IT LABS D.O.O.E.L.

IT Infrastructure Support

Design, support, optimize, monitor, and transform IT infrastructure hosted on-premises or on some of the major cloud providers AWS, Azure, or GCP. Taking into consideration security, functionality, and cost optimization based on your current and future business needs.

Features

• Remote support on-premise infrastructure including networking and virtualization
• Operating systems, databases, and patch management
• Assist with cloud infrastructure across AWS, Azure, and GCP
• Infrastructure architecture design for on-premises and cloud solutions
• Design and Implement a logging and monitoring strategy
• Support Containerization and orchestration with Docker and Kubernetes
• Deploy infrastructure via Terraform, Bicep, Arm, and CloudFormation templates

Benefits

• Optimizing will save costs and lower troubleshooting time
• Supporting infrastructure will prevent potential issues and downtimes
• Identify and resolve issues related to infrastructure
• Increase security by implementing best practices and security recommendations
• Monitoring will allow reacting on time for potential issues

£240.00 to £950.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vendor@it-labs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

798406692396206

Contact

John Abadom
+38923111033
vendor@it-labs.com

Planning

• Planning service: Yes
• How the planning service works: The first phase will be a close collaboration with the client and all relevant stakeholders to gather information on the current setup, business needs, plans, and visions.; The second phase will be an in-depth technical analysis of the current infrastructure setup.; All curtail information gathered from the first two phases will be well-structured and documented.; In the third phase proposed architecture, and strategy will be proposed based on the information from the first two phases.; In the fourth phase, a project plan or action plan will be established based on all gathered pieces of information.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Information and documentation generated in the planning phase will be used as a starting point for setting up a process, proper project, or action plan for execution.; Depending on the scope, the type, and the requirements of the project we will set up a proper team of experienced engineers in the required technical domains and experienced project managers with whom we can ensure that we can meet the set up goals and deadlines.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As providers of Quality Assurance services, we engage in a comprehensive approach to ensure customers receive top-notch solutions. We collaborate closely with clients to develop a Strategic QA Plan tailored to their specific needs and objectives. This plan outlines the testing methodologies, tools, and timelines to be employed throughout the project covering functional and non-functional expectations.; Performance testing is a key aspect of our services, wherein we assess the system's responsiveness, stability, and scalability under varying conditions to identify and rectify bottlenecks.; Incorporating Penetration testing, we rigorously evaluate the system's security posture, probing for vulnerabilities and fortifying defenses against potential cyber threats.; Furthermore, we leverage Test Automation to streamline the testing process, enhancing efficiency and accuracy while reducing manual effort and time-to-market.; By integrating these services seamlessly, we empower customers to deploy robust, high-performance systems that meet the highest standards of quality and reliability.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Offensive Security Certified Professional (OSCP)
  • Offensive Security Wireless Professional (OSWP)
  • Practical Network Penetration Tester (PNPT)
  • Certified Red Team Expert (CRTE)
  • Certified Ethical Hacker (CEH)
  • Master CEH

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Software Services Support is conducted through a couple of phases on both the infrastructure and application levels. ; ; Technical Support: ; Troubleshooting problems;; Ensuring that all functional aspects of the application are accessible and working as intended.; ; Monitoring:; Infrastructure monitoring (CPU utilization, memory consumption, database throughput);; Application monitoring (Performance monitoring-tracking speed, responsiveness, and stability);; Network monitoring (Audit access to the network, revisit security groups, access level, firewall rules).; ; Security Management:; Security audits;; Updates to address vulnerabilities;; Ensuring compliance with data protection regulations.; ; Maintenance: ; Regular framework updates;; Patching software bugs;; Updating features;; SSL certificates update.

Service scope

• Service constraints: The services are mainly done remotely and on-premise work is available on demand. The talent is available on 3 continents, Europe, Latam, and the US.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our email response times vary depending on the severity of the issue as outlined below:; ; Normal: We aim to respond within 3 hours.; High: We strive to respond within 1 hour, with a resolution target of 24 to 48 hours.; Emergency: We prioritize immediate response within 15 to 30 min, with a resolution time (at least a quick fix) of less than 12 hours. ; For complex issues, we provide estimated resolution times corresponding to each severity level.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer three levels of support tailored to different needs:; ; Level 1 Support: This tier addresses common issues using self-service tools like FAQs and online resources. Our engineers guide users through solutions, especially for problems stemming from configuration errors or external systems.; ; Level 2 Support: Providing intermediate assistance, this level tackles issues impacting the infrastructure. Our experts offer personalized guidance beyond basic troubleshooting, ensuring swift resolution.; ; Level 3 Support: Reserved for advanced technical challenges, this tier demands specialized expertise and deep troubleshooting skills, spanning applications as well as infrastructure. Collaboration with developers or engineers may be necessary, and solutions could involve on-site visits or remote assistance to effectively resolve complex issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV NORD CERT GmbH
• ISO/IEC 27001 accreditation date: 06/06/2023
• What the ISO/IEC 27001 doesn’t cover: We are certified against ISO27001:2022 according to all SoA controls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Offensive Security Certified Professional (OSCP)
  • Offensive Security Wireless Professional (OSWP)
  • Practical Network Penetration Tester (PNPT)
  • Certified Red Team Expert (CRTE)
  • Certified Ethical Hacker (CEH)
  • Master CEH

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IT Labs is committed to fighting climate change by implementing sustainable practices across our operations. We are ISO 14001:2015 certified and compliant with all environmental requirements. Our data centers are powered by renewable energy sources, reducing carbon emissions and environmental impact. Additionally, we prioritize energy-efficient infrastructure and optimize resource utilization to minimize energy consumption. By adopting eco-friendly technologies and practices, we contribute to mitigating climate change and preserving the planet for future generations.

  Covid-19 recovery

  In response to the COVID-19 pandemic, IT Labs leveraged G-Cloud services to support recovery efforts and facilitate resilience in affected communities. Our cloud-based solutions enable remote work, distance learning, and virtual collaboration, empowering organizations to adapt to new challenges and maintain continuity amidst disruptions. We provide scalable and flexible services to accommodate evolving needs, ensuring that businesses, healthcare systems, and public sector agencies can effectively navigate the recovery process and build resilience for the future.

  Tackling economic inequality

  IT Labs is dedicated to tackling economic inequality by promoting inclusive growth and economic empowerment. We offer cost-effective and scalable solutions that enable small and medium-sized enterprises (SMEs), larger enterprises, and underserved communities to access technology resources and compete on a level playing field. Additionally, we prioritize diversity and inclusion in our supplier network and workforce, fostering opportunities for underrepresented groups and promoting economic diversity within the digital economy.

  Equal opportunity

  At IT Labs, we are committed to promoting equal opportunity by ensuring accessibility, diversity, and inclusivity in all aspects of our operations. Our solutions are designed to be accessible to users of all backgrounds and abilities, with features and functionalities that accommodate diverse needs. We actively recruit and support a diverse workforce, and we promote supplier diversity to create opportunities for minority-owned businesses and disadvantaged entrepreneurs. By fostering an environment of equality and inclusivity, we empower individuals to thrive and contribute to the digital ecosystem without barriers or discrimination.

  Wellbeing

  IT Labs prioritizes user well-being by promoting work-life balance, mental health, and personal development. Our solutions incorporate features that support employee wellness, such as flexible scheduling, remote work options, and wellness resources. We also offer training and development programs to support career growth and skill enhancement, promoting overall well-being and job satisfaction. Additionally, we invest in employee health and safety initiatives to create a supportive and inclusive workplace culture that prioritizes the holistic well-being of our team members.

Pricing

• Price: £240.00 to £950.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vendor@it-labs.com. Tell them what format you need. It will help if you say what assistive technology you use.