Stone Technologies Limited trading as Converge Technology Solutions

Stone Cloud Enterprise Network Security - Cisco Duo Multi Factor Authentication

Stone utilises Cisco Duo to provide Multi Factor Authentication.
Duo’s Trusted Access platform is a holistic security solution that reduces your risk of a data breach caused by compromised credentials, known
vulnerabilities and/or exploits.

Features

• Verify Your Users Identities With 2FA
• Enforce User Access Policies
• Healthcheck Of Users Devices
• Enforce Device Policies
• Secure Access To Applications

Benefits

• Easy-to-use authentication app
• Works with various identity providers (AD, OneLogin, Okta, Ping)
• Secure the network from vulnerable devices
• For corporate-owned and personal devices

£3 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@stonecomputers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

798148999828827

Contact

Antony Mellor
08448 22 11 22
tenders@stonecomputers.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements: No specific requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA; - Automated Acknowledgement immediate; - Target resolution within 4 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have a formal contract with the UK's largest charity providing IT support and services for families raising disabled or seriously ill children and young people, therefore our people and processes support those that have assistive technology needs.
• Onsite support: Yes, at extra cost
• Support levels: Support provided through our Network Operations Centre in Staffordshire on a 24/7 basis. Full details found in our service description document.; ; Onsite engineers are quoted based on the rate card included within our proposition.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Stone provide a proof of value free of charge for upto 30 days to enable customers to trial the service before deciding whether to invest in the platform.; Our technical architects provide installation, commissioning , user adoption and training services to ensure the customer has full understanding of the solution.; ; Once operational we will assign a service delivery manager to monitor and maintain your service.; ; Further bespoke training is available upon request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Stone and the customer agree an exit strategy unique to thier installation. We will ensure that as a minimum the customer is provided with:; - Any management data or information that is used within the service; - Transition timelines, and onboarding process to another provider
• End-of-contract process: Contract termination is included within the price of the Stone service. We include:; - Commercial assistance; - technical documentation to support the process; ; Onsite technicians, or project managers to onboard to new parties are charged as per the rate cards included within the service description if required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cisco Duo is designed to work on a variety of platforms including desktop operating systems and mobile operating systems. These include, Windows, MacOS, iOS and Android. The service is consistent and uniformed across the supported devices. Duo has the added features that should a mobile device be lost or out of power, the service offers an additional user security validation service over a standard secured PSTN phone line service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: A web based service management portal for configuration and user provisioning, day to day management, reporting and service usage and for application configuration policy enforcement is provided.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: All assistive interface testing has been performed by Cisco who are the manufacturer of the cloud software service. Assistive testing details can be provided from Cisco on request.
• API: Yes
• What users can and can't do using the API: Cisco Duo is a highly expansive solution to protect any on premise or cloud application or web service.; For Example the Duo Auth API is a low-level, RESTful API for adding strong two-factor authentication to your website or application.; Additionally, developers and integrators can use Duo Security’s Web SDK to easily integrate with Drupal, Splunk, Confluence, Jira, Shibboleth and more. Duo also offer client libraries for Python, Ruby, Classic ASP, Java and more.; Please refer to the API documentation section of the Cisco Duo for full details. Information can be found at:; https://duo.com/product/remote-access/remote-access-integrations; and; https://duo.com/docs/authapi .
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There are different packages available for different use cases, as described within our service definition document.; ; We will provide each organisation with the own management portal, to enable us to tailor the security policies for their requirements.; ; System Administrator can customise the aesthetics and user interface of the solution by importing their own company logo, graphics and organisational messages into the service (dashboards, user application interface, emails and system messages, system alerts etc.).

Scaling

• Independence of resources: Cisco public hosted cloud service with 100% up time over the last 5 years. The solution is scalable to millions of users without any impact on service performance

Analytics

• Service usage metrics: Yes
• Metrics types: Inbuilt reporting metrics include: end user devices, by user, device, group, location. ; ; Full reports on security activity by threat, location, type.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco Duo

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Within the web portal
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999% SLA
• Approach to resilience: Resilient routing to resilient Cisco public cloud data centres
• Outage reporting: Email alerts and a public dashboard available on the Cisco portal and automated emails to IT Administrator inbox

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: IP restrictions, two factor authentication of approved users and protective monitoring/logging
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 11/05/2019
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: 07/03/2019
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Stone is an ISO270001, PCI-DSS and Cyber Essentials accredited company with a wide ranging Information security policy that forms part of our ISO9001 accredited quality management system. ; ; The information security policy Is reviewed quarterly by the board of Directors, with a named contactable escalation path to the CEO.; ; Stone is registered with the ICO and adheres to industry best practice for the management and handling of all GDPR applicable data

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is delivered through the Cisco portal. Depending on the service taken from Stone, our service manager will own and implement change requests once all parties have approved the proposed change. ; Project controls are in place to ensure the integrity of your service isn't compromised.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cisco manage the Vulnerability management approach.; Patches and service improvements are updated centrally, and deployed into the live environment following successful and thorough testing.; ; This is completed automatically without any intervention.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cisco manage the Protective monitoring approach. The Stone service desk can provide additional support to act as interface into Cisco. Incidents can be logged with either , phone, email or online through the aforementioned services.
• Incident management type: Supplier-defined controls
• Incident management approach: Cisco manage the end to end Incident Management approach.; The Stone service desk can provide additional support to act as interface into Cisco.; Incidents can be logged with either , phone, email or online through the aforementioned services.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Effective stewardship of the environment. At Stone, nothing goes to waste. We are committed to protecting our planet and reducing the impact the IT industry has on the environment. We deliver this by: • Stone’s zero to landfill pledge. Certification in-line with the Defra waste hierarchy and audited by Valpak, Stone delivers the assurance of external audit to the zero to landfill pledge, ensuring redundant IT equipment is never needlessly treated as waste. • One of the best tools to limit temperatures from rising above 1.5o is tree planting. Stone plants a tree for every £1,000 worth of boost points collected, with 500 trees planted since 2020 in partnership with the National Forest. Most recently, Stone has partnered with Ecologi, to plants tree in areas where they will make the most impact. • The multi-award-winning Stone 360 app encourages technology users to reduce carbon footprints by responsibly recycling redundant technology whilst earning rebates. Rebates can be used as: o Cash rebates o Charity donations to any charity o Donations to Stone charities o Boosting the value of the rebate by 20% when spend on Stone products or services. • Once devices are sanitised of data and refurbished, they are made available to communities at highly competitive pricing. This reduces the carbon footprint for schools, charities, and social enterprises whilst supporting IT supply chain challenges. Stone also makes charitable donations of refurbished technology. Through the IT Schools Africa programme, Stone has donated almost 4,000 devices to help bridge the digital divide, and support global circular IT provision. • Alignment to the United Nations Sustainable Development Goal (SDG) 12 - responsible consumption and production. Stone is committed to the efficient use of natural resources, using sustainable options and by setting a series of policy-aligned internal goals and measurables to track progress.

  Equal opportunity

  Stone understands the value of ensuring good representation of disabled people in the workforce, and in skills development both within the workforce and that of the community it serves. The following represents two examples of value from the services Stone delivers: • Increasing representation of disabled people in the workforce: As a Disability Confident employer, Stone commits to recruit, retain, and develop disabled people to serve your organisation. Contracting a supplier displaying the Disability Confident badge will also show disabled people that you recognise their value, supporting you in recruiting and retaining disabled people. Stone commits to providing: o Inclusive and accessible recruitment o Accessible communication of vacancies o Interviews to disabled people o Reasonable workplace adjustments o Support for existing employees • Supporting families of disabled or seriously ill children to have the same opportunities, as other families: By selecting Stone you will directly contribute towards a 12-year partnership with the Family Fund. Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people under 21. Stone provides a comprehensive range of technologies and related support for the families via phone and online portal, highlighting products available and providing easy-to‐digest information, written with the families in mind and free from technical jargon) and via a text and messaging service. “Stone have been integral to us fulfilling our technology grants effectively and with unwavering customer service. The partnership enables us to provide a wide range of digital equipment across multiple platforms, the majority with assistive technology, which help support the needs of those with disabilities. Stone have proven themselves to be flexible and adaptable to change as we have grown, and the needs of the families we support have evolved, displaying strong values and commitment to our partnership and our cause."

Pricing

• Price: £3 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial of full version of solution.; Trial last between 14-28 days, but extensions are available upon request.; ; Report of performance of solution at end of trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@stonecomputers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.