Shine Interview Limited

Video Interviewing

Shine provides one-way video interviewing and live video interviewing solutions. One-way video interviewing enables organisations to present interview questions to candidates, who use any smartphone, tablet, or computer to submit their recorded answers. Live video interviewing enables organisations to conduct real-time online interviews (one-to-one or panel interviews).

Features

• One-way video interviews
• Live video interviews (suitable for one-to-one or panel interviews)
• Customisable branding (on platform and emails).
• Full API for integration but exceptionally user-friendly when used standalone
• Conduct interviews with one click in browser on any device
• UK-based data centres with ISO27001 and Cyber Essentials Plus certifications
• Review, rate, comment, shortlist, and share recorded video interviews
• Scheduling tool for live video interviews, offline interviews, assessment centres…
• Automated invitations, reminders, and notifications (email and SMS)
• Create scoring templates for behavioural and competency based interviews

Benefits

• Delivers a consistent, standardised, and fair screening process
• Reduces likelihood of unconscious bias by enabling collaborative decision making
• Saves time and reduces costs in the screening process
• No hassle; fully managed onboarding, training and ongoing account management
• Decreases candidate drop-out due to speedier decision making
• Enables consideration of a greater number of applicants, improving diversity
• Easily assess communication skills, and other soft skills
• Review candidates' interviews from any device, including mobile devices
• Candidates complete video interviews where and when it suits them

£2,400 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.copple@shineinterview.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

799314723752706

Contact

David Copple
01915007875
david.copple@shineinterview.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Shine can be used as a standalone service or integrated with an Applicant Tracking System, HR platform or CRM.
• Cloud deployment model: Public cloud
• Service constraints: Shine is accessible to all users on mobile or laptop using any modern web browser. SLA includes 99.95% availability. Support is UK based during 9.00 - 18.00 GMT
• System requirements:
  • Any internet enabled device running Chrome, Edge, Firefox or Safari
  • Minimum internet speed of 11mbps

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Most questions are resolved within 30 minutes during typical UK office hours (9.00-18.00 GMT). Weekday evening and weekend responses are within 4 hours unless otherwise arranged.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Shine has an integrated accessibility toolbar covering various technologies including screen reader, text resize, font selection and colours.
• Onsite support: Yes, at extra cost
• Support levels: Support is provided to users and candidates in the following ways:; ; Self help site (available 24/7); Email / ticketing system; Access to dedicated account manager and project manager for client (telephone UK time 8.00 to 17.00); ; Support costs are included in the contract cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: You will be provided with a dedicated Customer Success Manager who will be your main point of contact. Their role is to work with your team to achieve your ‘success criteria’ as well as supporting the onboarding, training and implementation of the product. You will have direct access via email and a mobile telephone number.; ; Training will usually be conducted live online, and is supported by context sensitive videos and articles throughout the application.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can make a data extract request and data will be supplied using approved secure media.
• End-of-contract process: At the end of the contract, you may request a copy of all data held in the system. This will be provided in csv format. ; ; It is possible to extend the data retention period for an additional cost. ; ; All data that we hold will be securely destoryed / erased using AVG Data Shredder.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in functionality between mobile and desktop access
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The platform is accessed via a web application in any modern browser.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The platform has an assistive toolbar which allows users to cusomise fonts, font size, colours, language. Other features include screen reader, screen masks, rulers and magnifier. This has been independently tested.
• API: Yes
• What users can and can't do using the API: All functionality to manage candidates, manage roles, invite, score and report status is available through the API.; ; A simple callback listener can be setup to pass data back to an external system.; ; Full description at https://publicapi.shineinterview.com/swagger/index.html
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform will be fully whitelabelled for the buyer's brand guidelines during onboarding.; ; Additional features can be added on request.

Scaling

• Independence of resources: Shine is a cloud hosted multi tenant SAAS platform. ; ; Client data is fully partitioned. ; ; The Shine Interview platform is hosted within Microsoft Azure. Azure meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, such as Australia IRAP, UK G-Cloud and Singapore MTCS. ; ; The platform uses active capacity monitoring to scale database and webservers ahead of the demand curve.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include:; ; number of users, number of invites, % started, % completed, measured by stage, completion rates, view time, response time, recording time; ; Data can be pivoted with meta data to provide insights and trends.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported by downloading the appropriate report from within the platform.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Level 1 – Critical; System wide issue that stops a user or candidate from performing a task, usually due to technical problems.; 99.5% uptime outside of scheduled maintenance; 95% of cases will be responded to within 10 minutes (8.00 to 18.00 UK time) and resolved within 1 hour. Outside of these hours first response will be within 1 hour.; ; Level 2 – Issue; A specific problem that does not stop basic tasks being performed but may cause delays or be limited to a single user.; 85% of cases will be responded to within 20 minutes (8.00 to 18.00 UK time) and resolved within 4 hours.; ; Level 3 – Query; General query, such as how to perform a given task.; 75% of cases will be responded to within 1 hour (8.00 to 18.00 UK time) and resolved within 24 hours.
• Approach to resilience: Detailed Security Posture document available on request.
• Outage reporting: Outages are reported via email alerts and a public healthcheck API

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Shine implements roles based access control, using a claims based architecture.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Sancert
• ISO/IEC 27001 accreditation date: 27/03/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/02/2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CHECK certified Penetration Test

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Shine is committed to the highest levels of security and compliance. We hold ISO 27001, Cyber Essentials, Cyber Essentials Plus, and the application is independently Penetration Tested by a CHECK certified tester annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and change management processess conform to ISO27001:2022.; ; This includes work item management using Jira and built in controls for security and testing prior to deployment
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability management processess conform to ISO27001:2022; ; We have numerous levels of security to assess potential threat including IDS and anti virus. Patches are deployed immediately upon release. ; ; Information is sourced from various industry sources and events and regularly updated.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective Monitoring processess conform to ISO27001:2022; ; The Microsoft Azure architecture provides a comprehensive monitoring suite. Any compromise is dealt with immediately, raising an incident report. This is led by the CTO.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident Reporting conforms to ISO27001:2022; ; We have work instructions to follow for common scenarios, which are tested every 6 months. ; ; Users can report incidents via their Account Manager; ; Incident reports are updated and circulated within 24 hours of resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Shine is specifically designed to create a fair, engaging and accessible interview process for candidates and will allow buyers to demonstrate a commitment to equal opportunities. ; ; Features include tools to combat unconcious bias by Hiring Managers, accessibility toolbar, reasonable adjustments for candidates and an advanced scoring framework for assessing competencies in a fair and consistent manner.

Pricing

• Price: £2,400 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.copple@shineinterview.com. Tell them what format you need. It will help if you say what assistive technology you use.