-driven anomaly detection, forecasting, and event correlation across hybrid and multi-cloud environments.

Features

• Infrastructure monitoring improves reliability, performance across servers, databases, and VMs
• Cloud monitoring optimises workloads across AWS, Azure, GCP, and OCI
• Tracks network device health, performance, configuration, traffic, flow and bandwidth.
• Monitors application performance with code level insights and distributed tracing.
• Website monitoring tracks availability, speed, and performance for digital experiences.
• AI‑powered anomaly detection, forecasting identify performance issues and capacity risks.
• GenAI insights automatically summarise incidents and suggest effective remediation actions.
• Event correlation identifies linked alerts and reveals root causes instantly
• Unified log monitoring centralises ingestion, indexing, search, and troubleshooting workflows.
• Monitors node, pod, service, cluster visibility for kubernetes and containers.

Benefits

• Improves user satisfaction by identifying performance issues before users notice.
• Detecting resource bottlenecks, prevents infrastructure failures and enhances reliability.
• Accelerate troubleshooting with deep insights ensuring consistent seamless application experiences.
• Ensures smoother operations by identifying network issues affecting service performance.
• Speeds resolution by providing AI‑generated incident summaries and actionable recommendations.
• Prevents disruptions through early detection of anomalies and performance risks.
• Improves cloud efficiency by optimising performance across multi‑cloud environments effortlessly.
• Reduces MTTR by connecting related alerts and identifying root causes.
• Accelerates investigations by unifying log search, analysis, and troubleshooting workflows.
• Improves cloud‑native reliability through full visibility into container performance behaviour.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

798053871474607

Contact

Corie Robinson
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: ManageEngine handles all upgrades and enhancements automatically, with minimal or no disruption to the service. ; List of supported systems, applications and devices are available on our website and is updated regularly.
• System requirements:
  • On-Premise Poller requires 16GB RAM, 2.5GHZprocessor, 64bit
  • Our full-stack agent supports multiple OS types and languages(for APM)

User support

• Email or online ticketing support: Yes
• Support response times: The Site24x7 Customer Support SLA outlines commitments for response and resolution times based on subscription plans. Response times vary from 1 hour for critical issues to 24 hours for normal concerns. Resolution times range from 4 hours for critical issues to 72 hours for low-priority cases. The available support channels include phone, email, chat, and ticketing, along with the support window and target resolution timeframes. SLA defines critical issues, major incidents, and other classifications to ensure timely and effective support delivery. Site24x7 strives to maintain high-quality support services with highly qualified technicians to meet customer needs and expectations 24/5.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can easily access the chat window on our website for support, presales, and sales enquiries. It provides a direct and convenient way to communicate with our team in real time, without requiring additional software or navigating external platforms. Through the chat interface, users can engage with knowledgeable representatives, ask questions, and receive immediate assistance, whether they need technical support, clarification on product capabilities, or guidance on purchasing.; ; On holidays and weekends (excluding Sundays), any unanswered chats are automatically converted into support tickets within our ticketing portal to ensure timely follow‑up. A dedicated support technician is available on Sundays to respond to chat requests instantly. This consistent availability helps maintain customer trust and ensures issues are addressed quickly, either resolved directly through chat or escalated as tickets when further debugging is required. Overall, the chat system enhances the customer experience and reinforces our commitment to reliable, high‑quality support.
• Web chat accessibility testing: Though we have not documented any specific web chat testing with assistive technology users for the live chat widget, we are working towards accessibility standards. We currently assure the chat feature focuses entirely on built-in accessibility features they have designed in, including:; ; Full keyboard-only (mouseless) navigation using Tab, Shift, and Enter/Return; A text-only interface that supports screen reader extensions; HTML attributes to help screen readers correctly identify the page language; Emphasising the product usable for users with motor, cognitive, or visual disabilities.
• Onsite support: Yes, at extra cost
• Support levels: We have Classic support and Premium support. Response times vary from 1 hour for critical issues to 24 hours for low-priority concerns. Resolution times range from 4 hours for critical issues to 72 hours for low-priority cases. The available support channels include phone, email, chat, and ticketing, along with the support window and target resolution timeframes.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: To assist users in getting started with our service, we offer an evaluation account that allows them to log in and explore the product for 30 days. This provides users with ample time to familiarise themselves with the features and functionality of the service before making a commitment. ; ; Additionally, we offer comprehensive resources to guide users through the onboarding process and help them maximise their experience.; Our support materials include a detailed user guide, a troubleshooting guide, and video tutorials that offer step-by-step instructions on using the service effectively. Users can also access a comprehensive demo account to gain hands-on experience and explore various features in a simulated environment. ; ; Furthermore, our Learning Management System (LMS) portal offers a structured approach to learning, with curated tutorials and resources to enhance user understanding.; In addition to these resources, we proactively engage users through a series of informative mailers designed to provide tips, tricks, and best practices for utilising the product. This ongoing communication ensures that users stay informed and empowered throughout their journey with our service.; ; Overall, our comprehensive approach to user support aims to facilitate a smooth and successful onboarding experience, allowing users to realise the benefits of our product quickly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their monitor configuration data from the client. They can get the data from the respective data centres directly. There are no restriction on the number of monitor data that they can extract, however, they may have to do it in batches.
• End-of-contract process: Monitors will get suspended initially and will be deleted after a period of 30 days.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Users will be able to adjust Font Size, Highlight Critical Information for quick recognition, and Skip to Main Content to jump past repeated elements on pages.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Site24x7 delivers monitoring access through desktop browsers, mobile browsers, and native mobile applications, each optimised for different usage scenarios. The desktop browser provides the complete web console, allowing users to configure monitors, manage alerts, build dashboards, access detailed analytics, and perform advanced troubleshooting. The mobile browser offers a responsive, streamlined interface designed for quick visibility into alerts, service status, and incidents while away from a workstation. Additionally, Site24x7’s native mobile apps for iOS and Android provide real‑time alerts, push notifications, and rapid incident acknowledgement, enabling on‑call teams to respond promptly from anywhere.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Login to the web client via a browser, access using a proper authentication, and the console will be visible based on your access roles given.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Though we have not documented any specific testing with assistive technology users, we are working towards the standards.
• API: Yes
• What users can and can't do using the API: Site24x7 API provides full programmatic access to all operations available in the web client, enabling users to manage monitoring, configuration, alerting, and reporting securely through role-based permissions.; ; Super Admins have unrestricted access to all API functions, including monitor management, alerts, reports, and user and role administration.; Admins can manage monitors, configure alerts, and view reports, but have limited user and role management capabilities.; Operators can view monitors and access reports but cannot modify configurations or alerts.; Read-Only Users are limited to viewing monitors and reports.; Billing Contacts can access only billing-related functions such as invoices and payment details.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: IT admin can customise dashboards, display names, status pages, period of reports with ManageEngine Site24x7. ; ; Users can reach out to us for personal customisation which can be in the form of templates or we can go for a session and help them onboard based on their requriements. The customisation comes without any additional cost.; ; Allowing IT admins to customise dashboards, display names, and status pages can help them tailor the monitoring experience to their specific needs and preferences. Additionally, providing users with the option for personal customisation, whether through templates or personalised onboarding sessions, can further enhance their experience with the tool.; ; With these customisation options at no additional cost, we're not only providing added value to our users but also fostering a more collaborative and user-centric approach to monitoring and management.

Scaling

• Independence of resources: Each customer’s data is securely isolated at the application and database levels through logical segregation, ensuring complete separation while efficiently sharing resources. The platform runs on enterprise-grade, highly available cloud infrastructure with real-time replication and automatic scaling of compute, storage, and bandwidth to meet demand without impacting other tenants. Continuous monitoring, intelligent load balancing, and optimised resource allocation maintain consistent performance and low latency. Built-in redundancy, regular multi-server backups, and geographically distributed disaster recovery capabilities ensure high availability and uninterrupted service even during peak usage or unforeseen events.

Analytics

• Service usage metrics: Yes
• Metrics types: We will showcase the plan details and the components available along with the plan purchase, the add-ons purchased other than the ones available in the plan in the Subscriptions page. The customer can view the total available licence in his account and the total licence consumed in each specific component in this page. They will also have links to switch between plans, upgrade or downgrade their account, purchase additional add-ons, update their billing user details here.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard (AES). The data that is encrypted at rest varies with the services you opt for. We own and maintain the keys using our in-house Key Management Service (KMS). We provide additional layers of security by encrypting the data encryption keys using master keys. The master keys and data encryption keys are physically separated and stored in different servers with limited access.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can log in to their client dashboard and access the export feature. From there, they can select the monitors or data sets they want to export. They can choose the format of the exported data, such as CSV or Excel, and specify any filters or date ranges for the export. Once the export is initiated, the system will generate a file containing the requested data, which users can then download and use for analysis or reporting purposes.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All customer data transmitted to our servers over public networks is protected using strong encryption protocols. We mandate all connections to our servers use Transport Layer Security (TLS 1.2/1.3) encryption with strong ciphers, for all connections including web access,API access, our mobile apps, and IMAP/POP/SMTP email client access. Additionally for email, our services leverages opportunistic TLS by default. We have full support for Perfect Forward Secrecy (PFS) with encrypted connections, ensuring no previous communication be decrypted. We have enabled HTTP Strict Transport Security header (HSTS) to all web connections and we flag all our authentication cookies as secure
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: ManageEngine protects data within its network using layered security controls. Data stored in Zoho data centres is encrypted at rest using strong encryption standards. Internal traffic between services, storage systems and disaster recovery sites is encrypted to prevent unauthorised access. ManageEngine operates fully controlled data centres with restricted physical access, continuous monitoring and dedicated security systems. Network protections include firewalls, intrusion detection and prevention, and segmentation to isolate sensitive components and limit lateral movement. Access to production systems is restricted to authorised personnel following strict authentication, logging and approval processes.

Availability and resilience

• Guaranteed availability: ManageEngine guarantees an average monthly uptime of 99.9% for its Cloud solutions. The standard SLA covers monthly service availability. If the service falls below this threshold, customers may be eligible for service credits according to contract terms
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; ; We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned maintenance will be notified through In-App banners & status pages and unplanned outages will be notified through status pages, blogs, forums and social media handles.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: ManageEngine employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimize the risk of data exposure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Other standards include ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II, HIPAA-compliant controls for eligible services, and CSA STAR Level 1 certification. These frameworks cover privacy management, cloud security, protection of personal data, independent assurance reporting, and cloud control transparency.
• Information security policies and processes: ManageEngine has a dedicated Compliance team and they conduct internal risk assessments to confirm if the policies are followed. Zoho has an established governance framework that supports relevant aspects of information security with policies and standards (Endpoint Central is an offering from ManageEngine, which in turn is a division of Zoho). Roles and responsibilities for the governance of Information Security within Zoho are formally documented and communicated by the management. Zoho shall establish, implement, and maintain an information security program in accordance with the international standard ISO 27001 that includes technical and organizational security and physical measures as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction or alteration, unauthorized disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and communicates them periodically to those employees responsible for the design, implementation and maintenance of security and privacy controls.The policies are reviewed annually to keep them up-to-date. This policy gets verified during our third-party audits like ISO and SOC.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ManageEngine has Change Management procedures in place that include the following but are not limited to all the changes to the organisation, applications, systems, people, technology, and processes, information processing facilities that affect information security/privacy. For every change, the security impact is analysed. We maintain Audit logs as evidence of all the changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer in an adverse manner.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ManageEngine has a vulnerability management process that actively scans for security threats using a combination of certified third-party scanning and in-house tools with automated and manual penetration testing efforts. Our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to the severity, and assigned to an owner. We further identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ManageEngine ensures to monitor and analyse information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analysed to a reasonable extent that helps us identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs in a secure server isolated from full system access, to manage access control centrally and ensure availability.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ManageEngine has a dedicated incident management team. We track and close the incidents with appropriate corrective actions. Whenever applicable, we will identify, collect, acquire, and provide users with necessary evidence in the form of application and audit logs regarding incidents applicable.; We respond to the security or privacy incidents you report to us through incidents@zohocorp.com with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or an organisation, we will notify the concerned party through the primary email of the Organisation administrator registered with us.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: ManageEngine provides a free fully functional 30-day free trial for our Services. This allows users to test features without any initial cost. Our products also include a free edition with limited capabilities after the 30-day free trial period.
• Link to free trial: https://www.site24x7.com/signup.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 3 September 2025
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 certifies our Information Security Management System (ISMS) and confirms that we have appropriate governance, controls, and continual improvement processes in place to manage information security risks within the defined scope of certification.; ; The certification does not certify individual products or specific technical features in isolation. Instead, it applies to the management framework, policies, processes, and controls that govern how information security is implemented and operated across our in-scope services.; ; Activities, systems, or services outside the formally defined ISMS scope are not covered by the ISO/IEC 27001 certification. This may include third-party services or infrastructure not operated or controlled by us, or internal systems not directly involved in the delivery of certified services.; ; ISO/IEC 27001 also does not replace or automatically include other standards (such as ISO/IEC 27017 or ISO/IEC 27018 - Which Zoho Corporation has obtained both certifications), which address cloud-specific controls and protection of personally identifiable information and are assessed separately where applicable.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Thursday 23 March 2023
• What the ISO 9001 doesn’t cover: ISO 9001:2015 certifies our Quality Management System (QMS) and confirms that we have defined, implemented, and continually improved processes to ensure consistent service delivery within the certified scope.; ; The certification does not certify individual products, features, or technical performance in isolation. It focuses on the management framework for quality rather than guaranteeing specific service outcomes, configurations, or performance levels for individual services.; ; Activities, systems, or services outside the formally defined QMS scope are not covered by the ISO 9001 certification. This may include third-party services, customer-managed configurations, or internal processes not directly involved in the delivery and support of in-scope services.; ; ISO 9001 also does not address information security, privacy, or data protection controls, which are covered separately under standards such as ISO/IEC 27001 and related certifications.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 4 August 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Zoho’s listing in the CSA Security, Trust & Assurance Registry (STAR) is based on a STAR Level 1 Self-Assessment, which documents how our cloud security controls align with the Cloud Security Alliance Cloud Controls Matrix (CCM).; ; The STAR self-assessment applies to the security control framework and governance practices for our cloud services. It does not certify individual products, specific service configurations, or customer-managed settings in isolation.; ; Activities or services outside the scope of the published STAR self-assessment, including customer-controlled configurations, integrations with third-party services, or infrastructure not operated or controlled by Zoho, are not covered.; ; CSA STAR also does not replace other standards covering information security, privacy, or quality management, which are addressed separately through certifications such as ISO/IEC 27001 and related standards.; ; In summary, CSA STAR provides transparency into our cloud security controls within scope, but not independent certification or coverage of out-of-scope services or configurations.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Df4a2fb2-58c7-428b-b622-0d1dbd68ae22
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 061e91c4-e56a-4f0c-a09c-66fea8d9c587
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27017 (Cloud Security Controls)
  • ISO/IEC 27018 (Protection of PII in public cloud)
  • ISO/IEC 27701 (Privacy Information Management / PIMS)
  • SOC 2 Type II
  • CSA STAR (Level 1 Self-Assessment)
  • Data Security and Protection Toolkit (DSPT)
  • GDPR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.