Blackbaud Europe Ltd

Blackbaud Grantmaking

Blackbaud Grantmaking helps organisations give more effectively with a simplified and holistic view of the entire grants programme. With powerful grants management tools, you can drive closer collaborations with your grantee partners, ease your staff’s administrative burdens and inform your grant investment decision-making with easily accessible data and analytics.

Features

• Access grant management information anywhere.
• Unlimited online applications.
• Create applicant online forms that pre-screen for eligibility.
• View progress of applicants and grantees through customisable dashboards.
• Capture, search, and manage grants data easily.
• Use integrated tools to simplify budgeting and financial management.
• Custom-configure stakeholder homepages.
• Automatically track assigned proposals, collect reviews and organise feedback.
• Analyse data and use reporting-tools; fully understand your grantmaking.
• Financial integrations and a guided workflow for reporting needs.

Benefits

• Administer grants faster and with less effort.
• Strengthen relationships with grantees and other community partners.
• Inform data-driven decisions.
• Measure and communicate outcomes more effectively.
• Branch access to data by anything from location to department.
• Protect confidential information with role-based access.

£2,565.75 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at skip.steele@blackbaud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

798791371526456

Contact

Skip Steele
+1 (949) 304-3797
skip.steele@blackbaud.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance:; We commit that the production version of your solution will be available at least 99.9% of the time calculated on a monthly basis, excluding planned and critical maintenance. Planned maintenance is fully communicated to our customers here: https://maintenance.blackbaud.com/
• System requirements:
  • Microsoft Office
  • Accounts payable module is compatible with Quickbooks
  • MS Edge Firefox Chrome Safari latest stable versions

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times within 2 hours within UK Business Working days (Available times: 09:00 - 17:30)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Blackbaud (through Buzzacott Services Ltd) provides each client with an account manager at a single level of support for all clients, which includes: email, phone, and in-person support when necessary. There is no differential in support levels based on the package and/or cost of Blackbaud Grantmaking.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding for users can be undertaken by on or off-site training and includes access to user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users must extract their data before the contract ends. Users will be provided with the capability to extract their data from the service or, upon a user's request, Blackbaud support will assist/advise prior to the end date of the contract, in accordance with Blackbaud's support terms.
• End-of-contract process: The price for Blackbaud's services include the functionality for users to extract their data as stated above and for Blackbaud to destroy additional copies of user data as provided in the contract. No other services are necessary or provided in the normal course.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users of Blackbaud Grantmaking SKY view will note that they can perform virtually all of their tasks identically to the desktop version on their mobile devices. SKY view allows use across multiple platforms and browsers, which means that you can make changes with ease from any device at any location.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is configured for each customer as part of implementation.
• Accessibility standards: None or don’t know
• Description of accessibility: An accessible UX framework is an important part of Blackbaud’s commitment to deliver solutions that help drive positive change in the world. We endeavor to meet the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level A and AA success criteria. In SKY UX, we build support for accessibility into our components.
• Accessibility testing: Non-Applicable.
• API: Yes
• What users can and can't do using the API: Blackbaud Grantmaking API getting started steps, capabilities and limitations are documented at https://docs.api.microedge.com/.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: BBGM is configured as part of implementation based on the customer choices.

Scaling

• Independence of resources: The service is hosted on Microsoft Azure services with sufficient load balancing servers to provide an equal level of service throughout use.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics can be provided as requested by the customer or as suggested by Blackbaud's Customer Success Manager to help the customer maximize the value they receive from Blackbaud's products.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be extracted in a .csv format at any time.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We commit that the production version of your solution will be available at least 99.9% of the time calculated on a monthly basis, excluding planned and critical maintenance.
• Approach to resilience: BBGM is hosted at Microsoft Azure in a manner that provides appropriate load balancing and resiliency. Additional details are available on request.
• Outage reporting: Planned maintenance notices are posted online (within the service) 3 days in advance of the work. ; ; Unplanned outages can be found here https://status.blackbaud.com/.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Use Blackbaud ID authentication for username and password authentication and MFA enablement: https://docs.blackbaud.com/bbid-docs/. Organisations can also authentication via their preferred IDP through BBID SSO https://docs.blackbaud.com/sso-overview-docs/
• Access restrictions in management interfaces and support channels: Blackbaud support teams don't have access to customer data or environment unless explicitly granted by the customer for specific remediation or project purposes.; ; Access and permission levels of all Blackbaud employees are reviewed at regular intervals at least annually to ensure that the access and permission levels for every user is still relevant. This is a Blackbaud policy requirement.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: This application uses Blackbaud's Identity management solution called Blackbaud ID, or BBID.; Blackbaud ID supports SSO through:; - Microsoft Azure Active Directory (AD); - Security Assertion Markup Language (SAML) 2.0 IdPs, such as Shibboleth or Central Authentication Service (CAS); - Microsoft Active Directory Federated Services (ADFS); - Okta; With SSO enabled:; - Your members' Blackbaud IDs redirect to your IdP, where they sign in to Blackbaud solutions with the same credentials as other authorised applications.; - Information technology (IT) admins manage and support your organisation's authentication needs, such as password requirements and lockouts.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable.; ; For more information on our CSA STAR Registry, please see the following: https://cloudsecurityalliance.org/star/registry/blackbaud/
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman
• PCI DSS accreditation date: 2021
• What the PCI DSS doesn’t cover: Blackbaud can provide audit reports including SOC 2 type 2, SOC 1 type 2, and bridge letters for both SOC 1 and 2 reports, where applicable, through your account manager, Customer Support or our new Blackbaud Compliance Portal here: https://kb.blackbaud.com/articles/article/62740. Blackbaud also provides PA-DSS and PCI-DSS attestations of compliance to Blackbaud Internet Services and Blackbaud Payment Solutions.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NIST CSF, SOC 2 type 2, PCI DSS where applicable
• Information security policies and processes: Our Information Security team leverages the industry-standard CIA Triad Model (Confidentiality, Integrity, Availability) in conjunction with various industry control frameworks, such as the NIST CSF, PCI DSS, ISO27001, SOC 1, SOC 1 type 2, and others to protect our solutions.; ; Our governance is supported and enforced through mandatory annual security training, SOC 2, Type 2 audits, PCI DSS AOCs, annual penetration tests and periodic scans of our environment. Our security department is headed by our Chief Information Security Officer.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Blackbaud’s change model follows ITIL protocols and methodologies, reinforcing best practices while mitigating risks of introducing new technology services. All changes are brought forward using a Request For Change (RFC) process to a Change Advisory Board (CAB) that reviews the submitted request to ensure proper testing, documentation, implementation, rollback, and communication plans are in place before approving any changes. All approved changes with anticipated service impact are communicated to ensure customers have visibility into expected functionality or service unavailability.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Blackbaud has a comprehensive vulnerability management program. All our applications and our public-facing network go through annual third-party penetration testing. We also perform our own internal and external vulnerability scans on a quarterly basis, as well as static code scans against our software during key moments in the development lifecycle. Any issues found are submitted for remediation based on industry recommendations.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Intrusion detection and intrusion prevention functions are in place, in addition to firewall systems to provide us visibility into network activities in which case violations and anomalies are reported as alerts for immediate action.; ; Blackbaud has in place a breach response program headed and managed by our CISO and Chief Privacy Officer to manage incidents, respond, investigate and remediate promptly.; ; For more information on our Incident Management practices, please see the following whitepaper: https://cms.blackbaudcdn.net/media/docs/default-source/security/blackbaud_incident-management-and-response-overview.pdf?sfvrsn=15d418c6_0
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: For more information on our Incident Management practices, please see the following whitepaper: https://cms.blackbaudcdn.net/media/docs/default-source/security/blackbaud_incident-management-and-response-overview.pdf?sfvrsn=15d418c6_0

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Blackbaud's products and services are used by our non-profit and public entity buyers to serve the public good and create social value in many areas, dependent on the mission of the buyer.

Pricing

• Price: £2,565.75 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at skip.steele@blackbaud.com. Tell them what format you need. It will help if you say what assistive technology you use.